What clients say about Jukonski Truck Sales in Middletown (CT)
I purchased an Isuzu 18-ft Box Truck and it has been a lemon ever since biggest pile of junk I ever purchased. No help whatsoever. I just spent another $5,000 and it still doesn't run so far I'm over $10,000 for a 2022 box truck that should have not had all of these problems. I would not buy another truck from them ever again
If you need parts or service for your medium duty truck, this is the shop to go to. Best parts and service managers in the buisness and still family owned. There is no one better
Recently purchased a used box truck from Jukonski and had a great experience. My salesman Jim Houle was ontop of everything and was a true professional. He made sure the truck was fully serviced before I took possession, and registered and plated it for us. This is my 4th truck, all from different dealers, and the service here was the best by far. Wouldn’t hesitate to buy another truck here. Thanks guys!
The service team was simply outstanding! Despite other shops having weeks-long wait times, they diagnosed and fixed my box truck issue on the same day. Their explanation of the problem was super helpful, and the quality of their workmanship and customer service exceeded all expectations. Highly recommend them to anyone in need of reliable box truck repairs!
If you are looking for a very expensive truck with a "do it yourself" repair mentality. Then please go to Jukonski. The experience I had here was a total nightmare. We placed a deposit on a truck ($65000) which was touted to be completely serviced. In fact, the salesman said that all of their trucks are completely serviced before leaving the lot and assured us that there would be no issues because they have been in business for 30+ years. We placed the deposit and felt good about the transaction at that point. Boy did things take a turn for the worse. It was fighting tooth and nail every step of the way. Everything that was supposed to be inspected, updated and serviced was lied to us about. From the battery, to the oil change, the broken mirror, and a sensor that the dealer said that was no big deal and did not need to be addressed. Again we had to fight them, and they finally took a look at it. It was a brake sensor which apparently they did fix . Not to mention the bad tires and poor alignment.
Within 5 miles of leaving a lot we hit the highway. The truck was completely not drivable. Veering all the way off the road and shaking dangerously. I understand it's a used truck but it was completely unuseable. We had to bring it back to for them to fix the alignment and replace the tires.
Finally we got the truck in our possession. After a week we took a look inside the engine bay. To top it all off the belts (the most simple thing to check) were nearly disintegrated!
This week, the transmission won't shift correctly and the check engine light is on. Can't drive over 40mph! Only
Put 1,700 miles on it at this point. Called the dealer and they won't cover it. They won't even look at it for 3 weeks. Having another company do the repairs. Beware. Or at least have knowledge to inspect every inch of the truck if you are considering buying from this dealer. Drive it and get in writing the work done to it before committing.
Had an issue in MA with Dario diesel not having time to work on a brand new rig we purchased from them.(13000 miles) Called Mark in service at Jukonski and was told to bring it down the next day and he would look at it for us. No promise to fix it but he would at least see what the check engine light was on for. Not only did he look at it, he was able to fix it and have us on our way. In my business service is KEY! I will drive to purchase from here from now on based on their service department.
Don't ever leave anything of value ( hand truck ) ratchet straps , What ever when getting your company's vehicle serviced, It will magically disappear.
Just had my 2004 Mitsubishi Fuso serviced by the friendly guys at Jukonski. My disc brake warning light came on, so I was expecting a potentially high repair bill, but Joe the manager went out of his way to research past repairs and then perform diagnostics to determine only the work that needed to be done. There was no upselling or trying to get me to do extra work. I also had them install 4 new rear tires, and they were competitively priced compared to other estimates I had gotten. They even replaced my worn out mudflaps with new ones for free. The week before, I also had to purchase a part for the vacuum system and Karl and Chris in parts were helpful and friendly. I was really happy with my experiences there, and I won't hesitate to go there again when I need service and parts.
Horrible experience, bought the exact truck I was looking for (gave down payment, and financing was in order) waited for several months as they where trying to get it ready for me. In the end they refunded my deposit and sold it probably for a higher price. Cost me couple of grand to maintain my business with rentals waiting on these people to deliver.!!
Spend your hard earned money elsewhere, you have been warned !!
VERY DISAPPOINTED. Bought truck falsely claimed to be fully serviced and road ready, when in reality on my first hauling job truck needed to be towed due to lack of oil change and 6 error codes, i then out of pocket fixed the truck and less than a month later i was back at rhe mechanic, again today the truck is being serviced. I am now around $10,000 in service fees. And if you want to add in the days of work lost and even 1 company discontinuing work with me for unreliability of this truck thay was purchased with this company.
I hate this place because they sell trucks high price and fix them so they last 3 or 4 months until waranty is gone and then you get stuck with them. I had a GMC, HINO AND FREIGHTLINER all 3 trucks after 4 months brokedown and i did not have the money to fix them. So i went out of business. Best place to buy used trucks RYDER OR ENTERPRISE. please dont lose your time with these people especially with the seller JIM
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