O'Reilly Auto Parts in
Rohnert Park (CA)

Huge shout out to Chris and Wyatt the tge Rohnert Park O'Reilly's. I needed an obscure fitting for a Chevy transmission. I had an example and Chris took the time to find the part and get it sent to the store for delivery that afternoon. Wyatt pulled the part, ordered up the 2nd one I needed, and had me back on the road in no time. Huge thanks for your help, gentlemen!

It's an auto parts store, but I've had good experiences at this location. Friendly & helpful.

Last weekend, my wife and I were having issues with our car. We managed to get our car to this location, and David tested our battery/alternator, and diagnosed a bad alternator. He gave us confidence that we could probably replace it ourselves, and sure enough, we did it! Unfortunately, we were too happy to get back on the road and should have probably had someone test our battery again, but we left and that pooped out on us, next. Well, the next day we came back, and Wyatt (and David, again!) came out and helped us fix us a loose terminal, and once again we were on the road. We were visiting from out of town for our anniversary, and dealing with a car that didnt want to run was incredibly disheartening and stressful. But David and Wyatt both had such a great attitude and went above and beyond in trying to help us out. They lightened our emotional load by being so friendly and so, so helpful. All the thanks in the world to them! Give those guys a raise or something, because my wife and I will probably only ever go to O'Reilly because of them!

Went in to buy a new headlight and David changed it on the spot for me, no extra charge! Was not expecting it, super nice surprise, will definitely go back!

The people at the O’Reilly’s are super helpful and kind. They offered me many different selections of window wipers and explained everything really well! Big shout out to Eric who helped me put them on in the pouring rain because I didn’t how too #Ericisthebest

Trent was very rude and angry. He was mad that he was being bothered by someone who paid for their items. We will never return to this store again! Lost business because of Trent's lack of customer service skills.

My SIL is a college student away from family and she had car trouble. She needed a new battery and purchased one at auto zone unfortunately they did not help her to put the battery in so she drove to oriellys hoping they could assist her. Manager Michelle and worker shawn at the oriellys in rohnert park were quick to assist with installing the battery for her, even though it was purchased from a competitor. This act of kindness truly speaks volumes about the store and the oriellys company. Thank you again manager michelle and shawn!!

Two guys working there sitting on the counter with no customers inside. Wouldn’t run a code check on a vehicle because 1: it’s raining, and 2: there’s no one available to help with that right now. While both are sitting on the counter doing nothing. Try Autozone nearby instead.

Left my headlights on & my battery needed a jump. The customer service was great, they brought out a jumper box & jumped my battery. Very grateful for the help. All of the other times that I have been to this location, the employees have been very helpful & friendly.

They always have engine oil to sell you but seems more times than not the oil recycling container is full. It’s Saturday morning when people who change their own are going to need it and it’s FULL. I try to bring my business here but seems Autozone is a better choice and close by.

I usually call ahead to make sure they have what parts I need, and usually they always do. The clerks are always helpful, and I'm usually in and out pretty quick.

Gone to several places, to replace wipers, it was last Wednesday, was my last try. So, I saw a smiling face that was kind and helpful, so thank you Charles. and very respectful

Had a confirmed appointment for 9:30am on 11/29 Showed up to be told it was for next day. Showed up 11/30 at 9:30. The mechanic broke two wheel studs. I had to call and find replacements. Then had to stand in line to tell James at the counter where to get them and make sure he ordered them studs showed up at 1and Im still here at 2:00 while the “professional “ tries to figure out how to install them. Cancelled the work that they were supposed to do initially. Will take my car somewhere else. #nightmare.

BEWARE! THIS PLACE WILL RIP YOU OFF! Had my mom bring in a battery for me while I was at work. He was super short with her...She Was told it Was dead... without being told any other information...Because of this I didn't believe him. Took it to AutoZone after I got off work... and what do you know... it's completely fine... Apparently it's a common practice at O'Reilly's to Lie to their customers about their battery status So they can offer to "take it off you're hands" and turn around and sell it as a used battery.. Don't know if they pull this with everybody or just women because they think they don't know any better. Don't waste your time here, go to AutoZone, they don't try to rip off their customers!

I was pleasantly surprised to get the most professional help at this store after my car overheated. Nick was polite and a fountain of information. I'd definitely return to this store if I'm back in the area.

Went here to get new windshield wipers love O'Reilly's they stand behind all their products. If you purchase windshield wipers there they will also install them free of charge how many parts stores do that. Always good people they take the time to make sure that everything you need is Right.

The store was ok. Nothing to write home about. The people were nice, but looked bored. Diana,( ?, ), was on the ball and very energetic. She told me what battery I needed and was into helping customers. The others, ehh. They were not really into being there, but were nice. Covid has effected all of us. I would suggest,. Please wear masks.

So impressed with the care and consideration given to customers! Thank you Diane for spending the time to help me figure out that I needed different sized windshield wipers for my van windshield, so that I could get better coverage on the driver’s side 👍🏽 - yay!

If you want customer service, don’t bother going to this store. Scott is the text book example of poor customer service. He found time to slip out and take a few puffs on his cigarette, while I’ll wait. However, he did not have time to assist me with installing my low-beam light. It’s incredibly hard to find good customer service. Next time I’ll purchase online. Dear Owner, you can do better than Scott as your Representative.

I was helped by Eddie. I stopped into the Rohnert Park store needing oil but they didn't have what I needed so i called the Santa Rosa Avenue store and Eddie answered the phone. I asked if they had my oil, lucas zinc and seafoam and he said yes. I confirmed that they had 4 of the 5 gallon units and I was on my way. When I arrived Eddie had pulled my entire order from the call and was waiting for me. He then packed the entire order to my car. Thank you Eddie for your excellent customer service.

Counter service is great. They have helped me with many automotive needs. Brake fluid, wiper blades, towels, window washer fluid, hand cleaner, new battery, etc.. You can pay with credit, debit or cash. They are located in Raley's Shopping Center, Rohnert Park.

As always a great experience. Usually have whatever odds and ends I need. When/if they don't it's super easy to get it from another store delivered to that one. The people who work there are practical and down to earth and dont hustle you into unnecessary stuff like other places in town.

I needed to get oil for my car before going on a long drive. They helped me figure out what kind I needed as well as showed me different brands and price range. They even showed help me check my oil as well as add some to my car. Wonderful customer service.

I called in advance for them to have the correct battery for my car before I arrived. The staff was very friendly and helpful. I was able to have one of their staff members, Bryan, change out the battery. He was friendly and did a great job.

It's close, friendly, and they genuinely try to help. If they don't know the answer or don't carry the item they direct you to who does. I used to manage for their rival, Grand Auto and because we sold tires and had a real shop, I felt that O'Reilly was somehow inferior. They have either gotten to be much more professional, or I was wrong in the 1st place.

I have been going to O'Reilly's for a very long time. The staff is always very knowledgeable and friendly The store manager, Diana runs an excellent operation. The other associates Alex and Bryan and John have always been super helpful whether I ended up buying or not. This is a small store but it's big on customer service. I recommend anyone that needs parts or anything to do with autos or trucks to visit this store.

I was goofing around and passing time to avoid traffic. I'm driving a much older car now, and my battery died from leaving the lights on and charging my cell. I walked into O'Reilly to inquire about an inexpensive battery charger, and I immediately received assistance. I believe his name was Greg (white, 20s, low cut hair, cute) he recharged my battery less than 5 minutes from entering the store. Great customer service and very welcoming.