Every time I have come in here for auto parts they have been so nice and they always have what I need the customer services above the top. Are you picking up what I’m welding down because coming here can put some hair on your chest and make you a real man
I decided I won't be doing business at this location because of 1 employee. He sits to the far right. He's the white guy with a bald head. This particular employee has never greeted, acknowledged or helped me despite me shopping there on multiple occasions. Last week I visited for a replacement part for my Impala. There were 3 associates at the desk. I was the only customer in the store. This particular employee looked me dead in my face then put his head down as if I wasn't worthy of his customer service, professionalism or even the dignity of a greeting (as he's done each time I go there). The lady on my far left saw I wasnt being helped and politely offered me assistance. The gentleman in the middle who always has to help me seemed genuinely engaged in a task. I had enough and addressed it with this particular employee. I also belong to several Facebook groups and Car clubs. I'll be sure to mention my experience each chance I get. It's a shame because the other two employees are always helpful but I refuse to be treated like that over and over by even 1 employee. My money is green just like the other people who don't look like me, but who I've seen him helping. I have several classic cars and chose Napa because I feel they are more than just sales associates. I had a great relationship in Media PA. But I can literally go any for my needs. It's the customer service that makes a return customer. In this case it's the blatant and consistent lack of it from 1 employee that has me looking elsewhere.
I go-to get water pump gaskets at other place they gave me water pump I go to Napa and the lady gives me what I ask for right part first time no hastle never going back to other store NEVER!
I had a dead battery recently and instead of selling me a brand new battery, Chuck offered to charge my battery overnight and to my surprise everything is back to normal! I highly recommend Napa in Smyrna and praises to Chuck for being so helpful and kind! He could have easily sold me a new battery. Chuck is great!!
If you want parts from here you better hope and know that your cars new , common and American otherwise your most likely going to run into alot of problems I recommend online or from a warehouse store that sells for the dealership s or generic but same parts out of a store.unless you just want some fluids and air fresheners
This a real parts store here in Smyrna! Professional staff who knows their parts! A bunch of kids working there or McDonald's. These people know what they're talking about. Being a professional mechanic for over 25 years I wouldn't go anywhere else
I work for a mechanic shop and I deal with this place on a weekly basis and I have never had any issues. The staff is always polite and helpful and they work hard to get you what you need etc.
Staff is great! I shopped around before calling to finding my part at a much lower rate. They verified that they had it in stock, allowed me to pay over the phone and pick up at my convenience.
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