Very friendly and very helpful when I called. They do have the part I needed, Suggested I have the part tested before buying a new one. Explained the procedure for replacing it.
They are absolutely amazing, incredible, wonderful, the best!!! They're professional, knowledgeable, friendly, informative, kind, & patient ❤️They have been so good to us, have taken very good care of us. We are blessed & fortunate to have this business in our community.
Annette & Lynn
I'm trying to make this very clear for people out there my RV heater furnace I took in to them they were going to take it apart and fix the squirrel cage in either weld it or replace it when they got a call from them said that the heat exchange is cracked and it was not rebuildable I went to pick it up keep in mind that this is something I brought in them to them they did not remove it from my trailer it takes 15 minutes on a bench with an electric screwdriver to take it apart so say they charged me 1 hour minimum which was too much 175 to tell me that my thing was garbage but no they tried to charge me $350 for 2 hours labor for that that's just criminal and that's why I'll never set foot into that place again and I've been in this community for 30 years and I'm going to let all my buddies know this is not acceptable way of doing business you could just pack up and move out
We are camped at Black Oak RV park and my wife notices water on the bathroom floor. Figured out it was the toilet valve. Our trailer is older so I thought it was a long shot. Pulled it off and ran over to the shop. They looked thru what they had and BAM! There it was. Great service and excellent selection of parts.
The staff was great how they took care of me and my RV. James, Nate and Steve (The Owner) made the experience great. I had some issues with my Step, Slide outs and the battery. They took care of the work and paperwork to submit to Sam's club. I am very pleased with them and would recommend them too all. Thanks Guys! Kevin
Having some issues with an RV and they were extremely helpful with information and repairs! Trustworthy shop. Will go out of my way to come back to these guys
They had our trailer for quite a while, but we were in no hurry. Had it back in time for our trip. They always do a great job. Everyone there is super nice and always willing to answer my questions. Nate, James, Rick, and of course Steve, the owner. Highly recommend
Friendly, amazing service.
I needed a new 50amp cord for my 5th wheel and they were the only ones who had it in the area. I can't thank them enough for the amazing service.
I call this place, the guy call Nate was ok on the phone. I do have a generator problem. He do some search found that starter was not available and evaluated 5 hours job to fix it at 150$/hour. Clearly, not qualified, I do find the part available a 74$ on amazon prime. When I ask him to find a solution, he said it’s not my problem. As a tourist from Eastern Canada, we are far away from home and need the generator for daily use. When I was that that, I said to myself, let’s try to remove myself. I do the removal in less than one hour. I found that the plastic gear of the starter was broken in two part. I found the gear in a lawn mower tractor repair shop but finally decide to order a new starter, keeping the old and the gear as back up. I also order a new solenoid. Sometimes, garage owner think we are good pray not knowing our problem. I did know starter was ok, something could be the problem, the gear that engages the large gear of the engine, a V twin from Brigg & Stratton. I read on the Internet and found where the starter was located and the type of starter. By the way, GENERAC was no help at all. Thanks to the Internet. Keep in mind if 150$/hours is ok for you for average garage that is the place for you but for me, the attitude was a no go.
Steve and Rick and their people are great at what they do--no matter what class your rig is. Nice guys who know what they're doing. Fair prices.
They've kept both my trailers on-the-road.
I love this place , the owner Steve is an amazing person, so helpful and knowledgeable and the staff so friendly. They did an excellent job on my RV. This is the place I will go always. Excellent Service
I had a minor accident, they dropped everything to get me back on the road, way beyond the call, truly amazing!!! Best decision to come here i ever made!!! Joe Riley
Steve and his team went out of their way to take care of us. They treat you like family here. Honest, kind, thorough and reasonable prices. I would go out of my way to get service here in the future. Steve was a gem working with our extended warranty company and even let us stay on the property with hook ups in our RV while the parts were being ordered. We have such gratitude! I highly recommend this business.
Everyone including Nate, Keith, James, owner Steve Henley, and the rest of the team are very knowledgeable, helpful, thorough, and sincere in wanting too meet the needs of the customer. Moreover, they went beyond my expectations on service, repairs or special issues and they stick to estimates even if the actual job becomes more difficult than expected.
I broke a lift bracket hook on my travel trailer while driving home from camping at Pinecrest. I went to several places in Sonora looking for a replacement to no avail. I called Sierra Heavy Duty RV, they had what I needed, charged me a fair price, and had me up and running. They were knowledgeable and helpful.
Used the Covid-19 quarantine restrictions for not having enough staff to do the job correctly the first time. Dometic RM1350 refrigerator cooling unit replacement ? My refrigerator after 3 tries is as of today 5/15/20 is still not working correctly!
Air leaks, holes in insulation, gaps in foil tape, space around wiring, parts that should have been replaced as part of the process to make things right were not done or even asked if it was authorized to replace the damaged parts!??
They are repairing my class A, Diesel motor home, doing mostly body work and painting. So far it seems as if they are doing a great job. I would recommend them to anybody who needs RV repairs.
Excellent customer service and follow up. I had called them because my rv was broken. They were super helpful on the phone and helped me find a tow truck driver and then when I decided not to go to their shop they still followed up to be sure I was ok. I will definitely use them in the future if I am in the area
We are from the valley. Last December we went to Black Oak Casino RV park for a few days stay.
Arrived around 3:30pm only to find out that our slides & jacks wouldn't work.
I called Sierra Heavy Duty and even though it was late in the afternoon, they kindly sent out a service man. Within an hour he had it repaired !
We were so pleased with the the service and wonderful staff. Will absolutely recommend their services to everyone.
Certainly made our stay in Sonora much better.
Thank You all
I have taken my coach in 3 times now for repairs. All three times I have been more than happy with the results. From mechanical, to electrical, and water leaking. These guys have been straight up with me everytime as to whether they could fix it or not....and pricing has been very reasonable, actually surprised me every time. Definitely use them again and would refer my friends and family.
They're all about the customers and will do everything they can to get you what you need. These guys are great and I'll absolutely be using them every time from now on.
These guys are great!! Figured out an issue with our semi-older motor home that others had no idea how to fix and they have also saved our launch day more than once by getting us in the last minute to fix issues that seem to crop up just before we are ready to take off. I would highly recommend these guys!
These guys are wonderful.
Just good hearted - down to earth people.
We had an emergency with our trailer - my husband drove over a freakin" cliff and completely bent and ripped out our tongue jack. Boom - permanately attached trailer-truck combo.
Mark took one look at it and literally said, "Peice of cake."
Got us right in. Some banging, bending, welding, a few bolts and we were on the road again. (Looks just like new)
Love honesty and an easy fix.
Would recommend this place to anybody.
Great place to take your RV. Dealt with Nate and Steve. Called in as an emergency fix, took it right and fixed the problem the next day.
Highly recommend Sierra Heavy Duty and will be a repeat customer should the need arise during our visits to Sonora.
Thanks Nate & Steve
Sincerely,
Juan Valdivia
#ValdiviaGang
Sierra Heavy Duty did a great job repairing our 5th wheel. They are great at what they do, have excellent customer service and get the job done when they say they will! Thank you Steve and crew for your expertise! This will be our " go to shop" for any future needs.
We were towed there, and they were swamped..a month backlog...yet they made time for someone to come out and tinker with my RV. Great people there, Steve the owner is a saint, very understanding. Now i know why people go the extra distance to bring there business. Inside RV store with alot of hard to find things and no price gouging.. If im within 50mi I will aleays have Roadside assistance bring me there..plus im adding it to my stops when i visit California, great place to pick up things for the RV..others places are too expensive. Great work guys, a genuine pleasure..
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