My sister’s car broke down while visiting me. AAA contacted Loyal Towing and Angelo came and towed my sister’s car 134 miles to her home town and auto service center. She got a ride in the cab and Angelo was very professional and despite her hearing disability was extremely patient and polite. He called me when he got to the service center to tell me she was in her city and was being taken care of.
Took over two hours for one of their drivers to get to me. AFTER a lot of conflicting information. So much stress caused by inaccurate information on their end and being unable to be in contact with their driver to understand what's going on.
I’m giving them a 5 star ⭐ because they came in the poring rain within 30mins! However I will say communication wasn’t very good! However with new training I could see a huge improvement in this business
Angelo was amazing. So professional, polite and fast. We had a flat tire on our rental on our way to catch a flight. He came right away and hurried to get us taken care of. He was awesome. I would highly recommend Loyalty towing and Angelo is a rock star ! Thank you
Called AAA for some help with putting a donut on. Haven’t changed a tire in like 15 years and wanted to make sure we made it back to Fairfield from Davis. Loyal Towing called us in less than 5 minutes and let me know who they were sending and when they would be there. Then Alex, the tow truck driver, called shortly after to let us know he would be there even quicker. He showed up right on time, was extremely professional and had us back on the road feeling confident that we would make it home on the donut which I have never driven with and was a little anxious about.
My husband and I were driving from Woodland to Davis and ended up running over something and got a flat tire. We called the Toyota Road service and we were told it would be about a 60 minute wait. We got a text that said a 90 minute wait. Thankfully it was only about ten minutes later Kyle from Loyal Towing showed up. He was very polite, professional, and very quick. I was so relieved. I definitely would recommend Loyal Towing and Kyle. Thank you Kyle!
Kyle from Loyal Towing in Sacramento came to our house because our car wouldn't start, and we called AAA. Kyle was amazing. He answered all of our questions thoughtfully and cheerfully (even on a hot day, working in full sun). Our battery was old and spent, and the new battery that Kyle installed was actually less expensive than we could buy at our local parts store! Kyle clearly appreciates his employer, Loyal Towing, because he had many good things to say about the company. I hope Loyal Towing knows what a gem they have in Kyle!
Driver Isaac was the most professional tow truck driver I ever encountered very efficient and knowledgeable. Won't use any body else for my family's vehicles!!!
When my tire blew on the freeway, Jonathan did such a great job communicating with me to let me know how long the wait would be, and on top of that, he got there really quickly. He made sure to get me settled safely in the truck, offered me some water, and got my car loaded up crazy fast. He was really engaging to chat with on the drive to the mechanic. If I ever break down in this area again, I would definitely use Loyal towing.
Kyle needs a raise and a paid vacation. My first call for AAA help and Kyle raised my expectations for help not only did he have a amazing positive attitude the whole time. He was on a mission to find out what was wrong with my car even asking questions to hone in on the issue and when it was resolved he made sure that my worries were gone and my car was safe to drive again. 10/10 need all my AAA help to be like Kyle.
I called my car insurance for roadside assistance. Max from Royal Towing arrived within 15 minutes of my request. He was very responsible and knowledgeable about the issue, and he helped me start the engine in less than 5 minutes. He was extremely professional and such a big help, especially since I am not from Davis. Thank you, Max!!!
Car went and died on me, very frustrating. Loyal Towing came out to help me get it home. They came out to Davis from Sacramento at 10pm and got here super quick. I didn’t quite catch it (I have terrible hearing) but I think the driver’s name was Tom or John - he was professional, courteous, and very knowledgeable. Got me exactly where I needed to go and helped me park the car too. Could not have asked for better tow service!
Completely Exploitative. We were quoted $350 for a 5 mile tow. Then charged $800. They have changed their story multiple times. They started by getting our car confused with a different car, then corrected their story and claimed it took 2 hours when I watched our car loaded in under 20 minutes. DO NOT USE
Our company has used this company several times and the drivers and office staff have wonderfully helpful. They even saved our customer having to tow his vehicle, by showing him a trick to get his car to start with a weak fob. They could have just towed it and said nothing. Good people.
Robert helped us with a flat tire, towing our car off the dangerous freeway and replacing our flat all in less than an hour. He was extremely prompt, respectful, and patient with us and even provided us with suggestions on how to get home safe and fix the tire. If such an accident occurs again I'll be sure to contact Loyal Towing through AAA again. Thanks again Robert!
These guys have earned their name. They took a little extra time arriving but continued to troubleshoot my hybrid vehicle until they found the problem. Yang was the tow driver and he definitely went the extra mile!
