Pep Boys Auto Service & Tires in
West Hartford Township (CT)

I've done business at the West Hartford Pep Boys many times and have gotten all my tires from there. The staff is always friendly and does a great job. The manager Rich is the best. He always helps me find the right tires and is always very accommodating. Top notch place and staff

The service was quick, the pricing was fair, and my car is running perfectly now. It’s hard to find auto shops you can really trust, but this team made the whole process stress-free. I’ll definitely be coming back for future maintenance and repairs. Highly recommend!

The whole team at this location is fantastic especially the management! I know when I walk in they will get me taken care quickly so I can get safely back on the road!

Kal was very helpful. He showed us 3 tire options which helped us decide.

I had a great experience at Pep Boys. I was able to easily book my appointment online after getting a nail in my tire, which made the process really convenient. The service took about an hour, and everything was handled smoothly and professionally. Overall, a positive experience and I would definitely return for future service.

Great service and were able to get me in a couple days earlier than my scheduled appointment

Total professionals. Richard, Emery, and Rashaed are the best. Second time they have helped me choose new tires. Love them.

Terrible experience, I was quoted and specifically requested 2 Goodyear tires that were in stock after a previous visit. Car was ready 5 hours later, but they installed the wrong tires. The assistant manager which would not provide his name was rude, denied the mistake, claimed manager (Richard) made no mention of brand and a phone conversation said otherwise (but refused to play the recording when asked), and showed no accountability. I had to wait another 3 hours for them to swap to the correct tires. Rather making this error right for time wasted I was told come back tomorrow to speak with Richard or “submit a form online” for complaints. I’ve been a repeat customer for tires here, but after this major error, rude treatment, and extreme time waste, this will be my last visit. Extremely disappointing lack of customer service.

I had an issue with a missed appointment due to a medical emergency, and the situation was ultimately handled exceptionally well. Manager Richard stepped in, was professional, understanding, and honored the original deal without hesitation. He went above and beyond to make sure everything was resolved smoothly. This is exactly how customer service should be handled. Highly recommend this Pep Boys location.

Excellent emissions test experience. Richard D. was extremely kind and was able to make sure I could make good on my promise of munchkins from the nearby dunkin for my 4 year old as a reward for coming with me. Very efficient!

Very professional people, easy to make appointment over the phone, they even work on Sundays, (I had an urgent tire issue so it was very convenient). Your Richard, the manager, it’s extremely helpful for and professional. Overall, I will definitely recommend it.

The front desk man at this location was incredibly kind and informative! Their inventory was off and they didn't have the tires I ordered, so they upgraded me for the same sale price I was originally quoted. They were very quick and reasonably priced too. A different place wanted $500, but Pep Boys did it for $200!

If I could provide negative stars I would. Why set appointments if you have to wait 2 1/2 hours for service!? I needed a new tire on my rim. Dropped the rim off and came back 3 hours later at my appointment time and told no one could put tire on my car. I'd have to come back tomorrow they're too busy! Went home and jacked car up to replace my own tire in 5 minutes! 5 MINUTES!!! Do not use Pep Boys for anything!!!

I came in with my rental car voucher yesterday night just to get the windshield wipers changed. The second guy at the front desk told me I had to fill out a paper form and that it would take “about an hour,” which makes no sense. Changing wipers and confirming a voucher does NOT take an hour. His whole attitude felt like he didn’t want to help at all, and the moment I said I’d come back, they seemed almost relieved. Completely unprofessional. Staff should be willing to help customers, not immediately try to discourage them by saying it’s going to take a long time.

I went in for an emissions test for an upcoming dmv visit. They took my money and only did a VIN verification test. Wasted my day going in for their services and then got turned away at the dmv because of their mistake. Would never recommend this place

Richard provided the best customer experience I’ve ever had. He stayed until closing to make sure I had everything I needed and went above and beyond to ensure I was taken care of. Truly outstanding service!

*Second update - Arash has not followed through on resolving my issue and now will not return my text messages or phone calls. *Updating as the District manager Arash reached out to me. He was very professional, apologetic and is resolving my issue. My car still is not running properly. No response from customer service, corporate or their CEO Joe Auriemma that I also emailed.

Scheduled an appt for an oil change, and when I got there, I was told that it would take an hour to an hour and a half to do. I purposely scheduled the appointment so I can take care of it on my lunch break which is an hour and I basically wasted my time because I left with no oil change. Called another place and they told me it will take them 15 mins to do an oil change, now I’m curious to know, if i HAD AN APPOINTMENT, why the heck was it gonna take an hour to an hour and a half to take care of my car.

