Fix Auto Poway in
Poway (CA)

Everyone at Fix is top notch! The front desk, to Alberto my service rep, to management. Everybody! Very friendly. Great communicators! Kept me up to speed on everything that was happening with my truck. I had extensive body work done to one side of the truck and it looks great! Brand new! My thanks to everyone at Fix!

Impeccable communication and service! Had an incredible experience with Fix Auto, definitely recommended if you need quality work and value customer service!

Very happy with my overall experience from the first consultation through the communication until the car was done and the quality of the work. Highly recommend recommended.

They made my dented car look new again. Jeff was very thorough in communication regarding the status of my car repair. The shop is well run and the employees seem to be very proud of their impressive garage and team.

Love Mark, Buddy and the team. Communication was excellent. My wife’s car look brand new! I highly recommend Fix!!

Marc and his team were extremely friendly and helpful. They were able to schedule me on short notice AND got my car back to me in 1 day which I am grateful for. Can’t recommend this place enough.

Had a great experience with Fix Auto! Their work was excellent and completed it way sooner than I expected. They even gave my car a mini-detail inside and out. They will be my go-to shop for any future auto body needs.

Staff are very friendly. Mike Russo and Vicky are very helpful. Unfortunately, my 2016 Scion im was deemed totaled. I would recommend Fix Auto Poway to family and friends

The service at fix auto was amazing! They made it so convenient for me. They picked my car up and when it was done, dropped my car off to me and even took my rental back in. They communicated throughout the entire process and the prices were very reasonable. Everyone who I spoke with was friendly and helpful. I will take my car back in the event I ever need repairs in the future!

Insurance paid. Great friendly caring group of people. Nice building. Got my car fixed. Had a small problem brought it back was fixed. Highly recommended thank you..

Marc and the team at FixAuto Poway are on a different level than most body shops. The facility, the technology and equipment they have, and customer service are absolutely on the ELITE level. Anyone with a high end vehicle can be guaranteed great service from this facility.

They did a great job fixing my truck. I was side swiped. They repaired the driver door and repaired the crew cab door. Paint job looked great, color matched perfectly. Truck perfectly clean upon pickup. Vicki and Buddy were amazing.

I had an outstanding experience with this autobody shop after my car was damaged in a collision with a deer. The team went above and beyond—when I got my car back, it looked like new! The exterior repair was flawless, and to my surprise, they even cleaned the interior, which was a fantastic touch. Their communication throughout the entire process was excellent; I was kept informed every step of the way. The level of care and attention to detail was truly impressive. Highly recommend this shop for anyone needing top-quality repairs and exceptional customer service!

It was good experience working with Fix Auto and Mike Russo.From handing over my car to taking delivery, I was kept informed about the next step during repair process. My car delivered on tentative date they promised and took extra care to clean both interior and exterior. Car repair is absolutely precise with great quality. Happy with their 5 star service would recommend them to anyone looking for reliable and professional auto body shop.

The entire staff is amazing! Best customer service ever. My car looks great and everything was fixed quickly.

Mike Russo and his team did an excellent job repairing my car after it got hit. Mike was easy to work with and a great communicator. Happy with the lifetime warranty too. My car looks new!

Jeff was knowledgeable and kept me informed on the status of the repair. The quality of the work is exceptional Vicky at the front desk is a pleasure to work with

Fix Auto and their team did a wonderful job taking care of my car. They were professional and caring, always looking out for my best interest. I would highly recommend them to anyone looking to get their car fixed. They are the last independent shop of their kind in San Diego and the owner has an amazing heart. Everyone who works at Fix is so generous, thank you for setting the bar for what a “body shop” could be.

This place is Amazing!! Very professional! Mike Russo was so informative with the process of having my car repaired. If you need your car repaired this should be the only place you take your car to!! Keep up the great work!

They’ve done a great job fixing my truck. I was side swiped. They fixed the front and rear quarter panels. They replaced the driver door and repaired the crew cab door. Paint job looked great. Awesome color match. Truck perfectly clean upon pickup.

