What clients say about Cruz Towing Service in Bradenton (FL)
Horrible towing busniess we agreed a price then he told me it was going to be more when he got there $80 more told the guy it was 3500 on the phone good thing i had a back up towing company an they were there 10mins after i called dont waste your time with these guys they will leave u stranded an raise the price at the last min
Wanted to support a small local business when my car got stuck in the mud. By the time I came outside he already had my car up in the air. The metal on my rim has a huge gash shaved into it that was clearly done by a piece of equipment. His response when I called him was “ I didn’t touch the wheels” ? No accountability. Do not recommend.
On Sunday, my Jeep unexpectedly broke down, leaving me stranded on the side of the road. In this stressful situation, I called Cruz Towing Services, and I couldn't be more grateful for the service I received. A special shoutout to Alfredo, who was not just prompt and professional but also incredibly understanding and helpful throughout the entire process.
From the moment Alfredo arrived, he reassured me that everything would be taken care of. He skillfully loaded my Jeep onto the tow truck and ensured it was secure before we set off.
What impressed me the most was Alfredo's dedication and customer-first attitude. He went above and beyond to make sure I was comfortable and informed. Thanks to Alfredo what started as a day of frustration turned into a positive experience.
Highly recommend Cruz Towing Services for their exceptional service and a big thank you to Alfredo for his outstanding assistance!
I had my 2000 Dodge pickup broke down called Cruz Towing he towed me to his shop and they fix my old truck back on the road again very good mechanics highly recommend ????????
Our vehicle stalled at 5:00 am Cruz Towing said they were open 24 hours...wen I called the man that answered the phone honestly sounded as if I had woke him and when I told him I needed towed he said I'm tied up for a couple hours call me back a little later if you still need a tow. Definitely don't recommend this towing service!!!
These people have the WORST customer service ever, THE WORST! Ben is rude, disrespectful and have this immature "smart" attitude. Plus, they over charge and the car they took was damaged in their premises. Only accept cash, not even money orders, thieves... And, we agree on towing one day and they took a few days to deliver and charge for those days as well. DO NOT USE THEM. Yo will regret it.
Great service! I had an issue with my car and they check and helped me find a local mechanic so I could fix it. Very friendly and reasonable price. Will definitely recommend!
Cruz Towing illegally towed a car off an adjoining parking space for our business. Held the car, charged "parts" fees on a tow, multiple other made up fees, and tried to charge 8 days for storage despite the car being there for 6. Completely unprofessional business with outrageous prices. The owner was rude and completely uncooperative. Would definitely recommend Scott's Towing or another local service for your needs.
10 seconds into the conversation was quoted "you're looking at about $500" before he even knew the distance. A flatbed 16-mile tow from Bradenton to Sarasota that I get reimbursed for anyway, so I didn't care about the price so much, but yeah, no thanks. I hung up. Way to earn my business and a new client. UNREAL!!! Next
Great service. Reasonably priced. He has towed my Camaro twice, and he has a flat bed truck, which is great for cars like mine that sits low because of rims. I will definitely use Cruz if I need a tow again.
Price gouging their loyal customers. Called every other towing company after I was rudely told to check my other options and every company was $20-$50 cheaper than Cruz’s towing. Please for peace of mind dont use these scammers. Worst part is is ive used them before and they charged me correctly every other time.
Called AAA to have my van towed to the mechanics shop. AAA dispatched Cruz towing, the driver called me and told me that he was enroute and would be here in 15 minutes. The driver called me back about 10 minutes later and said that his supervisor is pulling him off the call and someone else would be dispatched. I called AAA to find out what had happened and was advised that the towing company cancelled without explanation and it was being dispatched to another company. I requested a formal complaint be filed via AAA against the company, I get that these company make very little off of a AAA tow, however it is that endorsement of AAA that helps to keep these less than reputable companies in business. Knowing how AAA works the tow company does not have to accept any request for service and the fact that they did, then no showed wasting my time is poor business practice. I would not recommend or count on them in an emergency.
These guys were super helpful. Willing to come out for a tow late night. Will tow at an owner's expense as well. Had someone blocking our driveway, waited over 12 hours and they never came for their car. Well, bye bye vehicle. They towed the car and were respectful of the car. Great customer service. Thank you, will be calling back for future tows
Car broke down late at night. He arrived quick and was very very friendly. Gave us a ride and brought the car back home. Reasonable and fair price for late night pick up. Quick, painless and professional.
Cruz Towing was very prompt and courteous. Their staffs knowledge and customer relations are Five star. I highly recommend them for your next Towing experience.
This company came and towed a vehicle out of my yard without notice.they didn't even register with Manatee county sheriff's department. They then charged $250 to have the vehicle returned. We had to pay another tow company to bring the car home. These people are thieves do not use themthe only reason they got one star is it doesn't go negative in the star column. I repeat do not use them run them out of business.
Called around to pick up a vehicle on our company's private property. Said would be here in an hour. No show and no courtesy call. I called, no answer and followed up with a text and his reply was, "Yeah, sorry been so busy the other guy forgot about it but yeah you're more than welcome to call someone else."
Great way to do business, fellas!
Very helpful and professional!!! Helped us move our fifth wheel during our hurricane prep. He said he could be there in 30 min and was there on time. I would definitely use his services again
Great guys, friendly & reasonably priced. I called a few places & all them acted like i was disturbing them. Cruz towing answered their phone in a professional manner and was appreciative that I called.
The driver was courteous, helpful and well mannered. I called late in the day & he was probably at the end of his shift.
I will use them again should the need arrived. Thank you for making a bad situation better!
Well as a operator and owner of Brennan recovery I will say that Ben owner and operator of cruz Towing is by far Fair to the public and is very considerate to the people around him the negative publicity about Benjamin is by far just brought to those with negativity who once worked for Cruz Towing those people know who they are I will say that it's not fair for him to get a bad rap because of a few bad apples but I will keep supporting Cruz Towing so long as he continues to be fair and generous to the public
Horrible towing company, they allow there dogs to climb all over and in the vehicles located inside the lot. The owner BEN LUVIANO is an alcaholic i have seen him driving around town on multipe occasions with an open container of beer while driving the tow truck, as well as showing up to tow vehicles drunk as well, this is not the type of company i would want towing my vehicle, unless you want it scratched by dogs smelling like dogs or have all your belongings taken before you either get it back or dropped off at the destination
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