Felix's Auto Service Inc in
Mountain View Acres (CA)

My experience with Felix is always good. Both Peter and Alex are very helpful. Their professionalism, knowledge is second to none. I respect and trust the work they do.

This guy ruined my corvette because he installed a faulty radiator which blew my motor shady shop stay away

Outstanding service! Felt like family. Learned a ton about my car. Well done gentlemen.

Bought a car based on their inspection report given by the seller. Even called them about it and they quoted me about 1200. But when I got there to do the repairs they were like it needs further inspection(charged me for it again)and then quoted me 3-4K. Went to another garrage told me the same repairs and got it done for 1800. I am not so sure how honest they are.

My co-worker raves about Felix's Auto Service and recommended them to me, so I decided to try them out. I had been going to the Honda dealership for years and knew I was paying more than I needed to. I needed a new battery and brakes and Justin explained everything to me in great detail. I let him know that I needed the car back as soon as possible, since I only have one car and they were able to get everything done by mid-afternoon. Peter was very friendly when I went to pick the car up and I am paying less than I did at the dealership. I'll definitely be going there for all of my auto needs in the future. It's also helpful that I can walk there from my house!

They are overpriced. The main reason I visited them was their discount for costco members. However, when I mentioned that I am a costco member they have added an extra charge to my bill (the diagnostic fee that they said they would waive if I go with their repair) and then gave me the costco discount. Basically I paid the full price which was definitely higher than what the brand dealership would charge. Would not recommend them and would not go back to them.

Brought the car in for service which prior visits had highlighted along with the Toyota suggested maintenance. They're careful to call out what must be fixed, what can be fixed later, and what's not worth fixing at all. Very reasonable prices, and all prices are discussed before committing to the work. Finally, they're very easy to contact, and they're quick to call back if busy.

Excellent service experience, great communication, I'm very happy with the service on my truck. Peter clearly explained the service issues his techs found and walked me through a prioritized approach to each.

Felix was a lifesaver, quickly resolving our complex loss of power and towing situation with our Tesla. We greatly appreciated his expertise and responsiveness, as well as his fair pricing.

This is my go-to mechanic shop. They do a fantastic job, after each service they give you a very detailed printout of the state of all the things they checked for which is very informative. I've known them for 9 years! They are not pushy, at various times they have advised me not to take immediate action on some non-urgent things. I mean advice like: your so-so-fluid is not in mint condition, but it can last you for x-months, so better change it then and don't spend on it now; other places jump on it immediately to make you pay more. They are on the Costco auto program, which is how I found them. Costco doesn't let just anybody join, it takes effort and delivering good quality job. Special shout-out to Justin and Peter! They rule.

I’ve gone to Felix’s on and off over the years. With my newly purchased Tacoma it is now the only place I will go as they do a thorough job and most of all explain in detail what they find and how important or not it is to fix and when. The dealerships are always trying to upsell me and usually cost more overall. I like the personal service that Felix’s provides.

I've been going to Felix's Auto Shop for over 20 years. Peter, who owns the shop, is amazing, The service is excellent, and his knowledge about all sorts of cars is incredible. Most of all, Peter is a trusted advisor regarding my car. I have recommended Felix's Auto Shop to at least 5 different friends and family over the years. And now his nephew Justin has been following in Peter's footsteps. Also an excellent addition to the business! I can't say enough great things about Peter and his Auto Service!

Amazing customer service and super responsive. I had a screw in my tire and they were able to take the car in and put a plug in very quickly. I’m grateful for Justin and Pete! Excellent place, will definitely go back.

I have nothing but good to say about my entire experience with Felix’s Auto Service, Inc. I dealt on the phone with Justin, who was always very cordial and kept me up-to-date with the progress they were making in replacing a stolen catalytic converter for my 2007 Honda Accord. I would highly recommend Felix’s for any auto repairs you may have. 👍🏻👍🏻

Good people, very high prices I’ve gone to this shop a few times now. Their go to thing is needing to run a diagnostic check. This usually costs $250. And it doesn’t include fixing your car issue. Just a short report on what they think the issue is. Once I had my headlight bulb go out, they wanted to run a diagnostic and charge me $250 instead of changing the $10 bulb. It’s worth doing some basic research on the part cost and labor cost to estimate the cost of your specific issue. I took my car to my regular mechanic for the same issue and I saved more than $1000!! My regular mechanic charged me a similar amount to what I frequently found on car mechanic forums, which was much less than Felix’s quote. If they are telling you that a $250 diagnostic check is needed, I would reconsider your options. Granted I don’t know what they are doing for their diagnostic check, but connecting the OBD2 car reader to the car and reading the error codes should not count as a $250 diagnostic. OBD2 car readers cost $25, 1/10 the price of their test. At the very least their diagnostic check should include a thorough checklist of what they’ll be reviewing, so that there is transparency with the customer.

Peter and Justin are professional, knowledgable, and expert. They gave my 16 year old car a thorough inspection and tune-up. They communicate clearly and work hard to obtain parts and address the issues associated with an aging, but well-loved vehicle. I'm so happy I found them!

Bad experience, must be cautious about unexpected charges. Cost estimate before the repair process usually means nothing here, they can always find to reason to ask for additional cost. The most funny part is that, it looks like they are recommending that you need to have this additional work and they are doing it for your safety, but the fact is that they leave you no choice but have to take it, if you want to retrieve your vehicle with full functionality. Not professional at all, will never be there ever. My previous experience with dealers is expensive but professional, so it’s my first time to go to somewhere for a cheaper solution. It turns out it costs me more, also a very bad experience. My recommendation is that, do not come or find somewhere you are more familiar, this place deserves no trust! If time goes back, I will definitely take my vehicle to the dealers and take their offer.

