Classic Coach Works Inc in
Southbury Township (CT)

I had the best pleasure of speaking with Lauren this evening while coordinating a tow for my car. She truly went above and beyond to put my mind at ease and answer all of my questions during a particularly stressful time. She embodies what customer service is all about! I din't live in the area but if I did I would take my car here for all future needs based on the experience I had today.

My car broke down recently and I had AAA tow it to Classic Coach Works. 1. Once the repairs were completed I was informed they only accept cashier's checks or cash for anything over $1k and I was forced to keep my rental car for another week while I applied for a loan. Their website states they accept credit cards with no mention of a limit. 2. After paying, I was informed that there is a 10% discount on labor for AAA members and, had they known, they would have applied it. AAA arranged the drop off and I called CCC to let them know that I was using AAA to tow my car there. I don't hate the guys but their carelessness and failure to communicate with me cost me hundreds of dollars and a lot of my time.

This place is awesome, Ryan and his team are so friendly and helpful, it’s great having this place close to home. Today I had a flat tire, I called to make an appointment and Ryan said come on over now. He fixed it for free in 10 minutes, that’s great customer service! I’ve been a customer for many years and trust no one else. They do it all and do it all well!

I needed a tow for my truck. Otis from Classic Coach showed up in the big flatbed, and did an absolutely amazing job maneuvering the big rig around tight turns to get to my house, and climb my driveway which is steep, narrow and still had some snow on it. He was a real professional.

I appreciate the care and communication of the staff. I can explain my situation in which I might not be able to pay the entire bill. So, only the work that is imperative to take care of is done and I can pay that amount until I have enough money to do the entire job. I trust them not to take advantage, they are very fair and very honest.

I had a sudden problem with my car on a Friday afternoon and called over to classic Coach Works. They said if I could drive it over they could have someone look at my car as soon as they were done with lunch. I got a call later that day telling me what was wrong with it, an estimate and when the car could be ready. The staff is really friendly and trustworthy. This is the first auto shop that I’ve felt I could trust as a single woman. They actually care.

If I owned this business, Lauren would be the exact employee I'd hope to have. She was extremely helpful and informative. I actually thought she was the owner at first, that's how great she was. I highly recommend giving them a call for your road-side emergency .

My daughter was involved in a horrible accident on 84 a few weeks back when run off the road by a tractor trailer. (thankfully and most importantly, she walked away without serious injury)… LAUREN AND ED FROM CLASSIC COACHWORKS AUTOBODY AND TOWING WERE EXCEPTIONAL!! They made an awful experience suck a little less with their professionalism and kindness. I am so thankful for all they did that day. I also received a follow up call from Ryan at CCW about a week later, even though I wasn’t the financially responsible party which shows that they care about the people they serve. Nothing but high praise for their business.

We got a flat tire on our way to Six Flags and Lauren was sent to help us out. We loved the service she provided us, she towed our car, got us to her auto shop safely and she did a great job fixing the tire. We had four kids with us and she made it a fun time! We felt very welcome and in good hands. Thank you Lauren!!!

I called AAA for a tow as my truck broke a ball joint going over a speed bump. AAA sent Classic Coach Works and they were there with in a half hour! The driver Carl was very friendly and experienced. He was able to get my fully loaded truck on and off the flatbed without do any further damage. As the wheel was on a 45 degree angle. He was also able to back up my driveway then off to the side all in one shot. Exactly where I wanted my truck placed without getting out of the truck or any help from me. I also have used Classic Coach Works in the past for body work. On a classic car and they did a great job!

Our vehicle was recently in an accident and got totaled. Lauren at Classic Coach Works was absolutely fantastic! She made the whole process easy and helped us with issues that required specific guidance and knowledge. She is great!!! Thank you Lauren for your kindness, care and help!

Requested a tow at 7am through AAA and advised them that the car would need to be jumped first. Driver who was very nice didn’t arrive until 1pm and did not have jumper cables so we had to wait for someone else to deliver them. It was a disorganized mess as they unloaded a car that was already on the flat bed to then load mine, and re-load the other car.

I would recommend these guys to anyone. I was rear-ended and injured over an hour from home. Lauren helped me out of my car and into the truck. She was very quick to get my car and myself off the highway. Took me back to their office where Ashley was pleasant and friendly. Lauren was gracious enough to stay with me after they closed for the evening until my wife was able to come and pick me up. The other drivers that would float into the office were friendly as well. I would recommend these guys to anyone. I hope I never need their assistance again, but if I do, I know they will take care of me with a level of professionalism and compassion that you would hope for in a time of need.

