Anthony came in earlier than what was estimated and he nailed it!! Super professional, knew what he was doing with confidence and got our Jeep safely home!
I hope he is the driver for whatever calls we may have in the future.
They unfortunately took 3 hours when dispatch said it would take 45min. We were stranded for so long. We went with a competitor that came on time, refused our tip that they deserved AND were $300 cheaper. Do NOT go with Vic’s towing.
Vic's Towing has an awesome crew! I had to receive two tow's in the past few days, and they were dispatched both times through AAA. Both drivers were very kind, and arrived timely. Both communicated when the vehicle had been dropped off at the final location. Thank you!
Needed a tow yesterday after getting hit on S Washington/Church St. Driver (Trevor?) was prompt, friendly and help calm me down. I may have the name wrong but thank you so much for an great response.
Our car had sudden engine troubles and we were over 3 hours from home. We connected with Clay at Vic’s via AAA, and he was so communicative and knowledgeable about the area. Clay was super helpful and concerned about getting us down the mountain as quickly as possible, even though staffing was rough on a holiday weekend night. Scott picked us up, he was very thorough and polite, and we had a truly lovely drive to our next destination. Couldn’t recommend this awesome family-run business more!
Ran into vic's through AAA. Confirmed a place to bring in my truck roughly 2-4 hour before being towed. Called place back before arriving to let them know i would be there shortly and they said i could no longer come in. While i was looking for places tow guy called some locals and found me a great place to help me quick. He didnt have to do this. Thank you, you made a difficult situation much easier and I can't thank you enough.
First time my old F250 failed me and it happenned to be in a terrible place for a break-down. Stuck on old Hwy 49 with those big lumber trucks flying by. Called AAA, told them i was in serious safety trouble. Lucky for me, Clay from Vic's Towing was there in less than ten minutes. Can't say enough how grateful i am for his professionalism in getting me out of there. Five Stars for Vic's and if i could, Ten Stars for Clay. Thank You!!!
I had the pleasure of working with Vic’s Towing after being referred to them through AAA, and I couldn't be more impressed with the service. Jordan, the driver who responded, arrived within 10 minutes of my call, which was a huge relief during a stressful time. He was not only prompt but also extremely professional, polite, and thorough in his approach. I especially appreciated his patience and understanding as I managed my two-year-old while trying to handle the situation. Jordan went above and beyond to ensure everything was taken care of quickly and efficiently, and his calming demeanor made a difficult experience much more manageable. I am truly grateful for his exceptional service and the professionalism displayed by Vic’s Towing. I highly recommend their services to anyone in need.
Stranded on 108 just 5 miles out of James Town. Towing my car to Lathrop. Dropped me off at Chicken Ranch. CHP took my son-in-law to Sonora to get a car rental. Tow truck driver and CHP Officer were over the top helpful and kind. Made a rough time pleasant. Thank you💕2/10/25 was my birthday.
Called Vic’s today to ask about moving my 38 ft fifth wheel about 5 spaces down to the storage area at an RV park. This was a non urgent call, and could be done at any time this week, as our dually truck is out of state. The gentleman who answered the phone was very kind and said yes, we do this all the time, let me get you to dispatch.
However, when the dispatcher came on the line, she asked me what class my fifth wheel is. I told her it is a tow behind camper, with a fifth wheel plate, not a motorhome or deisel pusher. Then she asked what hitch it is. I already told her a 5th wheel plate. So I said what kind do you mean? Like an Andersen or B&W, assuming she wanted the brand. She then said let me put you on hold. When she came back she told me since I don’t know what kind of hitch I have or what class it is, it will be $300-400 an hour. She went on to explain her drivers have a hard time in that park (Marble Quarry) and their trucks are very large. (We put it in there with a F450 Dually quad cab, full size garbage trucks drive through, it isn’t hard to move in). As a female with a class A CDL I am not stupid, and this dispatcher treated me incredibly poorly.
