What clients say about Groton Auto Body & Sales LLC in Groton Township (CT)
The Autobody rechnicians did a great job. They performed the repairs in a reasonable time! The owner, Rich DuPont, was very accessible, when I had questions. Lynn, at the front desk, is very personable, professional and helpful. Lynn is very knowledgeable - she is sharp!
Had to use them a couple of times, and he's always great. The last time I had to get my car towed to a mechanic. I called and had to leave a message, but he got back to me pretty quickly, and had my car all taken care of in just a couple of hours. I believe the tow rate is a state mandated amount, but he's been very reasonable for other services.
Predatory business practices, they only take cash and do not accept credit cards. This is illegal in CT according to OLR Bill Analysis sHB 6657! If suing them didn’t cost more than the tow I would’ve done it.
Receptionist was extremely rude too which was to expected.
This place closes at 4:30, when CT state law 14-145b states they must be available between 8AM and 5PM to release vehicles that have been towed. They refused to remove the overnight storage fee despite me coming to get my vehicle before 5 yesterday. I will be filing complaints with DMV continually until they adjust their hours for compliance.
The receptionist was very rude and difficult to deal with. The owner was a nice enough guy but his way of business is very poor and is designed to screw those who need assistance.
Towed my car against my will to his tow yard instead of the destination just so he could charge more for storage fee and bunch of other fees. He said it will be about $100 for less than 5mile, but charged me $200+ cash only. When I asked how come you didn’t drop off the car and why the price difference? Said “ I don’t remember discussing that”. I ended up calling someone else to pick up the car and didn’t have any of these issues. I recommend you do the same and save yourself the time and money
They took the time to make sure that the job was done right and complete. Invaluable help and advice with handling the insurance company and understanding the claims process. I highly recommend them they are an asset to the community.
Cold reception.
16 year old got in accident , they couldn't even have the decency to ask if he was ok when we arrived to pick up his back pack.They seemed annoyed car was being towed to another place ( my mom's car, not mine) Almost refused to let us take stuff out as my mom had not yet paid for tow. Money was their main concern, not care ,consideration or customer service .
We had to email them permission from my mom to remove items which Is understandable and I had no problem doing however ,they were just totally uncaring and acted annoyed .They need a class on
compassion.The work they do might be great , I'll NEVER go back due to their personality .
Love these folks! I used their towing service in an emergency and the woman on the phone handled a hysterical me like a champ! Great service, huge help when I needed it most!
Some of the rudest customer service ever. Receptionist said "we need to make sure we are going to get paid before you can take photos of the car." My mom was in a severe car accident and in the hospital and while I understand that they want to get "paid" you can have a less abrasive tone. Worst salvage shop ever.
Collected our vehicle WITHOUT us being present! Approx. 1 hour PRIOR to PRE-SCHEDULED pick up, time set up by our insurance. Our vehicle was locked and I had the keys, so how exactly did the service provider access our locked car? Upon arriving to the drop off destination, I was informed that the service provider was disrespectful to staff and parked the vehicle ACROSS THE STREET FROM THE AUTO BODY SHOP (despite being given directions of where to park it, on the lot). So now our vehicle won't be fixed by the shop until AFTER 3:30pm (IF THE BUSY SHOP CAN EVEN FIND THE TIME, NOW). First time being serviced by this organization. TERRIBLE! 3.16.22
Fantastic, friendly service! People who like their job and care about their customers! Highly recommend can’t beat honesty and a genuine desire to help people! Quick service I was broken down blocking traffic and called them got there in 20 minutes. Friendly speedy honest service! Love their services.
By far the worst experience, ive ever had. When entering the office the lady at the front desk decided to be rude and tell me that I cant clean out my car until she’s gets paid. That’s not how you greet people especially when you were just in a car accident that was not your fault plus it’s two days before Christmas. I also want to state that nobody in the office and all there employees had no mask, like we’re not in a pandemic and then theres a little girl in the office while the whole place smells like straight cigarettes sooooo disturbing . Smhhhh worst customer service I’ve ever experienced in my life.
Great experience having them tow my vehicle. Communicated well on how long it would take and for any ETA adjustments. Came on time and provided quick service.
My wife was in a car accident and we asked Groton Auto Body to do the repairs. They did a terrific job. They returned the car in superb shape. They were always courteous and professional.
Top notch business. High quality work and professionalism. Would recommend anyone to them for auto body work. Lynne is easy to talk to and knows what she is talking about.
Very gross employees. I've never felt more uncomfortable as a woman in my entire life. I was being stared at and could tell the employees were laughing making rude comments about me. I was referred to as "top heavy" and one employee had his phone with him and seemed to be taking pictures of me while in the building of his place of employment. Never calling this business again.
I had the best experience at Groton Auto body. The professionalism started day 1 when we walked in the door. We were in need of a family vehicle that had been in an accident with substantial front end damage to be picked up & towed to be fixed. All of our friends gave us suggestions on where to go but this place was conveniently located near us so we stopped in to see if they could help us. Lisa in the office took charge for us by having the car picked up she worked with the insurance company to get the repairs completed. We really didn't have to do anything. Lisa called to keep us in the loop with updates and when she thought the car would be ready by. It was ready when she said. When we went to pick up the car it looked exactly like it did before the accident. We are so pleased with the workmanship they did and definitely recommend them.
Thank you Groton Auto Body!!
Sincerely a happy customer
Michele Andrews
they are extremely rude...especially on the phone.. my car was towed there and they dont care about nothing but money.. i wouldnt recommend these clowns..go or call else where
I am a car enthusiast so I am pretty picky about my car. I am extremely satisfied with the work that was done here. My car looks brand new once again. The staff was very professional and helpful. They helped me process the claim from my accident and get a rental car for me. I only needed to give them times I was available. Very high quality performed here. I was happy to know that the owner of the shop still works on the cars himself and he takes extreme pride in his work and answered all questions I had while teaching me a bunch of things. The office staff was on point with estimated completion times, status updates, and quotes. I wish I never have to worry about any of my cars again but If I do, I will be visiting this shop again. I actually care about where I park in the parking lot now that this shop has made my car beautiful, rust and damage free once again. This is a shop that likes to remove parts to paint and not just tape off. Take the time to do it right. I would give 10 stars if I could.
If anyone wants to see the quality work they performed on my car I am willing to offer my car for viewing since I want to make sure this shop stays in business in case I may need them again.
I had to get body work done to the front of my car and decided to take it to Groton Auto Body. I'm extremely pleased with the work done and communication from them. I was paying out of pocket for my repairs (rather than insurance) and they were more than happy to work with me and try to keep the costs down - no unnecessary work was done to the car and they were able to keep it right at the estimate cost. I am very satisfied with the work they did to my car and will return if I ever need more body work done.
This place is just out to steal money especially from Military members. After an accident the police had the car towed there because it was in a busy intersection. Yet because my husband is stationed overseas and we are stateside they refuse to release the car to me. I even begged to get some personal items from the car namely my very expensive college textbooks, they refused stating that just because I'm his wife doesn't mean I'm allowed to have anything in the car or the car itself. My husband offered to call or email from his NAVY email and they refused stating that it could be anyone and requested to have a letter with a copy of his ID to ensure that it is really him.
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