A red warning light came on in my car, and I was so glad this Loveland Autozone was nearby. John helped me very quickly and even connected me to a local repair shop that was also open after 6pm. All together i was back on the road in less than an hour for <$70. My serpentine belt had broken and they had one in stock. He was very respectful and polite.
These guys were fantastic ? I needed information regarding potential fuse problems on jeep and they offered there experience and even printed out paperwork regarding the potential problems. Very professional and courteous.
Poor quality parts and service.
Lifetime warranty parts expect to replace every year till your warranty
Runs out then be expected to purchase the same part again.
Mechanical knowledge non existent, don’t expect a mechanic to be pushing parts for them wages
But dam autozone give some training to your employees at least
Some basics can’t wait for AI to take over.
John and Jerry FTW! This is going to be my auto spot from now on! Best price for a new car battery in all the land! Also Jerry installed it for me in like two seconds and it was not an easy one to tackle.
Always a good store staff is super friendly willing to help out look up the parts whenever I have something I come in to get for any vehicle and repairing. Most recent to store 829 in Southern Loveland both Judah and Ethan were incredibly helpful when I had to return a battery that was under warranty.
I went into AutoZone today in a bit of a panic. My engine light was on and as a senior female with very little mechanical knowledge, I was concerned. I had the pleasure of meeting Jerry, one of the employees. He listened to my concern and helped to diagnose the problem. Fortunately after a few minutes with his help, the light shut off. It was a simple fix for him. It could have been much worse if I took it in to a certified mechanic and potentially expensive. I was so grateful to have the help and to meet Jerry. The experience was very positive. ⭐️⭐️⭐️⭐️⭐️
I would like to give a HUGE shoutout to Jerry at this location. He was so helpful and helped me change out my battery in my car. Never once did I feel like he was rushing or uneducated in his work. He was very kind and explained everything to me in a way that didn’t make me feel silly or unheard. He was quick yet thorough. Thank you so much again Jerry!
Andrew went above and beyond to help us diagnose, remove a panel and replace a fuse for my daughter and I. He was eager to help, polite, professional and friendly. Thanks so much Andrew and Auto Zone!
Came into this location looking for a cabin air filter for a company vehicle. When I came in I was not acknowledged at all. But two other customers (men) came in behind me and they were. Jerry W. “Parts Manager” came next to me twice looking at something still don’t say a word nor ever asked if I was ok, if I needed any help NOTHING. As I was left standing there googling to make sure I grabbed the correct cabin air filter and heard him acknowledging all the male customers who came in after me.
As I was standing in line a different gentleman acknowledged me TWICE in 5min as I still wasn’t by Jerry W. I get to the counter and was asked how can he help me? Now he asks!? I just told him I was checking out. Gave my phone number which is under the incorrect name, I chose not to fix it as I will not be back. I did point out that he did NOT acknowledge me coming in, didn’t ask if I needed any help or anything. He showed no care in the world that his poor customer service skills shined and his lack of caring shined more, his employee who was hustling and dealing with pisst off customers who returned couple hundreds of dollars of parts he acknowledged me AGAIN when I was leaving all while Jerry the “manager” wasn’t taking of the angry customers like a manager should.
The one who was REALLY handling heated customers and doing what was right should be your manager (I didn’t get his name) I made sure to tell that worker who was actually hustling and acknowledging people THANK YOU. He deserves to be manager NOT Jerry W. I will not go back to that location unless I have my husband with me cause then I/ we are acknowledged and we get help as well.
Our Loveland shop has been working with Matt in commercial for some time now and I can’t praise his service enough. Never hesitates to check in first thing in the morning. Orders are always on time or ahead of schedule. Keep up the great work Matt!
I came in last night to find a battery and Andrew was super helpful. I got my car running enough this morning to make it back to AutoZone and Andrew again helped me, this time to install my battery. He's great and wish I could give him more stars!
We called the AutoZone Auto Parts on Lincoln Ave. in Loveland to find out what services they could help us with. We were grateful to speak to Juda on the phone who walked us through potential problems/solutions/product options/and estimated pricing. Juda's professionalism and knowledge gave us 100% confidence to bring in our vehicle the following day and again received excellent customer service from Juda. Battery and Alternator testing was free of charge and we were in and out in no time. Highly recommend this place of business.
I stopped in after my check engine light came on. Jesus was very helpful in walking me though what the code means, possible fix’s, and recommendations. I left with all the information I needed to make an informed decision on where to go next.
Ethan is very knowledgeable and its really easy to talk to on the phone. He helped me find parts for my Volkswagen Jetta and was a vibe talking to him on the phone. Awesome dude. Better give him a raise. What a G.O.A.T (Greatest of All Time).
Not sure when they stopped renting out engine code readers. I’ve rented them for over 5 years and now the policy has changed? Super disappointed.
Edit: from 1 star to 5 stars. Holly was incredible and cleared this up for us. You are able to still rent engine code readers but all of the staff besides Holly did not know. So thankful for her quick and friendly customers service.
Ordered pads and front rotors online at 6am, order wasn't ready when I went to pick up at noon. Cashier picked rear rotors of which there was only one in stock! (found out from my mechanic mid job and ended up paying twice the price for his parts)Cashier then sent me across town to pick up the 2nd incorrect rotor. Upon returning said rotors at the N Garfield store, I was told that my refund would appear the same day! It did not! Upon calling the manager at the N Garfield store I was informed that this employee was a driver and misinformed me. Complete lack of understanding and blaming employees instead of taking responsibility for a circus show of a situation. Having Been a loyal Autozone customer for years, I think I may ADVANCE to another auto parts supplier.
Usually get amazing customer with the day shift but tonight’s two person crew (1/8/25) turned there service down when I needed help with something that would take 1 min and they said they couldn’t help because “they close in 5 mins and they need to do there end of day tasks”.
As the guy and lady were just standing there chatting it up no doing there tasks… ?
Thanks for nothing guys…. Needed to plug a reader in to see what the maintenance light was for on in my car.
Rachel is the service manager and dsnt know how to search a vehicle with the part number and give attitude! when is part of her job, next time i m just gonna ask for a diferent sellers person!
Store Manager John Hunter goes above and beyond at this location. I highly recommend this location. John and crew are Courteous. Knowledgeable, and Professional. Keep up the good work Guy's!
I was helped by a young guy (Micha, I believe) who guided/helped me to get my car in a good enough shape to get home! He was so sweet & knowledgeable & I am forever grateful for all of his help. He deserves a raise & all the best in life!
The staff there are helpful and patient. They did everything they could to help me, including jump start my dead battery so I can drive home. As a customer, I am still unbelievable and disappointed they do not replace your battery after sunset.............I understand this is a company-wide policy and as employees they have to obey. And as a customer, I will not visit all auto zone parts stores any more. I only hope the policy maker can add some flexibility.
Even though I could get a discount at other auto parts stores, I always go to this one in particular. These people are above and beyond when it comes to customer service and being nice. Often times they will go out of their way to help you install something or show you how to do it. They are also incredibly honest and genuine people. Too many good stories to tell. Whoever is hiring at this store, keep up the great work! Love going here!
Website