I talked to a coworker who said it sounded like I was given the “dumb girl price.” So I called back to ask to speak to the man I fist spoke to, as maybe she was mistaken and assumed I needed a rig so large they couldn’t maneuver it in an RV park meant for RVs, and that there had to be a misunderstanding . She answered this time, and when I asked for the man, she placed me on hold again. After about 10 mins, she came back on, and told me she called the owner, and this time is would be $425 plus the cost of a spotter, and they can’t do it today. When I asked her why she was treating me so poorly, she rambled on about how I am rude, calling back when she has “real emergencies” to deal with. She never allowed me to talk to the man. She said he was “sitting right next to her” so I assume her declined to talk to me. She then asked if I wanted anything else from her, and I said at this point no, I’ll just reflect this unprofessional conversation in a Google review. She promptly told me she will have it deleted, as she is recording. I sincerely regret not doing so myself, so I could post it here. This is single-handedly one of the worst customer experiences I have had. And this was all over moving a camper 400 ft to store it for winter.
If the drivers at Vic’s are unable to navigate a fifth wheel camper that regular people haul and park in RV parks all over the country everyday, I would be cautious about using them at all. This would be among the simplest tows one can do.
****Edit to Add**** called Mi Wuk towing today, and he came out and moved my camper in 20 mins for $100. Their driver was a super nice man, who also tried repeatedly to refuse a tip. I was so thankful for him that I wanted to tip him well. I am so glad I found them. Don’t waste your time with this place and call Mi Wuk right away. The Mi Wuk driver even apologized for the dispatcher at Vic’s and said she is probably overworked and frustrated and I just caught her at a bad time. Clearly the many negative reviews about her indicate a pattern of poor customer service, and her boss just does nothing about it.
7/14/2024 - Our tow truck driver Christopher was great but the woman on dispatch was incredibly rude and condescending. Couldn't seem to follow directions, became very accusatory and defensive to the point where she started yelling at us.
Based on the other reviews, it seems like this is a regular occurrence. Whoever she is, I hope she has the day she deserves and gets the therapy she clearly needs.
7/16/2024 (update) - Scott from Vics Towing contacted me after reading my review to discuss my experience. He was very kind to me and seemed to really care about the interaction I had. Aside from that one dispatcher, most people working for Vics are friendly and helpful, so I wanted to update my review to reflect that.
Had to write a review. Clay came out and saved my husband when he was stuck on the side of a hill with a trailer behind him. Clay was calm, confident, and helpful. Huge thanks to Vics
I don't understand the bad reviews left by some. The dispatch woman on the phone was polite and friendly. She said the truck would arrive in an hour or hour and a half. It showed up in less than an hour and the driver, Donnie was also polite and friendly. He was professional and had my truck loaded up and on the way to being repaired in about 10 minutes.
Broke down in our new truck on O Byrnes Ferry Road in Jamestown during a heat-wave 112 degrees in a black truck no shade had to wait for an hour due to LOTS of other break downs on the road. The staff did everything they could to get to us sooner Clay showed up with cold water and an air conditioned truck cab…super nice very efficient towed us to the dealership and we are very very grateful. Thanks for doing such an awesome job!!😃
I had a blowout on the highway and managed to pull over to the very tight shoulder. Clay arrived quickly once I was able to tell him where I was. He put me in the cab of his truck and put my van on his flatbed quickly and safely. He took me to the tire store I'd chosen and stayed to make sure I was all set before he left. Clay was courteous, kind, safe and efficient. 10/10 would call again and ask for him by name.
Omg, don't even know where to begin, on our way to camp for Thanksgiving we blew two tires on the travel trailer. Clay from Vic's towing to the rescue. He stayed with us and made sure that once the new tires were ready that he was there to put them on for us. Made a stressful situation so much better. Highly recommend Vic's towing and a huge thank you to Clay!
I had a wonderful experience with Clay from Vic's towing. My motor home blew a transmission near Chinese Camp, CA and AAA sent Vic's towing to the rescue. I cannot say enough wonderful things about the top notch/ highest level of customer service he was able to provide to me and my family. Vic's towing definitely went above and beyond to assist me when I needed help.
I would definitely recommend this company to anyone who requires their services in this area. Thank you!
LOVE this company we were at Clarks Fork Camp Ground and our transfer case went out while camping no not fun at all. Bright side Trevor came to our rescue and what a pleasant young man he is he made our bad day a whole lot brighter and I can't thank him enough for the. Thank you Vic's Towing great job!!!!
