Horrible customer service. Went there last week finally getting around to the review part didn't work and they're not the best with wanting to refund you or help you out. Wouldn't recommend.
Called to confirm if they had a part I found listed in Car-part.com for my Honda, they confirmed it was in stock and ready to go, they held it for me and picked it up in one hour. Installed on my Honda and my dash lights are gone from Camera/Radar issues. Thank you All Auto Parts.
Very rude and mean company doing unethical business practices to lure you in with one price them raise the price higher when driving far to pick up. AVOID
Had a bad experience with the customer service, called to order an engine for which I was given one price for shipping on Monday, today when I called to place the order I price doubled and when I asked what changed I was told to buy it from somewhere else. Reps name is Mark. Avoid him and ask for someone who knows how to be respectful to customers.
Horrible company to deal with. Ordered an engine and was told 5-7 days to get the engine. 2 weeks later still don't have it. 3 weeks later I cancelled the order and asked for a refund and now I'm finding myself calling 2-3 times a day to get a credit and still no luck. I've never received my product I ordered and now I can't even get my money back that I paid for it with... The offer every excuse under the sun as to why it's delayed. Emails are responded saying someone will call you shortly but calls don't happen. It's me doing all the calling and no resolution.
There's a few key things that'll prompt me to leave a positive review. 1) Polite and welcoming service. You know greetings, manners, etc.
2) Easy process or enjoyable experience.
3) Exceeding expectations
I experienced all the above with Eric and All auto parts. Purchased a 2016 motor with low miles at a great price and got free delivery to the shop. Lets go!! Keep up the good work Eric!
I wouldn’t even give this business one star. The dude Romero is so full of himself and super aggressive. Dragged me all the way out and didn’t budge on the price. What a waste of time this guy is. Stay away from this place since their parts are way overpriced.
Apparently ED the owner runs the eBay store, but through his proxy stick man Jose. Now if you decide you want a part from this place just shove a garden utensil in any random place in your body instead, it will be easier to deal with than any civility or business acumen whatsoever from these people. Literally don’t bother calling or messaging them. Everyone there complained about how their eBay was such a hassle for them and they didn’t really want to accept offers at all but ED the wizard just wants to play around from home on the eBay site and doesn’t really let his guys in person sell anything. This per the guys at the store. It’s a great business model to not care about your customers at all.
I called yesterday and asked for a Transmission for a 2013 Buick Verano . They responded “ 2013 Buick Verano “ I said “yes” OK we have established that we are talking about a 2013 Buick Verano transmission correct ? Ok. I get to the place mind you I drive all the way from San Diego . I get there . Tell them I am there to pick up the transmission for the 2013 Buick Verano . They plop it into my car and off I am to San Diego . I get to my mechanic and he tells me “ dude this is a transmission for a Buick Regal” arggg . Well let’s give them a call. When I speak to the gentleman who sold me the transmission for a 2013 Buick REGAL I ask him if I can return this transmission because it’s NOT what I asked for . I told him I asked for a transmission for a 2013 Buick VERANO. He tells me well my system says they are compatible . I told him that’s great that your system has that feature and that he has experience and knowledge in what is compatible but I did not ask for a compatible transmission nor was I ever told that it was a compatible transmission , I was told it was a transmission for a 2013 Buick Verano . I thought it was fair to get my money back and they get their transmission back . I was told a 35% restocking fee would be applied . So on top of my gas from San Diego to Fontana and back to San Diego I now have to pay for gas again from San Diego to Fontana and back to San Diego on top of a 35% restocking fee . The transmission was 350. I asked to speak with a supervisor and he says ( I am the supervisor ) I asked ok let me speak to the owner . On hold for a few seconds and he comes back with I can do half of the restocking fee . I hung up And will be looking for alter native forms of getting my money back .
They had the hybrid traction battery that I needed and it was not overpriced and the person that helped me let me test the individual cells before I payed for it.
Spoke with Jose.
Got the fog light I needed it.
Amazing service.
Very courteous.
Jose is amazing and very helpful.
These people definitely know everything about parts.
Brian was a nice guy and extremely knowledgeable I was looking for a computer module for my Lexus and they had the part in stock and it was practically brand-new cheaper than I was able to find online for other used prices. I called them looking for the part and showed up within an hour the part was in my hands paid for and I was on my way didn't take me very long to get the part very nice very knowledgeable with extremely recommend this place.
The lie to me on a hybrid battery ask them if they want the old one that has no when I went over there to buy the other one that says we need the old one
Spoke with Saul, trying to buy an engine for a c250 at asking price $2600 but would not provide the engine serial number until purchase is made. Lol. And supposedly is because the are very backed up. So basically he is saying to buy the engine and verify later or simply trust them. Maybe next time. ;)
When there they told me they didn't have the part I was looking for called them and found out they did have the part and it was $120 found out they are selling the same part online for $94 got there and they wanted to charge be $160 for the same part. Scamers!!
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