Bryant and Vicki did an amazing job keeping me informed on a very difficult repair with a lengthy process. They received some parts from the manufacturer that weren't up to par. So their quality control is spot on too.

Mr. Wells, and the Fix Auto team are the best! We are a delivery service partner for Amazon and safety is our priority! Fix Auto keeps us safe! We currently have had 3 EDV 700 Rivian sidesteps damaged! The quality of service has been amazing. The side steps are used frequently throughout our day, and needed some love. Fix Auto replaced the steps, and reinforcement brackets for more safety👀 A small detail bracket that could save a work related injury! We appreciate the quality service and attention to details! We also appreciate the consistent communication and walkthrough! They have answered every email, phone call, and visit with a solution! To top it off they cleaned all the Electric Vans before returning! Absolutely superb work here! Thank you and we appreciate you all!

What a wonderful job Fix Auto Poway did on getting my Lexus back to its original state after a small accident. Very satisfied customer here.

Fix Auto did body work, repair and paint on my Volvo after a hit and run. Eddie had amazing communication and called me regularly with updates. They worked great with AAA. And the car looks just like new with perfectly blended paint, color sanding and replacement parts. Hopefully I won’t need them, but I would return to Fix Auto in the future and recommend them!

I was directed to Fix Auto by the insurance company I was working with. So I went to Google to look at their reviews and was happy to see so many positive reviews for this company. I was so happy with how this entire transaction turned out. From getting an estimate, to dropping off my car, having a rental car company pick me up from Fix Auto, to returning back to Fix Auto to pick up my car and leave my rental. The entire process was so easy and it exceeded my expectations. Fix Auto communicated with me throughout the entire process and communicated to the insurance company directly. The entire process was seamless and I was able to get my car back sooner than expected. If you need automotive collision repair, I would highly recommend this business.

Sadly I’ve been to Fix It Auto in Poway 3 times this year with each of our vehicles. They are friendly and quick. They give you a visual estimate on the spot. You can choose to go through insurance or Out of pocket. Once you decide to go through them, documents will be drafted and they will give you an initial call to authorize work. After that, there’s really no communication unless something went wrong. The last time we were there was for a rear bumper repair. We went through insurance and they finished in 8 days over a holiday weekend. Thank goodness our parts were not on back order and I didn’t have to be in a rental long. Great quality work, fast and excellent customer service. Before that, I received a quote and settled privately with the other driver. Before that was through insurance. We were satisfied each time. There’s a 3% fee if you pay with credit card. Cash or ATM preferred.

I recently took my car to Fix Auto for what should have been a straightforward repair - a small dent. Unfortunately, my experience with them does not match any of the other positive reviews. It makes me wonder if they are removing negative reviews. Upon picking up my car, I immediately noticed several issues. The paint near the repaired area was chipped, and the color didn't match the rest of the vehicle. It was as if they have never painted anything before, nor have a competent quality control checker. Moreover, they neglected to properly secure some trim pieces, which were left loose. I contacted the shop about these problems and was told that they would be fixed under warranty. However, even after the warranty claim repairs, the results were far from satisfactory. The chipped paint was still evident, and the trim pieces remained unfixed. I was also left with white paint overspray on black plastic trim (the same trim they left untouched). To add, I was promised a quick turnaround and to be contacted with updates- neither happened. I had to call every day to get an update and only once did I get a callback, which wasn’t from my estimator Rick. The only person who maintained any communications and seemed to care at all was Vicki at the front desk. I am extremely disappointed with the quality of service I received from FixAuto. What should have been a simple repair turned into a series of frustrating issues. I expected them to stand by their work and ensure that my car was returned in its original, pre-damage condition. Unfortunately, that did not happen. Had I known I would’ve been left with arguably more damage than before the work was done, I would’ve chosen not fixing it at all over going here. Like mentioned before it was a small dent, not even over 6 inches. I would strongly caution anyone considering using this shop for auto body repairs. Along with this review, I will be contacting the corporate office, my insurance company, and business bureau to share my experience.