Called AAA for assistance and a very nice lady from Vic's Towing called within 2 minutes. She clearly communicated where the driver was coming from and set the expectation for the show-up time given the holiday traffic. Trevor arrived earlier than expected and was professional, diligent and efficient. Their service was stupendous! I highly recommend Vic's Towing.
Wish I could do zero stars. We called at 9am for a tow. They said they would be here 10:30, we call at 1130 and they said they are an hour out, so we wait. Then we call again at almost 1 and they said they were another hour out. Sat here and waited for 4 hours just to have to cancel because my husband had to be to work.
These guys are great. Some might complain about having to wait so long sometimes, but I have no such complaints. These guys cover the entire county and they have to prioritize. It's just good business, so if I have to wait a while, that's fine. I know that they'll get to me just as soon as they possibly can. Every time I've used Vic's, the tow driver has been friendly, knowledgeable, and helpful. They've always be careful with whatever vehicle I've need help with. Dispatch is also great, doing their best to keep waiting customers informed. I've got no complaints whatsoever. Terrific company!
When calling to find out if my friends car had been towed (she was driving ..that's why I called the tow places) the girl who answered was professional and also personable. She put me on a brief hold and let me know that they did not have it. I didn't have to go through giving the reg owners name, if I was indeed that person, the vin, the plate, and so forth. I felt that was refreshing..all I wanted to know is if they had it. They didn't give me the run around...I appreciated that.
Vic's really took care of me. My car broke down and needed to be towed nearly 100 miles away. Not only were they super nice and worked with me the whole time. But they handled all of the coordination to get my car where it needed to be. These guys and gals are easily the nicest towing company you will ever work with.
Highly recommend give them a call professional transfer no scratches knocks or dings protected my oversized truck they can handle yours too.These guys went way out of there to make sure my car made it to my home in turlock all the way from pinecrest when no other tow was available and really worked with me on the price and saved me a bundle very knowledgeable tow folks from the desk to the tow guy joshua keep up the good work.. god bless ..Garcia family
Vic's just picked up my car to tow it to a local, family owned, body shop after an unfortunate accident. Clay was awesome. Totally professional without be stuffy or stuck up. We had some nice conversation before he expertly wheeled my damaged car onto a flatbed tow truck. He was on time (a little early actually). 5 out of 5, would definitely recommend
On 10-4-2018 Vic's Towing smashed my van against a power pole and will not pay for it. They called it an extraction. It was 2 feet off of a driveway and in order for Vic's to get out of paying Vic's told AAA(Triple A) that it was an extraction and these things happen and like to bad for you and AAA has accepted the lie from Vic's Towing in Sonora, CA the provider of towing service to all AAA (Triple A) customers. My van received $2500 of damage from negligence from Vic's Towing and will not take responsibility for their negligence. They refuse to pay. My van was perfect before I called Vic's Towing and now far from perfect. Vic's put one of the tow trucks two cables on the left side of the rear bumper to pull my van 2 feet to get the left rear wheel onto the driveway. Because Vic's did not put the second cable onto the front of my van to hold it steady, the van slipped back down and to the right and slammed into the pole. Vic's told Triple A that it was an extraction when it was 2 feet off one side of the driveway which caused the van to not get traction to get the van to move forward. An extraction is a much worse scenario than this by far. Vic's played the extraction card to get out of paying for their damage done to my van when it was as simple a job as could ever be.
My car broke down at night and I had to walk home so I was a little upset when I called Vic's. When The dispatcher asked where I wanted it towed I told her I had no preference and to take it wherever the company suggested. She said Vic's could look at it themselves and I agreed to tow it there. They did it immediately and the driver stopped by my residence for payment. He was also very kind with an honest character. The mechanic called me early the next morning and said it was a job for the dealership and that I could leave the car there until I decided what to do. They charged me nothing for looking it over and allowing it to stay there for nearly a week. They seemed to understand how tough it is when these things happen. When I was finally able to do sell the car, I recommended having Vic's tow it for the new owner which they did. Can't say how much it meant to deal with a business that treats people with a little kindness and understanding for a change.
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