My car was taken in after an accident to this location. However, I’ve been trying to go to release my car to my insurance and they have made it impossible to do so. When I call ahead to let them know I’m going, they say they’re closed even though it’s within normal business hours. When I try to go earlier but call to make sure it’s open, no one answers. My insurance company has also been calling and no one answers at all. They close way earlier than normal business hours and the office is definitely not open 24 hours. Avoid this towing company if possible during any accident. Wait for AAA or another tow truck.
The worker who took in the car was extremely nice, though. This isn’t a reflection on him personally but the business itself. It’s frustrating when the business hours are limited and the lack of response most of the day.
I am completely satisfied with the service provided by this company. From the moment the owner of the company arrived at the crash scene I was impressed with his professionalism.
Awesome service! The owner was reliable, prompt, accomodating and provided excellent communication. Highly knowledgeable and professional. I highly recommend Ventura's Towing & Transportation!
Outstanding customer service. I had to come by after hours due to my job and Jose went out of his way to stay late to accommodate schedule so i could sign the paperwork to release my car to my insurance and pick my belongings out of the vehicle. Definitely use them for your towing needs!
10/10 recommend. The owner himself came out at midnight to rescue my blown up car in the mountains, then my other car got a flat on the way down and he let me use his jack. Very energetic and very respectful. Calling next time I inevitably need a tow
The service was great they arrived within 30 minutes and their pricing was excellent I had called 10 other companies before them and they where all charging $350.00+ for a 2 1/2 mile tow venturas towing was less than half of the cost and the service was fast the driver was very nice . Thank you venturas towing
I highly recommend Ventura’s. They have such great service. And thank you to Jose for helping us out. They towed us from California to Arizona. NO HESITATION. If I can give more than 5 starts I completely would. 10/10
Quiero empezar agradeciendo a Ventura’s Towing por su servicio. Después de esperar 2 horas a otra compañía le llame a Ventura’s Towing y llegaron en 15 minutos. El muchacho era bien amable y transportó mi carro con mucho cuidado. Se los recomiendo al 100% gracias Venturas’s Towing!!
After witnessing my husband's accident, Jose from Ventura's Towing displayed exceptional care and kindness. His immediate priority was ensuring my husband's well-being and ability to respond. Once the first responders arrived, Jose extended his assistance by offering to tow the car, ensuring my husband was informed about the car's destination, and sharing his personal cell number for any questions or concerns.
Jose proved to be our guardian angel, being in the right place at the right time. He not only facilitated communication regarding the insurance adjusters' arrival but also smoothly transitioned the car to the insurance company's possession. Throughout this entire process, Jose treated our vehicle with utmost care and consistently inquired about my husband's well-being following the accident.
This personalized approach, coupled with his extensive knowledge and expertise, instilled in me the confidence that my car was in secure hands with Jose. I am confident that you will find him just as personable and capable as we have. We can't recommend Ventura's Towing & Transportation enough.
Ventura’s Towing was really fast and helpful. They came in under 15 minutes to get me home safely. I highly recommend them for all your towing services!!
I highly recommend Ventura’s towing. The driver was prompt, courteous, and extremely helpful. I was very happy with the exceptional service that I received.
i was in an accident, called my insurance for a tow, and ended up waiting 2 hours just for them to cancel my tow without informing us nor our insurance company. they cancelled because “i was rude and they didn’t want to work with me” when all that had been discussed is an eta because i never received that either. pretty sad when the highway patrol has to come twice to check up because they never showed.
AVOID AT ALL COSTS!! This company is an absolute joke. My sister got in an accident and they were assigned to come tow the vehicle by our roadside assistance. They were supposed to be there in 25 mins so after 40 mins of sitting on the side of the 91 had passed she called for an update and they said she was next after a tow they were completing. Fast forward to 2 hours later sitting on the side of the freeway, we call roadside again and ask them what is the deal. They proceed to tell us the company canceled without notifying them or us. If you get assigned to or are even considering this place, definitely do not rely on them for anything short of a giant headache and waste of time.
This company was assigned by my roadside assistant service. I contacted the tow driver as instructed by the roadside service for an ETA. The driver became irate when I questioned the ETA given by the service versus what he was saying. He then told me I could just cancel the call and go with a different company. I argued that t I didn't want to do that to avoid a longer delay for service since I was a female alone in a dark empty parking lot. I was not feeling safe. He became angry with me and HE canceled my call stating he doesn't want to deal with customers like me. I wouldn't recommend nor use this company in the future.
Worst people in the world, I waited twice for the towing and both times and they never showed. Then the coward lied to my insurance company saying that he did but was mistreated and decided to go. That's a big lie you never showed. DON'T use their services. You left a mother with her child waiting on the street for hours, horrible people.
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