What clients say about GOLDEN GEAR AUTOMOTIVE in Sebastopol (CA)
High pricing but very well done diagnostics of a more complex issue with a lot of error codes pertaining to the engine. Very good communication with the mechanic when asking for walkthrough on what was tested and not.
I did end up doing the repair myself though and discovered that all the things proposed/recommended as remedies were not needed (vehicle works perfectly after changing the 2 sensors recommended, no PCM module needed to be installed although that was a rather pricey job they were trying to sell in as needed as well).
I’ve had good
experience here in the past but it feels like prices are too high now. I had two
door handle mechanisms replaced on my old
tacoma truck and it was $1,441. I am going to likely go somewhere else for future service.
Great service...My truck needed repair when I was in the area on a camping trip and they were able to see it and fix it the next day. Thanks to all the staff for the prompt and excellent service.
They were friendly, great communication, very clear and detailed work done and work needed explained in writing. Very helpful in determining a priority for all the work needed. They were fast and efficient and kept me informed. I plan to continue services on my Lexus with them.
The work seems good but overpriced. I came in for break and lamp check and found out I needed brakes. Break and lamp check was over $400! I blame this partly on the state but really, $450?Brakes/pads for around $700. I'm sure the work is good, I will give it that. But my regular mechanic who is excellent would of charged about 450 to 500 dollars. I had no choice because if I were to take it to my mechanic I would have to come back and pay again for half of another brake and lounge check.
Awesome lady up on the front desk, had a question and answered everything I needed to know! Very good customer service, even tho I’m out of state I recommend these guys!
Golden Gear was prompt, knowledgeable, and professional. They inspected my car for damage from rats, found the issues, offered solutions, and got it all done. They also noticed one of my brake lights needed replacement and did that as well. I'm quiet happy with their work and will go back.
I'm really impressed by the service I received at Golden Gear Automotive, Dilan, Leyla and Alex are the best, always polite and helpful. My car was fix in very short order, Alex even replaced a new part that I brought to him. I'm staying at Golden Gear Automotive for all my car needs. New forever customer.
I'm very disappointed with their service and customer support. And they are very expensive. I had a tune up done for my older truck. Cost over $300. Less than 150 miles later, it failed a smog test with a rough idle. I asked if they would cover the issue or give me credit since they had just tuned it up.and they said No. They would charge for it like it was new work.
I brought my 2013 Camry in fr the 200K service. The guys at GG checked everything, changed all the fluids and rotated the tires. I like that they give you a report so you know how everything is. Very nice people, very professional, and efficient. They are my go-to team for all things car related.
Super honest business with integrity. Vehicle failed smog at another establishment. Brought the vehicle to Golden Gear for emissions repair, they did a quick diagnostic and the car was able to pass emissions. Look em up, be glad you did.
So glad to have an opportunity to give a shout out to this amazing business. I highly recommend Golden Gear Automotive for their expertise and honest business practices. The first time we took our Hyundai Ioniq in because we were getting warning messages about the battery. GGA did in depth diagnostics and told us the hybrid battery (after 80,000 miles) was failing and needed to be replaced. They investigated and discovered the problem was still covered under Hyundai's amazing 100,000 mile warranty and suggested we take it to the dealership to be repaired under the warranty! And....they did not charge us for the diagnostics!! Wow! Integrity! Recently we took our car into GGA for some preventative maintenance and received excellent, very timely and well priced service. It's great to have a local place we trust for high quality service.
Friendly, prompt service, had an available appointment slot the next day, didn't try to upsell me, smogged my car in thirty minutes. I am quite pleased.
I payed 200 dollars for a diagnosis, just to learn that the ignition coils they supposedly tested were broken. I believe if they actually took apart the coils, they would’ve told me that they were broken, so they most likely just used an OBD scanner to diagnose my vehicle and called it a day. They were also wanting to charge 1500 for new spark plugs and ignition coils, which seems very high. I don’t appreciate dishonest work, so I have to give a single star
Stopped by, made an appointment for the next day to get my vehicle smog checked. Dropped it rhe next day and was out of there in under an hour. Passed the test, paid my bill, and on I went. Easy peasy.
Excellent experience with Golden Gear. The problem with my Toyota Tacoma was quickly diagnosed and repaired. The price was fair and the turnaround time was quick. The office communicated with me very well regarding the status of the repair and when it was ready to pick up. I have used Golden Gear before and they never disappoint. Highly recommended!
I called in to make an appointment and was put on hold for some time, just for them to get back on the phone and suddenly the call was ended… I figured they were busy and waited a little bit then I called once more for them to hurry and try to schedule me in and get off the phone. I had a few questions regarding what a safety inspection consists of and what is needed prior to my appointment? The man didn’t answer directly and said a tech could answer all of my questions before my appointment. The call at that point was then over. I also received a confirmation/ reminder text and on the text it does state that if you have any questions you can reply and they would answer, guess what I got no response when I responded to the confirmation text. The day of my appointment I show up and had to leave my car with them, and couldn’t really get some one’s time to get my questions answered, at this point I figured maybe I have nothing to worry about. Well when I picked my car up. My so called safety inspection was $378 and some change. They told me I failed because my LED blinkers blink too fast, my passenger side windshield wiper fluid was not coming out when they turned on the pump, also because my tire pressure monitor light on the dash was on, and a check engine like was, and my seatbelt chime doesn’t work. If I would have gotten my direct questions answered to begin with then I wouldn’t have bother bringing my car to them.
Golden Gear is the place I like and trust. I was easily able to call for an appointment. Appointment day I arrived a few minutes early and was greeted with a friendly smile. They got my car right in, and about 20 minutes later I was all set. Very able and friendly service. Next time I need smog this is where I’ll go!
I took my daughter’s Honda civic here for a regular service and to get the AC fixed. They discovered that the AC was under a recall and recommended I go to the dealer to see if they would fix it for free. Golden Gear did the service and the next day the dealer did fix the AC for free! I want to thank GG for their honesty and saving me hundreds of dollars on the AC repair.
Excellent prices and care. I brought my truck in for a tire rotation and they found a nail in one of my tires and they got it fixed quickly so that I could complete a road trip to Idaho on time. Definitely will be back
My car was making weird noises, so I took it to Golden Gear. It was my first time there, and I was very happy with their service. They took my car right in, found the problem and another that I was concerned about and had it fixed in no time. Everyone there was very kind and helpful.
I stopped in to Golden gear to schedule a smog inspection appointment. I talked with Jim in the office and he was able to squeeze me in right then. I went for a walk around Ives Park and up to the library… As I was walking back, Jim called and said my car was ready and had passed the test. I was very grateful for the swift and friendly service.
Thank you.
They have been excellent with troubleshooting, my car runs better now than when I bought it new. They have always been trustworthy and gone above and beyond to address problems with the car. They've also done their best to have a car available for me to use when I've had to leave it at the garage for a few days.
Based on my experience, I highly recommend them.
I had a really great experience here! Chip was really respectful and communicated very clearly. Golden Gear was able to get me in very quickly after my car unexpectedly broke down and wouldn’t start and they had me up and running in no time. They were very considerate of keeping the costs down for me as much as possible. They kept me consistently updated with the diagnostics and condition of my vehicle and the work was well done!
Website