The pep boys is west Hartford is the best service I’ve ever experienced, extremely knowledgeable mechanics and the manager is honest and tries his best to work with you and avoid any unnecessary work or costs, they are quick and I efficient and they have saved me thousands compared to quotes at other places and their work holds up every time. I will never go to anywhere else, the pep boys in west Hartford is as good as it gets

Staff is great! They're friendly, professional and knowledgeable. Quick to diagnose any issues and quick to fix them. Its a repair shop, timing can change, quotes can change, and diagnosis can change (with further evaluation). They communicate with any changes.

Brought my car in due to a check engine light issue. They ran a diagnostic and called to i form me that I needed close to $2,000 in repairs. I asked for a break down of the charges and one of the charges was for an oil change, which was not needed as my dash read 51% oil life (Had my oil changed roughly 3 months prior). Was also informed I needed a new auxiliary battery. The quote to replace the auxiliary battery was $550. Decided to call around and get quotes to replace the battery. Took my car somewhere else and had them check the main and auxiliary battery. The other place informed me that I needed both a main and auxiliary battery replaced. I was shocked and asked more questions. My auxiliary battery is located under the driver side seat. The other placed informed me that it did not appear as anyone had actually looked at my auxiliary battery as the area was untouched and still had kids toys, dust on top of it. Why was I told I needed an auxiliary battery replaced when it does not appear as though it was tested?

I got my tires replaced and did an alignment. Good experience from start to finish. It was very easy to make an appointment online and they have convenient hours of operation. When I came to the appointment, they made sure the tires were in stock, and they were totally transparent about pricing. They called me with updates as they went along, and didn't try to pressure me into additional services. Anthony at the front desk was very friendly, polite, and upfront.

This was my first time back to Pep boys in about 3 years. I had issues with the car the day before and was very concerned about how it was going to affect my schedule as we only own one car. I took the car to Pep boys on a Sunday morning. I had made an appointment so I was on the list. All the staff were knowledgeable, polite and very professional. I had a lot of questions as my knowledge of "car stuff" is not that great. Everyone, and I mean all the staff that I interacted with were very patient and careful to explain what was happening and why with great patience. Obviously it was expensive but then again, no matter where you go when cars are involved it's expensive so I have no complaint about that. All in all, my experience was very positive. And again, I was very, very pleased with all the staff members who interacted with me. I would highly recommend this particular Pep boys location! I plan on returning and making this my regular garage.

It was last minute and I needed my tires installed and an alignment. mostly because there was a snow storm coming the next day. They were able to install my tires very quickly the two men at the front desk had great customer service. I will definitely be coming back.

I had an excellent experience at Pep Boys when getting four new tires installed on my car. The staff was knowledgeable, friendly, and efficient from start to finish. They took the time to explain my options and helped me choose the best tires for my needs. The installation process was quick, and the team ensured everything was done perfectly. They even provided helpful tips for maintaining the longevity of my new tires. The prices were competitive, and the customer service was outstanding. I left feeling confident and safe on the road. I highly recommend Pep Boys for all your tire needs!

Came from New Jersey on a trip and had three of our wheel studs shear off on the trip. Pepboys was able to get us back on the road quick and effectively. Very professional and helpful staff. Would strongly recommend. Thanks again gentlemen!

I am profoundly disappointed with the service and response I have received from PEP Boys following a recent visit to their West Hartford location. My experience has left me frustrated, dissatisfied, and convinced that PEP Boys prioritizes shifting blame and protecting their interests over customer satisfaction. The ordeal began after I had four tires replaced at a PEP Boys location. Following the service, I noticed significant damage to the wheel rims of my car. When I reached out to the PEP Boys staff to address this issue, I was met with denial and deflection. Instead of acknowledging the apparent damage that occurred during the tire replacement, I was astounded to find that they attempted to place the blame squarely on my wife, suggesting that she had caused the damage by hitting a curb. This explanation was not only implausible but also contradicted the fact that the damage was clearly inflicted during the tire replacement process. My frustration led me to escalate the matter by lodging a complaint with PEP Boys' corporate office. However, the response, or rather the lack thereof, was nothing short of outrageous. For two weeks, I received no response or acknowledgement of my complaint. When I finally decided to follow up, I was informed that my case had been closed with the verdict that the "rims have road rash, not machine damage." This response is not only unsatisfactory but deeply unsympathetic to the ordeal I have endured. It is abundantly clear that PEP Boys is unwilling to take responsibility for the damage that occurred during their service. Their insistence on shifting blame and their lack of accountability is both disheartening and unprofessional. As a customer, I expected a certain level of service, integrity, and responsibility from PEP Boys. Regrettably, this experience has demonstrated a complete disregard for these fundamental principles. I am left with the belief that PEP Boys' primary concern is protecting their interests rather than providing honest, transparent, and reliable service to their customers. I urge potential customers to exercise caution and consider their options carefully when dealing with PEP Boys. My experience has left me disillusioned and deeply dissatisfied, and I can only hope that this review will serve as a warning to others seeking automotive services from this establishment.