I would give zero starts if I could. Beware if this predatory and scammer business. We called a tow truck having AAA roadside and once they got there they confirmed it would be covered. Once we went to pick it up they charged us for 2 hours ($540) for towing service even though the accident wasn’t even 30 mins away. The manager, a blonde lady, kept arguing with us for 30-40mins when we were trying to explain we had AAA and her driver had confirmed it was covered. After 40mins she said they were closing in 10 mins and if we didn’t get another tow truck to get our car she would charge us an additional $135. Said and done, she did not give us 10 mins of grace period and we had no other choice other than to pay it it they wouldn’t give us our car back. I cannot express how bad of an experience we had. Cold hearted, liars, money stealers and bad people all around. Avoid at all costs
The tow driver I gotten his name was Robert and he is a nice and amazing person. My car is modified and low so he when he was attaching the hooks and pulling up my car he made sure to go slow and easy to not mess up my back diffuser and not to pull my bumper off next time my car is stuck in Sacramento again i know I could trust this company with my car
If you need a tow do not contact this company and if you use roadside assistance and they inform you this is the company help you request a new company. I sat on the side of the road for 40 minutes waiting for them. After 40 minutes they called my Insurance Company and told them they can no longer provide the tow and cancelled. It took my company 5 minutes to find another company that will be here in 60 minutes. If I would have known this company was not coming I wouldn’t have wasted time and my tow truck would have been here faster. Call Mach One instead.
My Tesla was totally dead. Aleksey came from Loyal Towing and diagnosed the problem as a bad auxillary battery. Instead of towing, I purchased a new battery, installed it with his help, and saved a lot of money. Great service!!! Gary in Davis, CA
Didn't charge me to come back after I misplaced my keys told me to my bank when my card didn't work. The driver was nice and Courteous. And it was the cheapest service in town only $123 compared to 180 to 300 dollar ratio compaied the 1st 7 tow companies i called and even filled my flat tire before puting on the flat bed.
Needed my car towed. My car is extremely low so it needed a flat bed tow truck. They had a person our way before their eta. The driver Derek had no problem loading it up. The place I needed it towed was a really narrow and long driveway and I told him that he could drop it off on the road and I’d push it up, but he fit that huge tow truck in the narrow driveway flawlessly. Derek deserves a raise.
Excellent tow drivers TERRIBLE receptions who over staff the tow drivers and falsify times. The Tow Driver Robert was friendly professional and very informative helping me diagnose potential issues with my car as he towed it. Would hire him in a heartbeat any company would be lucky to have him. Total go getter.
Desk receptionist was unprofessional Talked over us. Christina gave the worst service and said we would have a tow Told us we would have a tow in an hour and that we were next. Waited an hour said the same thing. Said the same thing again whe i called 2 hour later said the same thing. We questioned what the hold up was and then she started complaining to us about its not her fault they're busy when they in fact are responsible for dispatching drivers and coordinating logistics
Long story short. I'm a car guy,coming back from sac area hedging home to grass valley close to midnight my car broke down. Called aaa they sent out loyal towing. They could tow my baby home. Due to the distance and staffing. I get that now days due to no one wants to work anymore. They towed my bronco to their yard overnight and dropped off first thing in the morning. I do not ever leave my cats anywhere overnight I don't trust any one with my cars. It came back exactly like it was. Mike and Rob were my drivers both very professional and super nice. They make me feel comfortable with the situation. Thank you greatly. Would recommend any time. They were very prompt as well.
We had an accident in the freeway 99 and 12th ave Our driver was robert, we’re so glad and happy that he was our driver He is so nice and polite human person We dropped out our stress down after he picked us up and start talking to us
My insurance company Progressive assigned this company for my roadside assistance. They never contacted me, I had to keep contacting them and the customer service rep kept claiming the driver was on his way but after two hours he STILL never showed! Thank God for a Good Samaritan that saw me and my son in the car and was able to help! So I cancelled them. Beyond unprofessional to me and I hope I don’t ever have to deal with them again! First and last and I will be sure to let my insurance company know to take them off their call list.
After a difficult day, I had an alternator problem and Loyal Towing was contacted by my insurance company to tow my truck. Alex showed up and hooked up my truck faster than I've ever seen...literally hooked it up in less than a minute and carefully as well.
As we were pulling away, the dispatcher called him on speaker and said I had mistakenly gave the wrong truck model, which was true, and he needed to drop my truck. He politely excused himself to take the call away from my prying ears. Long story short, Alex used his years of experience and decided there was no issue and told me "Don't worry, I'm gonna get you home."
He handled an awkward situation with the dispatcher and put the client first. Needless to say, I tipped him a well spent $20. Keep up the great work Alex! I was very grateful
Last night I was in a car accident on I-5 in Sacramento. My Geico claims agent called Loyal towing service for me and the two gentlemen who came to my service, Alex and Albert, were friendly and positive. They took me to the repair shop and made sure I was safe. It helped to change the very distressing experience into a manageable evening.
Website
