Got me in same day, explained why they couldn’t patch my tire and gave me other options and were willing to work with me. Straight forward staff and work was done well
Came here the other day to get an oil change on my Bugatti veyron and they did a stellar job! It’s my beater car like I go off roading with it and trails and stuff so I don’t really care how it looks but they did a great job taking care of it like it was their own. Thanks guys ! “Tips cowboy hat “
Very honest and detail. First time visiting the store. I was well welcome. Spoke with the manager John. He was very detailed and explain everything to me. Firestone does not charge those High economical fees for the diagnose. The faith for Diagnostic is only 12 to $22 versus $125 at dealerships. The print album is very detailed for all the parts and part numbers. Prices are extremely reasonable along with the labor. The manager John at this location it's very knowledgeable and will work with the customers even if you want to get partial of work done. Highly recommend it you will not be disappointed.
We had a tire emergency and Firestone in Smyrna DE was extremely helpful. They got me right in and took great care of my car and had me on my way in no time. Excellent customer service from Jon and his crew. Thank You
I’ve been coming to this Firestone for the last 6 months regularly to get my oil changed . And it is always an amazing experience ! Everyone is always super friendly and helpful . And my oil change is always done quickly and efficiently ! They can have my business any day .
They were very nice and thorough. I have had an ongoing issue with my car that I took it to the dealership about. My check engine light was back on 2 days after the dealer worked on it (491.00). The dealer wasn't even nice not aline accomodating. TJ and the the crew were nice (always are) and covered my diagnostic and part since they had worked on it over a year ago for the same issue.
Very nice dependable and trustworthy!.
Went in to have vehicle looked at due to a noise I was hearing. Ended up being something different than I assumed. They were able to fix the issue the same day. The young man at the front was very polite and helpful.
My tier was completely flat and not holding air. I switched it with the spare doughnut call 10 different local shops and they had the best price and availability for it. Helpful and easy to talk to.
Excellent service for my car and treated me very well! This is the second time I've gotten an oil change there and I will definitely be getting all my oil changes there always plus they always give me $25 off the oil change plus a $25 gift card after! 100% good deal for everyone!!!!
Had a great experience, the Firestone in Smyrna! For some reason, my appointment did show in the system, but they were able to get me in right away and took under an hour for a vehicle inspection windshield wiper replacement and oil change! Mark even helped me to get the best price for everything!
John and Mark are great. They walked me through every detail of my service and gave me expert advising. This is my auto shop of choice right now. Thank you Firestone.
Been going to this location for years and staff/technicians are always courteous and professional. Job was done in a timely manner and prices are very reasonable, and they often have discounts on whatever job you’re getting done on your car/truck. Highly recommended.
Why do they have to adjust the seat just to move it from the parking lot to the shop. Every time I pick up my vehicle the seat & steering is so far out it isn't funny. I am 6'2" and I have the seat almost all the way back and I have no problem getting in or out of my car. It takes me awhile to get it back to how I like it. Just a couple of weeks ago I had my other car in, and they re-adjusted the seat & steering wheel. Plus, they did not top off any fluids. When I took it to Dover, I did not have this problem. I might have to start taking it back to Dover to get the better service.
I was very pleased with my recent visit to Firestone. I called on Monday about having my rear brakes and rotors replaced, and Mark was able to schedule me by today. The team provided a thorough evaluation, explained my options clearly, and completed the installation at a much better price than the dealership. The service was prompt, professional, and courteous throughout. I truly appreciate the excellent customer service and workmanship.
I called hoping to get a battery replaced same day since my car broke down at the Wawa across the street. Mark answered the call and drove to the Wawa to jump my car so I could get the battery replaced. I was on the road with a new battery 15 minutes later. Highly recommend.
I took my company van for an AC compression problem. I have been to three places and the prices were ridiculous. The first one place wanted to replace the engine.
The price was reasonable, the repair was done in the same day. Excellent customer service and reasonable price, thorough diagnostics.
I had lost my confidence in Firestone due to a situation from another location. Once I called scheduled my appointment I was scheduled immediately bc my mother is a devoted customer to Firestone. The staff at this location was very helpful delivered excellent customer service/ communication throughout the process of my vehicle being worked on. So instead of going to the Milford location which is 7 minutes from my home I will drive 1 hour to the Smyrna location to be treated with dignity, respect,& honesty will only make me determined to continue to be a loyal customer. In a time when being conscience of another person feelings is not always taken in the consideration I will always welcome professional and polite people anytime
A little pricey but they did honest work and got me out fast for an oil change. Very polite workers, clean facility and it's very easy to schedule appointments online. They have an app too for all of your records. I was very happy and it was worth the price. Bringing another car back for another oil change tomorrow. I think I found my new auto shop in Smyrna.
My senior friend and I had driven almost an hour to another Firestone location WITH an appt! They knew we were coming and didn't have the tires for our vehicle! We then called another location. They had the tires but couldn't get us in for 2 days??
I have used Firestone Centers across the country, and I was pretty mad and disappointed! We googled the area, and Firestone, Smyrna, came up.
I called, Chris was respectful, got all our information, and told us to come on over!
When we arrived, he had tires selected and was ready to go.
More importantly, he and all the guys treated my senior friend with patience and respect.
We asked that the brakes be checked.
90 minutes later, the car was done...And..it was over $100 LESS than the other locations quoted!
Truly, if you are in Central Delaware, just make the drive to Firestone Smyrna, De and save yourself from the bad customer service and higher prices of the Firestones surrounding the Wilmington, De area!
Thank you to all the guys at Firestone, Smyrna, De!!
Terrible experience!!! Got new tires put on new rims. They took almost 4 hours to do it. Noticed a couple weeks later my rims were scratched where they were once not. (Scratches from tire machine) I took it back and they said they did not do it when I provided evidence they still told me no. Manager told me to pay to get it fixed then let him know what happens. I am very frustrated! Will not go here again ever! Would not recommend for tires!!
I was able to get a same day appointment when another location would have maybe been able to service my vehicle the next day. My vehicle service started right on time! Staff was courteous and customer service oriented. I recommend and will return!
So far so good, great price for Complete vehicle check . Inside is nice clean and warm, and bathroom is nice and clean as well. Has a coffee station, not much but it’s better then other places. Also has one of those cool water bottle fillers, if ur in need of a refill. Highly recommend as of right now.
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