My son and I broke down on the side of the road and needed a tow. Classic sent out a tow truck and were there within fifteen minutes of being called. The service was fantastic and I would recommend to anyone who needs a tow!

I want to thank Lauren for her help & kind words while towing my car away after an accident that left me pretty shaken up. She identified that I was upset and scared was very patient with me, gave me good advice and was honest with what would come next in the process. That kindness went a long way for me that night. The gentleman (I apologize I did not get his name) that was with her was also very kind and they were very efficient. Thank you both. Can't wait to properly repay you when the dust settles on my car situation.

Matthew N. Gave me a tow today. What a pleasure! He is so polite, professional and he even told me what he thought the problem with my car was! I did not have much of a wait time. I called AAA and the next thing I saw was a text from Matthew that said he was on sight. If I ever need a tow again (hopefully not!) I would love to have Matthew come to my rescue! Thank you so much, Matthew for helping me out today. I really appreciate it! Classic Coach Works, please give Matthew a raise! He deserves it! Thanks again for helping me out on this very hot day!!

The towing manager was fast, friendly, and professional. She took good care of my vehicle and helped save our vacation. I'd recommend them to anyone in need of a tow!

Was broke down near rt. 84 and Lauren arrived with the truck fast as possible! She even arranged for me to have a Lyft home, and stayed with me the whole time, including taking my '38 Buick street rod to the shop. Best, and friendliest service ever! Sure look forward to my car being fixed and ready just as fast!

AAA dispatched Classic Coach Works to assist us with a flat tire while we were 300 miles from home. Lauren was friendly, professional & knowledgeable. She put us at ease immediately. All the local tire shops were closed, but she found a mobile tire service that could do the job for $150. She told them no thanks on our behalf & instead suggested she tow us in the morning to a local tire shop. The tire repair was less than $15. Thank you for the excellent service & making sure we weren’t taken advantage of.

Recently broke down late at night on a windy country road. Lauren came out quickly with a flatbed. She was wonderful! Personable and professional, Lauren made pleasant conversation with me, putting worries at ease, while she proficiently hooked my vehicle up and got us moving down the road. When we got to our destination (due to the nature of the driveway and out of an abundance of caution) Lauren proceeded to go out of her way. After unloading from the flatbed, with no power steering or power breaks on my heavy jeep commander, she gently coasted it down the drive closer to where we needed it placed. She is awesome! I am so grateful to Lauren! She was my silver lining!

I called AAA for a tow and Bob from Classic Motors arrived in the time frame I was given by AAA. Despite being cold and windy and early morning he was pleasant! Best part was he was knowledgeable about the best way to tow a Prius. (something the other tow driver didn't seem to). Very happy. Thank you Bob!

Bob arrived at my house just 20 minutes after calling AAA. He was very knowledgeable and got my car right back on the road. He was also thorough and made sure everything was working correctly before he left. Very good at his job, thank you Bob!

Thanks Bob M! So appreciate CCW and Bob for your roadside assistance. We got a flat tire and called AAA. Bob came out in under 15minutes and got us back on the road in no time flat :>) He was very knowledgeable, courteous and professional. He even added air to my other tires which was going above and beyond. I so appreciate that attention to detail. I am definitely holding onto this number for the future services.

I had Bob come help me out with a tow. Very knowledgeable and quick with what he had to do. All my lug nuts ripped through my rim. Bob was able to get my tire back on to save my rotor, and get my car safely to my house. He was out to me a lot quicker than expected and worked even faster.

My car overheated on the highway and Ryan came to tow it. Myself, fiancé, and baby were in the car losing heat in freezing weather. Ryan came and was super helpful, made sure my family and I got off the highway safely, and got my car home safely. The service was amazing! I would highly recommend using them for anything they could help you with! The conversation was great too!

My wife hit the side of the garage door and caused some damage to the passenger side. This was the first time we used this facility. Jim looked over the car, a 2014 Mercedes SUV and gave us a quote. The rear door needed to be replaced and the dealer was expensive, Jim was able to locate a used door and had it sent to his shop. We were worried because the paint is 7 years old, I don’t know how he did it but they matched the paint perfectly. They even removed the trim and lights so there was no tape lines after they painted the car. We were quite impressed with the overall repair. We would highly recommend this shop to anyone.

I had an amazing experience at Classic Coach Works! I was driving home and my car was making a terrible noise and was smelling like burnt rubber. I went into the office and immediately everyone was very attentive. Right away they diagnosed the problem and provided me with prompt and excellent service. The owner and the girl running the office were kind, compassionate, and helpful. I would highly recommend them as a company and plan on bringing my car for further service!