Always go to this Napa. They helped my wife put wipers on her car while I was away. Counter staff always works hard to find what I need and will consult with other employees to try and get my order situated!
This place is the absolute worst of the worst. RUN do not walk to literally any other auto parts store in the valley. The shop I've worked at has had a relationship with these guys under previous ownership for 35 years. As soon as corporate took over this Napa it went down hill. We've had issues with inventory being off (can't find the parts you ordered), staff not showing up, not delivering parts, not picking up the phone. Extremely long wait times (but when calling in from personal cell phones they pick right up).
I've called managers, I've called corporate nobody seems to care one bit. To clarify our business relationship at one time these guys were our #1 supplier. We were likely there largest volume account at one time. Business must be really good for them if you can afford to sour that type of relationship.
In closing it isn't if this store will burn you it's when. Do yourself a favor and buy your parts literally anywhere else.
Update: This store is still downright awful!
UPDATE 4/19/2025: Got a call this morning asking how badly I needed an item. Cut a check to these guys a week ago for just under 25k. Told them don't worry about it, I will call Autozone and get the part in 5 minutes.
Since this store is no longer privately owned everything from service to parts in stock have gone down hill bad due to cooperate take over. Still a couple good guys there (pete) but.....This store used to be my favorite no longer the case RIP the canton napa we all once knew
Could not be more obvious the management doesn't want customers. Impossible to see (by design), rude and uninterested staff and beyond unprofessional management. DO NOT GO HERE! They actually prefer it, obviously!
This used to be an awesome parts store, since it went corporate it's terrible. The old staff are gone and replaced with clueless kids. If they can't punch it into a computer they can't help. I had a battery die well within the warranty period but without a receipt they won't help and claim they can't look it up. They changed the layout of the store and in the process got rid of a lot of stock. All the professional autobody and paint stuff is gone, but if you need a good selection of matchbox cars they have you covered. Don't waste your time or money at this place. Auto Zone and Advanced Auto are just down the road, have better prices, parts in stock, and more helpful people.
This store is now completely ruined. Really puts us real mechanics in a bind. Used to be the store that we could run to to get SEM or reducer and other materials and parts the others don't carry. It's unfortunate you joined the masses and took away our only local resource. May as well just order everything online now. What a shame.
I love coming here for my automotive needs they're so patient and so nice and help you find everything you need and even tolerate someone's son who keeps going behind the counter because he doesn't understand that he's not supposed to do that :-)
Braden is a polite, professional young man who assisted me Tues. His counter partner was also very respectful and pleasant and in my opinion are both assets to NAPA
Apologies if I spelled your name wrong. Thank you again for your help
Update your hours online! Drove 20 minutes to your shop on a Saturday just to find out that you closed at 4pm, not 5pm. Went to Advance Auto instead. They're open later, friendly, and less expensive. Now they're my place for parts.
Guy at the counter is rude and unprofessional. They didn’t know where my parts where or how much they were, had to wait around and waste my time, just so they guy at the counter could be a jerk.
One of my favorite auto parts stores around. If they dont have it theyll get it as quick as they can which is usually very quick. prices are good and products are great.
The only way to make this NAPA better would be to make it 24hrs!
If you're from the Canton area, and going to a different auto parts retailer, you will be disappointed.
This is the absolute best auto parts store in the Farmington Valley. The staff are auto enthusiasts and fundamentally know cars. If they do not have the proper car they can get it. They are friendly and fun. I have used them to locate parts for my 1966 Volvo 1800S, my 1966 Bristol, my 2007 BMW X3, my 1967 MGB, my 1973 Jensen Interceptor, and even my 2002 Saab 93 all at this one store.
What nice, friendly and helpful group of people! I just visited for the first time today and I will absolutely be going back. Super customer service...you've won a new customer.
Professional staff, clean and well run NAPA Auto Parts store. This is an A+ NAPA store, they have a large inventory, excellent value for top quality parts.
Friendly, knowledgeable, and very helpful staff. This is my new go-to auto place after moving into the area, though I was initially skeptical as I've had poor experiences with the staff at other NAPAs. They cram a lot of product into this tiny store and I always walk out with what I need. I also really appreciate their stock of high grade general purpose nuts and bolts.
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