Logan at Napa Auto Parts in Sterling is an Outstanding Representative and definitely an asset for any company. Logan provided an exceptional Customer Service experience with his friendly demeanor, positive attitude and courteous and professional manner!!!!
I can't say enough about how helpful their staff was to me. They not only replaced my battery but drove me home to get a spare key because my truck got locked after replacing the battery.
My 80+ year old mother came to you to do nothing more than check to see if her battery held a charge. You had her wait in the shop for FOUR HOURS, and were continually rude and degrading to her when she asked for updates. You should be ashamed of yourselves. If I could give zero stars, even that would be more than you deserve.
I went in because I needed a piece for my radiator and didn't know what it was called. I asked the employees if I would be able to show them the part so we could order a new one. They refused. Refused to come to my truck with me (which was in their parking lot) so I can show him the part. Then I asked if he could pull up the radiator on their diagrams so I can show him that way. Again they refused and said they didn't do that.
Worst customer service I've ever experienced!
Went over to O'Reilly across the street and they helped me without issues and I walked out with my part that was needed!
First off, Tim is not a nice person he got upset with me because he wanted me pay 50 bucks for 5 qts oil when I paid 30 big difference, but the real kicker was him rolling his eye at me like are u serious ya I'm serious I work hard 4 my $$ you need better customer service by far. Would not deal with them at all save money go right across the street to Orilelys...
The guys in the store were incredibly rude to us after asking if they could kindly remove a trailer ball from a hitch. we did not have the right tools to do it. It was taking a strang amount of time to take it off and come to find out, they were cutting the ball off because they couldn't get it off. One they didn't tell us if we wanted to cut it off and two, they bullied us like we were nothing and told us to stop crying about it. After telling them that all they needed to do is ask and not just do it. They destroying our property and we will never be going back.
The folks here hooked me up with a fuel pump after mine failed 12 hours from my destination and 24 hours from my origin. Super friendly and helpful even opened the box to let me confirm the part was the correct one. Would drive back here 12+ hours just for the service!!!
I had ordered something at a previous auto center and they didn't even order it or anything so I went here and the guy who helped me was great and next day the part came in like he said it would ! They gained a new customer and the other auto store lost one. I'll definitely come back here if I need something. Thank you 😊
Waiting on part never showed and no one knew about it until I called them 2days after I didn't get a call telling me it wasn't available anymore.so I have to wait until a different day and have it shipped from Virginia instead of Denver
Very, very expensive buy antigel or additive for diesel not to frezze the lines for this coming storm this weekend in autozone the prices was 42% less and is 3 Blocks away $22.00 vs $13.00 way to expensive auto zone same brand 13.48 stubbs in wiggings colorado 14.56 , walmart sterling 9.96 64 oz to treat 320 gallons
Had a break chamber break on my trailer. Gave the guys a call and swung in. They had everything I needed. Up and rolling down the road. You have my business in the future. Thank you!!!
Helped fit my lost gas cap then had to come rescue me from mid traffic when my clutches blew from the E450 transmission. Guys, you were a God-send.
God Bless your awesome team.🌹
These guys went above and beyond! 💥 My friend and I stopped in hoping to pick up some brake fluid to fill the reservoir. Aaron helped me find the right kind for my honda and came out to help me fill it up. We pumped it through the lines and then realized we had a pretty serious leak. The place was pretty busy, but Aaron and Michael took the time to call around to other part stores in the area to round up everything they would need to replace the caliper and the brake pads, which were worn paper thin. They made sure we knew everything they were doing with the vehicle and even talked with my husband over the phone to reassure him we'd make it home safe. These guys were so patient and caring - all they had to do was sell us some brake fluid. They figured out what they real issue was and fixed it. Thank you for all your help guys!!!! 🤗 🚙💨
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