A & M Towing & Recovery JunkYard in East Hartford Township (CT)

Like others, A&M deserves .1 of a star. I parked in a handicap spot and the ONE time I forget to hang my tag, because I was preoccupied with helping my 83 y.o. mom who has Stage 4 metastatic ovarian cancer out of the car. I should have been ticketed by the POLICE, NOT WRONGFULLY TOWED!! Yes, it's my fault I had my handicap tag in my purse instead of in the car, but why does a tow company trump a posted sign that violators will be fined???? I didn't park there out of convenience, it was an innocent forgetfulness of hanging my valid tag. But what was I supposed to do at 8:00pm on a dark/cold night with my poor mom? They didn't even give me a break, got charged an extra $50 for late recovery fee because it was outside regular business hours. Tow guy told me they have contract with the Wethersfield TJ Maxx Plaza on the Silas Deane. Yea, I'm sure they have a contract with owner and they have this scheme worked out where they split the 💰 money they wrongfully get out of people!

Can I give less than 1 star? Worst experience ever! Always get a name of who you speak to and anyone who needs to talk to them like insurance adjuster, etc. Have them get a name too. No one knows where anything is and will check before telling you the wrong information.

We broke down while traveling through CT, live in Vermont. Our car was towed to a dealer that was unable to repair our vehicle for a few MONTHS (parts on backorder) so needed a tow to another shop, less than a mile. Despite us being 2 states away, they would not help us by saying they only accept cash payments. Who does business like this?

Most difficult place to get your car back from, was something different literally every time I would call nobody was on the same page that I talked to thankfully I completely explained the situation to I believe her name was Rachel, she locked in a price told me exactly what I needed to do and reached out to her coworkers to ensure everyone is on the same page. God bless that woman. Company is a big thumbs down.

They helped my son's girlfriend...nice!

The tow guy named "Diaz" was rude, disrespectful, and racist. He was supposed to tow my car to my home and instead he towed it to the lot because he said he does not feel sorry for "my kind" and he wanted to make certain "people like you" pay extra money since it goes right in his pockets. I have been trying to get a hold of the owner named Mike but nobody has responded. The receptionist also sounded as if she was being bothered answering the phones and answering my questions in regards to payment. This was the WORST tow company I have ever dealt with. Completely unprofessional and racist.

Very unprofessional!!! Never use them! Elsa is the worst, most disrespectful person I ever spoke to in my life! she was training at the time and I feel sorry for the trainee, that will probably end up unprofessional like her! They need new staff that will respect customers! The tow truck drivers are also rude, this company needs to be put out of business, NEVER EVER GO HERE... I’m also wrong the mayor about this, I won’t stop

Car was towed here after accident. The worst towing company that I have ever dealt with. Completely unprofessional, untrustworthy, and downright rude. They made a difficult situation more stressful than it should have been. A&M refused to release car to our insurance company despite insurance company making attempts to collect car. Our company asked us to make calls to them after their refusals (insurance company said this is a tactic to get more money out car being stored in their yard per day). Do not give this disgusting company your business.

They are the worst towing company ever. My gold chain given to me from my deceased grandfather was stolen out of the car. And they charged me 500$ to get my car out. They claimed they had to use special equipment which they didn't. Never use them.

I just spoke on the phone to locate my vehicle and the SUPERVISOR told me it wasnt there when I have paperworks proving the car is there. Then I spoke to another person there and my car ended up being there. Now I'm ready to pick up my plates and the same RUDE SUPERVISOR was being more than difficult telling me shes not the one that totaled my car so my concerns dont matter to her. I was so disgusted at this treatment. Do NOT GO HERE.

Worst tow truck company ever!!! Where I live at Summerfield townhouse they have a contract with them!!!? I called them because somebody was in my parking spot. Ppl been parking in the back without no sticker. The lady said we don’t have to answer to you. Rude and unprofessional you should not be in customer service lady. She said Have The management call us!!!! like really you think the managements going to be in the office at 10 o’clock at night!!! Do your job you’re supposed to be driving by checking the parking lot out and we haven’t seen you in months.

Called for tow from side of road, told me she had to charge me first, never sent bill, or showed up, never called back, poor customer service

Worst place to try and get your car back from. Waited for hours for someone to arrive.

Did a great job delivering a vehicle from Hartford, CT to Queens, NY. Looking forward to working with them again

A company that needs to be investigated by better business bureau they will charge you for everything also over charge

Worst place ever always try to get your money. Very sneaky and unpleasant

Use them to tow my car and charge my account twice and stole something out of my car

Great experience. Thank you

Horrible, no customer service. No training on how to speak to people, unwilling to help with anything.

They will take your car no warning

Told me to meet them in East Hartford to pick up my car but the car was in New Britain....

terrible people and place to deal with, they take cars that have no reason to be towed AT ALL.

Worst customer care service , unbelievable price.

Baddd asfuck don't use them

Excellent customer service and care 👌

Worst towing

Worse towing place. I’d rather be left stranded.