What clients say about NAPA Auto Parts - Poway in Poway (CA)
From one girl to another, Rebecca was so rad, crazy helpful, and knew her stuff! She saved me so much money! I was having distributor issues on my Chevy and instead of trying to replace all the parts individually, she was able to get me a whole new distributor at 1/3 the cost and her suggestions worked like a charm. I am honestly so grateful I found a local auto parts place that knows what they're talking about and isn't trying to rip you off! Please consider giving Rebecca a raise, no joke, she deserves it!!
The staff are so helpful and are great problem solvers.They ave helped me out so much this week! From finding parts that appeared to be unavailable in this hemisphere, to working around the robot error messages I kept getting online, they figured out how to get me what I needed. The lovely manager who took my order last weekend, and Rebecca and Will who sorted me out right before closing time, and all the patient phone answer-ers are all great!
Rebecca Rocks!!! I came in on a very rainy day Oct 14th with shreaded windshield wipers. Rebecca happily looked up the size for my car and gave me many choices. After selecting the ones suitable, she then offered to put them on for me with a smile on her face, no lie, in the rain. Never complained once. If that isn't the BEST customer service, I don't know what is. She is a Star and most certainly should be rewarded. While I was getting the best service, my friend unfortunetly was getting the worst by Shoney. For the same item. Shoney did not give her any choices and ended up selling my friend 2 passenger side wipers. Obviously Shoney could care less and it showed. We found out that Shoney had given a 2 week notice. Good thing. They are better off without that one. Thank you again Rebecca for your outstanding performance. I very much appreciated it.
Wonderful customer service from Rebecca! She was very knowledgeable and went above and beyond to help me. I appreciate Rebecca’s time and hard work to ensure I was a happy customer. Thanks, Rebecca!!!
Thanks Rebecca for holding the door open just a little past closing to help me out. She helped find what I needed …that was not available anywhere else in town. Awesome customer service!
Great service! I was desperate to get a battery for my car fob. I had never changed it and had no idea how to even start. Rebecca attended to me and guided me on how to replace it. Thanks to Rebecca I now know how to take care of it. It was great meeting you, Rebecca! FIVE STARTS all the way.
Rebecca is awesome, she's knowledgeable and friendly. She's always doing that little bit extra to find the parts I need, especially ones that are hard and long descriptions in tight and slippery search parameters
Rebecca was awesome! She removed (and put back) my battery to reach a burned out turn light bulb that I could have never have done. Thank you to Rebecca!
NAPA Auto Parts in Poway has all of the odd parts that their competitors dont have. They are a farther drive away from me but have exactly what I need and is a real treat to walk into a NAPA as they haven't gotten rid of all their older parts or tools. If I call ahead and ask for parts they have it ready for me at the counter without me asking them to do that! Another thing is that the NAPA in poway has a staff consisting of older more experienced people that know the store and parts better than other part stores and can better assist with my goals.
NAPA Poway did it again!
You want expert service and access to the best parts, go to NAPA Poway.
I know that Rebecca and Kacie will make sure I walk out with what I was looking for.
They have a great stock in the store, and they will search many sources to find it as well.
Good people and full service!
Very great experience with Napa in Poway a young lady named Rebecca is so awesome and very talented and has been so very helpful in my project she has gone out of her way to help me I really think she is your go two person for the best help you can find 😀
I was at the Poway location today and was helped by Rebecca who was over the top helpful and knowledgeable of what I was asking for and looking for and great quick service very professional and helpful and over the top service I will be back again just because of this experience!!! Thank you Napa and Rebecca awesome job!!!!
Rebecca was a God send!!! She helped us with our car and stayed with us determined to help us make sure we got our part installed. She was super helpful and super Knowledgeable. Definitely went above and beyond. We will be returning !!!!
Rebecca at NAPA was amazing. I walked in with a burnt out brake light and no clue how to change it. She easily and graciously came out and replaced it for me. Awesome customer service!!
Accidentally left a one star review and I completely apologize for that. I meant to leave a five star review because the customer service is excellent and the manager is a woman and more knowledgeable than either of the men that attempted to help me and I’m a total gear head too so it’s refreshing to encounter other capable women. Fantastic store and very clean and organized. Will be back in the future!
I went to buy wiper blades today and Rebecca was very helpful! She installed them for me and it only took her a few minutes! She was very friendly and very through!
Needed a new battery, had the old one with me, transaction was fast and easy. Probably one of the quickest errands I ran today. Plus the guys were friendly and helpful! Definitely will continue to be a customer!
Prices are outrageous and they don’t carry basic parts. Shop around and you’ll see things cost nearly 2X here. A gal of Rotella T6 for $41.50! Why? $23.50 down the road people. Don’t carry ANY crush washers. Such a common item. Oh well, down the road has a wall full of them.
Stopped in to pick up a couple of cabin air filters. Was helped by a nice, knowledgeable associate who promptly retrieved the filters and got me out of the store very efficiently. It was my first time in a Napa store and I was impressed.
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