Strong's Alignment Services JunkYard in East Hartford Township (CT)

This place always looks for a way to make you feel safe with your car. They always make a space for you at your convenience. Excellent service and quality in terms of price and product.

I made an appointment for an alignment at 12:30 pm on Tuesday August 27th. Got there right on time. No one was at the front desk and a couple minutes of waiting around was cool, I didn't mind it. However, after ringing the bell a couple times, I was standing there for 10-15 minutes before someone came to slam the shop door in my face (door from front area to shop was open) and make me wait a few minutes longer. Finally an older guy came to help me out. He was done in about 20-25 minutes. Brought my car around and I was good to go. I asked for a printed copy of my alignment he says he doesn't do printouts. Would've been nice to know that before the alignment otherwise how am I going to verify everything is straight? Whatever, cool I pay the cash get my receipt and I'm on my way. When I got to hwy speeds I realized my car STILL pulls to the left pretty badly. Only reason you got 2 stars Strong's, is because once you finally got my car in your possession the service was pretty quick. Your customer service is trash. Do better.

I don't usually write reviews but I just had such a bad experience here, I've struggled to keep it to myself.. hopefully it helps you go in eyes wide open to this place. I've been looking for a good alignment shop and came here having seen good reviews and having spoken to my dad who said all of the Pratt engineers (including him) used to go here in the 70s & 80s. While it looks like it hasn't changed since the 70s that isn't my issue with this place -- it's the way I was treated while I waited for tires to be mounted on rims and installed on my truck. The waiting room had People's Court blaring on the TV which you're not allowed to touch. Nobody else was there and I had work calls -- I felt it was okay to turn down the volume so I could actually hear the phone and I guess that was all it took for Tony Jr. (the only one working there) to go from mildly rude to downright obnoxious. Whenever he came back in (from working on my truck) he turned up the volume and hid the remote -- I turned it down as again, I was the only one there and there was impossible to do anything else but listen to that show w/ that volume. After telling me I had to go get valve stems (which I was willing to do), saying my truck was a hunk of junk and leaving my dirty old wheels / tires on the curb for me to load in the back he capped it all off by throwing a bunch of pens at me when I asked for one to sign the receipt, saying I "was a rat that looked all around the waiting room -- how could I not have seen the pens? I saw you on the camera" I guess you're not allowed to look at the pictures on the wall either? As a lacrosse dad and Whalers fan I was actually enjoying the pictures / nostalgia -- heaven forbid anyone actually wait in the waiting room. Some common decency can keep this place from going extinct.

Made an appointment for an alignment, showed up 10 minutes early, saw the sign to ring the doorbell and wait patiently, did so. A few minutes later a guy walks in asking me what I'm here for. I said i am here for my appointment regarding my alignment. He said alright, took my keys and i sat down. About 20 minutes went by. He walks in, says he is done. Asks me how i will pay, and no ones said what he did to the car or if it drives straight (surprise it still doesn't drive straight). Not a friendly person and I don't know if he actually adjusted my alignment.

Don't you ever take your car to this place. YOU WILL REGRET IT. The mechanics are scams and they take forever to fix your car. They also don't write down what they do to fix or diagnose your car. Just charges a thousands. & then argue if you try to ask questions. THE WORST PLACE

Never come and get a alignment here, the guy had me waiting for 2 hours then took my car in for only 3 minutes and then drove out and got out the car and said it all done, car was still exactly the same as when i first took it, then i took it back and told him and he said "well your gonna have to drop it off tomorrow so i can look at it" . the man is unprofessional and disrespectful, i have never to to any shop and experienced snything like this, dont waste your time coming here your better off going to one of the shops down the the street like i should of done.

Very knowledgeable mechanic and humble, I had to do my breaks they were very professional.

I took my 2017 Nissan GT-R in for a front end alignment after another shop couldn’t get it right, Tony and his son did an amazing job and my car is back to normal with no issues, these guys are great and I will not go anywhere else from now on, thank you strongs for being amazing.

Had great experience with them in past. But must say have gone down hill fast. Price sucks not given up front. I would not go back ever again. Sad because they've been there for long time. But sadly over priced for their service.

Not helpful at all they think they a dealer the he charging . I'm gd found better shop around my way in Hartford. They all set.

They are under new management but the same great service 👏 prices are very competitive, and they are compromised

Never had work done so I don’t know there service

These guys are old school. Highly experienced. Not many garages like these left. I drive there all the way from Simsbury for steering alignments.

Great costumer service and work. Highly recommend.

Decent work on my alignment. Just wish they gave paperwork showing the before and after measurements so I can verify

Second time using Strong's. Wonderful service, great guys, done very quickly and at a good price.

Good reliable! Services cars

New management they are the best!!

Great local old school service very friendly

The only place to go for alignment, and beats the price of any chain shop.

They are really good at what they do, Really Good!

Great nice guy do deal with

Great work and very honest

They are the best at what they do

Nope.

Crowded

Nvr been there