I first started coming here because of it's convenience to downtown Mt. View but I have been a loyal regular for over a decade because of their extensive knowledge, how thorough they are in diagnosis and repair, their transparency and clear explanations of every step of every repair, and their reliable quality and service. I trust Peter and his team, and cannot recommend Felix Auto enough!

What we appreciate about Felix's, and why we always come back, is that they keep the big picture in mind when diagnosing and advising us on repairs. This is super important for decision-making, particularly in our case with an aging car. At the same time, they also know EVERYTHING about the granular details, and they do their best to patiently explain it all to us. They're geniuses when it comes to the actual repair. Recently they noticed on a routine checkup that our radiator was failing, and they needed to replace it. Because our car is both old and atypical, the exact replacement part could not be sourced (and if anyone could source it, Felix could). Plan B was to modify the closest equivalent part to make it work. I wish that I knew enough about cars to adequately paraphrase what Peter told me they did, but it sounded like a really creative but also bulletproof solution. A separate problem we experienced is trouble shifting, and I was really impressed with Felix's systematic approach to accurately diagnosing the issue. They didn't just assume it was the clutch, they first ruled out other things like transmission issues. Clearly it would be best if every auto shop took the time to do this, but in our experience it's rare to find mechanics who are as thorough, and it's really critical to have all this data on the car's overall soundness when deciding how much to invest in repairs to keep an older vehicle on the road. This is why we are loyal customers and would strongly recommend anyone bring their car to Felix's.

Excellent service from beginning to end. Service advisor provided excellent service from the moment I called to schedule an appointment . Although no appointments were available upon requested, he followed up with me when a time became available. Upon arrival, he greeted me by my name. They provided shuttle service. Throughout the day, I received a detailed report of the inspection performed. It’s the their time I visit Felix Auto Service and they always deliver.

This was the second time to bring my vehicles here. The shop is on Evelyn close to the MTV Transit Center. This time it was to fix a scraping brake sound and fluid leak from my wife's 2017 Jeep Grand Cherokee. Peter called me after drop off to inform me that after their brake inspection and cleaning they couldn't find anything and the sound was gone, so he said they weren't going to do anything more. They did find a leaky plastic transmission pan assembly and they did a replacement. They also replaced the air filters which was recommended since the Jeep had 54K miles and an oil change. They did have to keep the Jeep overnight and Peter called me at about 4 PM the next day to let me know it was ready. I got a pick up from Justin, paid a fair price and drove my repaired Jeep home; a happy customer. Expert, professional service and a great value from a neighborhood shop. They offer a shuttle service for drop off and pick up. Peter and Justin are great guys. If your vehicle is out of warranty, bring it here for fixing, I have and will in the future, highly recommended.

This is THE spot for all your car repair needs. The technicians all super knowledgeable and honestly the customer service is fantastic. They drove me home and picked me back up after my car was ready. They even reset some tricky codes on my BMW for free, whereas all the big ticket service stores either tried charging $70 for, or told me I needed new parts. Highly recommend these guys!

Dropped my car off knowing it had a bunch of issues. They independently found all the issues, walked me through the options for fixing each and gave a very honest opinion on the value of fixing each problem. Didn't try to up-sell me or offer me anything unnecessary. Prices were reasonable, car was fixed when they said it would be. Great service, would definitely return.

Moving to a new town always makes me apprehensive about where i'm going to take my car for regular maintenance and care. I found a gem in Felix's Auto Service. Peter and his trusty partner Justin are stand up guys and as good as it gets, with excellent customer service and explaining {in detail} what's going on with my car. I trust their suggestions for repairs, maintenance, and overall wellness of my vehicle. The service I've had in the past year has been of top quality. A++++++ Thank you Peter & Justin!

Since moving from Minnesota, I was worried about finding an honest shop....I sure did at Felix's. Peter, Justin and everyone are absolutely wonderful. Amazing customer service on top of vehicle service. Strongly recommend Felix's. (If I could I would give them 10 stars:)

I am very pleased with their service. My car is a bit older so I did not want to spend huge sums of money on new tires and they recommended some good quality tires that weren't expensive. Also, the inspection report had no surprises like what happened last time I went to a discount place where they recommend I spent about $6000 for something I did not need. They are a local business (just a few blocks away) and I like to support to my local businesses as much I can.

(Note: This is a review written approx a year after getting service with them) There's always a gut feeling when it comes to mechanics, and I drove away from Felix's with a mixed "so-so" feeling. I had gone to them based on good reviews to get a 60k service and an oil change on my car, but ended up with having a water pump and an engine mount replaced. To be fair to the shop, the engine did seem to be pretty loud and jumpy when starting so at least one of those two repairs seemed warranted, but the total bill ended up closer to $1000 which felt pretty pricey (and that's not including the double transmission fluid flushes they recommended despite me having just had that flushed by a different mechanic a year ago). But hey, they're the experts so they know what's needed / the best for the car right? Fast forward to less than a year later, the engine temp on the car started to run very close to the H line all the time, even driving <55mph. Took it to a different mechanic and turns out the temp sensor was off AND the thermostat was trigering later than it should have. Again, to be fair to the shop, it is almost a year later so those two components could reasonably be broken in that time. On the flip side, the shop had done a full service inspection and worked on exactly the system that had issues (coolant system and water pump replacement), so I don't feel like there should have been issues in that system that soon. At the end of the day mechanics are about gut feel, and with a different mechanic, my cooling loop issue was fixed (plus some other issues with tires + power windows) for ~$400 and I had a good gut feeling. With Felix's I ended up walking away with a "eh" gut feel, a pretty large bill, and a problem in the exact part of the car they had worked on less than a year later. Not 1-star material, but certainly not a 5-star and definitely worthy of a review so others can decide for themselves.