I feel like every time I come here I can never get help. This time I made a call asking if they have a part in stock, the employee said their was multiple in stock so I told them I was gonna come later to pick up, turns out not only they didnt have it in stock, they told me a different price. Really unprofessional.
“Gabriel provided outstanding service. It was late at night and my headlights were out, but he still helped me replace them even while the store was dealing with electrical issues. I truly appreciate his professionalism, kindness, and dedication.”
One of the reasons I keep coming back to OReilly's is the customer service. A past service I appreciated very much was the assist in recharging of Air conditoner while I waited. OReilly's of Poway no longer performs this service.
I came in here to get a battery for my 1959 Chevy Impala. I wasn’t really sure the size of the other battery. Darian was so nice in looking everything up and telling me that if I take the other battery out and it looks smaller, bring them back, and he will get me the right one. I so appreciated his help and his kindness
I walk in cuz I was having some electrical problems that I thought might have been the battery. They tested my battery for free, and agreed it was bad battery. They had some good choices in stock, installed it for free, and gave me a discount because they took my old core. Yay!
I stop O'Reilly in need of help with my cat battery. Jerico went above and beyond to help me and explained in detailed what I needed. He included prices. Not only did he assist me, but he also helped a much elderly man , workers like this should be recognized and appreciated. Thank you Jerico.
Tommy and the manager at this location took such fantastic care of my car check and informing us of what is best, what we need, even helping me find Evans Tire and Auto service to replace the issue. They are in Poway and fantastic as well!! I highly recommend having all your needs taken care of at O'Reilly Auto Parts in Poway!!! Thank you guys!!
Absolutely amazing service! They know what they're talking about and they're honest with prices. They'll tell you if itales sense for parts to cost asuch as they are or if a cheaper option is totally fine for your needs. They will also change out some parts for you. They've changed my wipers for me twice and my key fob battery at no extra charge. Really down to earth and knowledgeable staff there. I believe the guy that helped me was named Darian. Sorry if that's wrong. There was another older gentlemen that helped me before. Both were amazing, friendly, and got the job done with a solid knowledge base.
Saturday evening we noticed one of our headlights was out. Well, Sunday morning we checked and the other one was out. Since all repair shops we closed until Monday and we needed our vehicle Sunday night, we went to O'Reilly Auto Parts in Poway. The gentleman was very helpful by installing the new bulbs for free. He was a lifesaver. I highly recommend O'Reilly Auto Parts.
AJ is absolutely awesome!!!!!!
AJ is a top parts professional. His listening skills are perfect and with his high IQ he gets it right every time! He made my experience exceptional! AJ reflects notably upon O’Reilly’s!!!!!
Thanks!!!!!
VRS “JJ” (GySgt USMC Ret.)
I recently went in for a brake job and had to return the old pads. (They were still under warranty). My man Tyler was so helpful and quick. I was able to return the old pads and get the new ones all in about 5 minutes. Like I said quick. Also, Tyler did it all in one transaction. Which is nice because it saves me from all the receipts. It felt like Tyler was excited and eager to help me. Almost as if I had know him for years and he was just helping out one of the bros. If I had to nominate someone for employee of the month, without hesitation I would pick Tyler. If you are reading this, thanks Tyler.
staff went above and beyond to help me with antique auto parts for restoration of my 1950 mercury. Helpful and friendly. I bought them donuts in appreciation
Store manager, Jasmin, was most helpful when I showed up needing both a brake and front head light. She quickly gathered the right parts and offered to install both of them for me (at no charge!).
Called to ask some questions about what filter and oil options there are for my car but mostly to ask about what filter I would need to buy for my cars oil change. I am new to owning a car and keeping up with the maintenance of owning a car is new to me and would like to take good care of my car. When I called to ask for some help I was trying to write down a couple of the mentioned names for the oil and filter options. She mentioned there were at least 10 different oil brands so I said to myself okay I don’t need to write all of them down as long as I write down maybe 1 or 2 names down and the same for the filter options to my car. I just need to know what kind of oil (synthetic or not) and which car filter I should be reaching for when I go in store. The women who answered the phone had “scoffed” at me as if I was an inconvenience to her and did not seem to like that I was trying to ask for some suggestions from her. I asked if she could repeat the name of a brand she had mentioned because I was trying to write it down, she laughed and said at the end “that’s what I just said to you”. She was not nice and made me not want to call or go in there to ask for help again. I’m sure that was exactly what she was going for and well she did a good job at making sure that I don’t think of going back to this O’Rilley. I ended the call after her clearly not wanting to help by saying “thank you and I appreciate your time”.
I am so glad i went to this store after visiting auto zone and being sold the wrong part twice. The manager Tyler was super helpful and even offered to help me install my wiper blade. I am grateful for the service.
I am absolutely blown away by Corey and Tyler. I came in looking for a diagnostic tool but I was sort of embarrassed to ask for help and they asked if I needed help finding something, helped me pick one out. Then, I came back in and asked a question about the repair and they were so helpful. I did not expect this sort of service.
I come here for most of my auto parts needs. They have good in-stock selection of parts, bits, and pieces. Staff is nice and attentive. Parking isn’t bad but be careful with cars rushing into the parking lot from Poway Rd.
Jasmin was very thorough and efficient installing our new battery for FREE. She plugged a memory devise in so our radio stations wouldn’t have to be reinstalled.
Automatically checking the starter and alternator was an extra perk. Thank you for such gracious service. The Merrills
Very happy with the service that was given to me today by an employee named Hayden. He was a lot of help, had no problem in assisting me with parts in my car that were loose. I will 100% be coming back, because his customer service was through the roof ! 👍🏽
Poway has three auto parts stores. This is one of them. I prefer it, mostly because they have always hired good people and have what I need and have it accessible for examining without a lot of extra junk taking up floor space. Best selection of waxes and DIY solutions.
The Customer Service Rep. Hayden was awesome. He offered to install the Engine Air Filter, which I had him do. He noticed the screws missing from the cover and offered to look in his box of misc. screws to see if he had one that would work. He found the two screws I needed. Thanks again Hayden!
The customer service here is amazing. I needed to add oil to my car, but with a sprained wrist, I was having a hard time using just my left hand. Dana went above and beyond to help me and was super friendly. I definitely recommend this place!
Great service! I went today to buy a battery and when I told the cashier that I was going to take my car across the street to Evan's to have the battery installed, he said they might charge me. He ended up installing the battery at no charge!
The gentleman who was working here was so sweet, made sure I had the proper parts for my car and didn't giggle when I also bought the chilton book. Yes I know YouTube tutorials for everything are online but he seemed to appreciate how old school I was. He tried to give me every possible discount despite me not qualifying and let me put the parts on my mothers "frequent buyer" thing (as they are for her car) he was so sweet and made such lovely conversation that I'll probably buy all my car repair things from him!
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