What clients say about Bill's Towing in Mountain View Acres (CA)
Unfortunately my battery was not working properly so I called bills towing they came out and offered me a new battery for a amazing price I was so appreciative that they came and help me out when other tow company’s just kept on telling me no they can’t help Greg the driver was really friendly and really nice Thaks bills towing you guys Rock
Worst of the worst!
This company is completely unethical. We were involved in a car accident in Palo Alto yesterday. The Palo Alto Police department contacted this company to tow our vehicle. The towed the vehicle for Palo Alto to a body shop in Morgan hill. They charge $2196.00 for a 50 mile tow. I told the drive I didn't want to pay that bill since it was outrageous. The driver said he will just impound the car and it would cost even more. They know they have you by the balls. The people in the office are even worse. avoid at all cost!!!!!!
If I am allowed to give negative stars, I would give negative five.
I am retrieving the car for my friend who is out of town.
Here are the mishaps I have been through.
1.Refuse to accept an international POA, notarized by USA agent.
2. Refuse to accept DMV POA.
3. Ask for the car key and hold it without releasing the car
4. Refuse to reveal employee ID or manager's contact info
5. We are forced to change auto title through DMV to get back the car.
What a nightmare experience !! I learn my lessons.
Hopefully you can avoid it as much as you can.
Worst towing company ever. Towed my car and charged 86 minutes of labor although the car was towed for 7 minutes only. Also charged an extra day for storing the car just 3 hours.
They were super considerate and respectful with picking up my car and helped to drop off something I had forgotten in the car too! After a very stressful day it was great to have some good customer service.
I arrived at noon after miles and miles of driving and they closed the door in my face. Said they were going to lunch. They could see that I am disabled and yet they expected me to stand there for an hour while they went to lunch. I don't know who the owner is, but your employees suck. I worked through my lunch for 30+ years to accommodate customers. Terrible!
Excellent customer service from Giovanni! He alleviated a stressful situation just by being patient and friendly. Sometimes people forget to be kind to each other when busy in their work flow, so it was lovely speaking to a staff member who tried his very best to help.
THIEVES!
Stole my new iPad mini when my car was held there for a few days. Genius thief turned it on when they got home, and location pinged in Watsonville!
This is something that was vital to my education, and these people are out here just taking advantage of vulnerable folks.
I would 0 star if I could. Family had an accident, and their towing services ultimately stole personally belongings from our car.
Do not do business with unethical people!
DO NOT USE THIS COMPANY THEY ARE TERRIBLE AND WILL CHARGE YOU FOR EVERY LITTLE THING!!!!!
I had an accident and they were called by local PD against my wishes and when they got there the driver DAVID LOPEZ told me he couldn’t take it to the shop I wanted him to and that he “had” to take to it to his yard where I would have to pay a ridiculous amount of money to get it out. The next day I called him to ask how much it would be and he hung up on me and when I tried to call back they never picked up. I finally went to the yard and they said it would be over $700 to get it out as my insurance didnt cover it.
They have the worst customer service I have ever seen in my entire life. I wouldve been better off having a horse tow my car.
Was ready to leave for Tahoe and our fairly new Sequioa wouldn’t start and made a weird rattling noice when we attempted to start it. AAA estimate to get it towed to the dealership in 120 minutes. We looked around, to find another towing company, as we wanted to get it to the dealership before they closed on a Sunday. No one was able to commit to coming sooner than 2 hrs. When I talked to Bill’s Towing the operator was very nice, explained to her the situation, and she quoted 30 - 45 min. I could’t believe it, and in fact Mel, their driver, showed up with a flatbed truck in 19 min. In addition, when he heard the weird noise he said right away, “that is the battery”. He got it jump started and it started right away. He explained a few things to us, was very knowledgeable and calmed me down not to worry and just take it to the dealership for a battery replacement. Turns out, it was in fact just the battery.
I don’t know why this place is getting some of the the very low reviews, but I noticed while talking to the operator that they deal with law enforcement tows as well, and I know that brings with it some already very irritated people.
We give them 5 stars, couldn’t be more pleased with their service and we will check out their car repair shop they have for our older vehicles.
inconsiderate, disrespectful, greedy like no other. be prepared to be manipulated at a time of crisis and emergency and lose $1000. face to face customer service is hostile and disgusting
This place is absolutely terrible. They should change their business hours since the “workers” take a lunch for half the day. Manager is rude and you can tell this is his first job being a manager by how clueless he is. Very rude and I have no idea how this business is even still open, truly.
Had to have my car flatbed towed to a shop from Monterey to San Jose, AAA could not find anyone locally and ended up contacting them. Fantastic customer experience at a stressful time. 11/10 for friendliness and customer service, almost felt like I was back home in Texas.
Where do I start the fact they go to senior citizens complexes and tow cars...And disabled.Should say it all....These people discussed me. ALSO THEY TOW CARS ALL THE WAY TO FREMONT..ITS JUST UGLY....
Im a heart transplant nurse who went into work at Stanford for an emergency on my day off, made the mistake of parking it at Nordstrom’s in Palo Alto because my parking pass was expired and I work 12 hour shifts so no chance to get it renewed before 5pm. Bills Towed it from Palo Alto to Mountain View, had to pick it up after getting out of a 6 hour surgery at 6pm, arrived at the office after hours to someone who left me there alone for an hour until they arrived from a higher priority, then returned to give me a bill of over $500. Didn’t even apologize for the inconvenience. Considering selling my car now so I never have to experience something like this again.
I'm a food delivery driver and on a extremely hot sunny day I had my a/c on while I was on standby
Now my battery died and I can't turn the a/c on this hot day
I am a AAA member but they are about 45 minutes out...
I see a bills towing in front of me and since they are not part of AAA they rather see me overheat in a car that won't start becuase I don't have 60 dollars on my hand
And that's just for a jump start ?
If it's possible to give negative reviews I would they deserve negative reviews
PLEASE DO NOT USE BILL TOWING.
You will regret their service and demeanor
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