Sebastopol Tow in
Sebastopol (CA)

All the employees are hardworking and chill. The dispatcher MICHAEL is a hurt little boy with a big boy job. And he is probably the most abusive person in a small authoritarian roll you will ever meet. I said I wanted to file a complaint against him, and he cancelled my tow. Claiming to AAA that I was screaming and swearing at a driver demanding a tow truck. I’m currently on the side of the road waiting for triple A to find me a new company for a truck. Sebastopol tow is going to remember this one.

Christina was incredible. I found myself in a complicated situation with what felt like impossible demands, but she handled everything with patience, professionalism, and a genuine smile. She went above and beyond to help, showing a level of dedication that’s rare these days. Although the issue turned out to be too complex to fully resolve, Christina offered a smart and practical alternative—one that, in hindsight, was exactly what I should’ve done from the start. Her expertise and approach made all the difference. What really stood out was her responsiveness. While AAA quoted an hour wait, Christina arrived in under 30 minutes—during rush hour traffic—just to ensure I was taken care of. That kind of commitment is hard to come by. This experience felt like a throwback to a time when customer service truly mattered. Christina clearly takes pride in her work, and it shows. I wouldn’t hesitate to recommend her or work with her again. Combined with the friendly vibe of Sebastopol, it turned what could’ve been a frustrating day into a truly positive one.