Great prices for all types of foreign and domestic car parts from engines to exhaust's, very knowledgeable and works one on one with you to make sure the part is what your looking for. I highly recommend!! Thanks James and Lisa.
I worked with Lisa to receive a refund for unused parts I had ordered. She followed up with me kept me informed about the return. Once the return was received, Lisa promptly began the refund process. Lisa is very professional and provides very good customer service.
Worst customer service. He wanted to run my card before he confirmed the part number I was purchasing. He said I was not understanding. I had already given him my card number when I did not want to proceed and he said he was going to run my card 10 times. Wow. I kept him on the phone enough for me to lock my card. Unprofessionalism is wild with Jordan.
Blown away by the service professionalism, kindness and absolute A1 customer service of this business. Simon you were absolutely incredible and I can't say enough about your constant communication and transparency in every single stage of my purchase order. The standards that you exhibited is what sets business apart from the others. Businesses that actually care to give their customers the best experience and you exceeded all expectations!. Hats off to you Simon.... and Premier Auto Parts. Extremely grateful. Thank you so much!
Premium Used Auto Parts delivered. They were very easy to work with. Cost was the best deal around. Was shipped where we need the part and was delivered promptly. I will use in the future as needed. Thank you Dennis
I dealt with Charles out of California and he will be my first call for any future drivetrain needs. He was professional, responsive, and clearly knows how to match the right parts to the right vehicles.I’ve now bought multiple low‑mileage units through Charles, including a transmission for my 2010 Tacoma as well as parts for other cars in the family. Each time he’s found options with very good miles, often far lower than what I expected for the age of the vehicle.On the Tacoma, he sourced an exact‑match 5‑speed automatic with around 60k miles, and it has been shifting perfectly in both city and highway driving. For the other vehicles, Charles made sure the mileage and condition were right, and everything has installed cleanly and performed as promised.What stood out most is that Charles stayed engaged even after the sale, making sure shipping, delivery, and installation went smoothly. It’s rare to find someone in the used auto parts world who is this committed to service and follow‑through.Because of his help, I was able to extend the life of several vehicles without breaking the bank. Charles has definitely earned my trust, and he will be my go‑to contact for any future transmissions, engines, or major components.
Was struggling to get a driveshaft for my truck which is 2023, and premium used parts helped me out to find it really quick! I received very well packaged and as shown in the photos shared! They did a really good job in the whole process! Very convenient and recommended
James helped me find a rear differential for my 2011 Subaru forester! The part looked brand new with only 30k miles on a non wrecked vehicle! He also helped out with the price and went down on the price to fit my budget!! That means so much to a brand new mommy that just had a baby and is currently not working. Thank you James for your exceptional customer service I highly recommend this company. I’ll be getting more parts from you guys in the future. For anyone looking for great customer service ask for James at extension #114!!
Ordered a part from this company haven't received it now im hiring an attorney and filing deceptive trade charges. This company is a total fraud. Keep saying they are sending out shipping confirmation but won't. Failing to issue a refund but im not the one to fraud. Charges going all the way to my local Sheriff department.
purchased a used rear differential for my f150. they had exactly what i wanted (3.73 ratio locker). installed it and slight noise. as i didn’t want to have to pull it out again , i spoke to lisa and she extended the warranty out 6 months for my piece of mind. will be doing business with again! I felt i was treated fairly. thank you again Lisa Rich
I’ve been dealing with Premium Used Auto Parts for the past three months, and I can honestly say it’s been one of the most frustrating experiences I’ve ever had with a company. I’ve been trying to process a simple return for months now, and they’ve given me nothing but the runaround.
Their customer service is practically non-existent — calls and emails go unanswered for weeks, and when you finally reach someone, they make promises they never keep. It feels like once they have your money, they completely stop caring about you as a customer.
I expected some level of professionalism and accountability, but this company clearly lacks both. If you’re considering buying from Premium Used Auto Parts, think twice — especially if you ever need to return something. Save yourself the headache and go somewhere that actually values its customers.
When all goes as planned few mention it; in my case the product was unfortunately unsatisfactory yet the return was handeled in a professional and satisfactory way. The short version: Premium Used Auto stood by their guarantee as adveritsed. Georger Lampus / Portland,Oregon
This is a very friendly place to do business with. They are very friendly people. I am Curtis and made a mistake and made up for it really fast. Thank you very much for your service. I recommend everybody should go there. To get your auto parts
I purchased a rear axle assembly three months ago and when I received it, the condition was not up to par. I wasn’t getting anywhere on an exchange or refund with the gentleman I had Ben working with and I was getting frustrated. Lisa called me and offered to help. She found a replacement part within a day . Thank you for your help Lisa.
I recently purchased a transmission for my BMW E46. On the plus side it was shipped promptly and was the correct part. It seems to be running well. The issue I have is that they said it had 41,000 miles on it. I decided to purchase it based on the mileage and confirmed it with them. The actual mileage turned out to be over 90,000 miles, twice the mileage they told me. I'm glad my car is running fine for now but didn't get what I paid for.
My son-in-law needed a part because he had a job waiting on him and he had to make the deadline Charles, the sales rep got us the parts quickly, but unfortunately his car was not repairable Charles took the part back and gave me a refund I would recommend Premium used auto parts to anybody who needed something fast Charles did a great job for me so I would ask for Charles if you need a part
I bought a transmission for my 2010 Prius Hybrid for $865. It turned out that that was not the problem. I called to return it and they told me it’s better if I sell it on eBay. They said I would have to pay two shipping costs and 25% restocking fee. Worst company to buy from. Save your money. Don’t even trust them. Now they post and lie about what they claim to have told me. WOW and from the Owner.
Cathy made the deal for a part for my ABS. The part came within 10 days. It was wrong part that I had ordered. Cathy gave me the info to ship the part back. I sent back the part via UPS that day at my cost of$46.57, on September 11. I talked to the warranty department three times for their specialist to check out the part. I received my refund today, only after Cathy followed up with warranty department. Today is October 3.
I purchased my used Toyota Tacoma 2010 model with 150,000 miles on it. At 190,000 miles the transmission which if maintained, It said to be indestructible. At 190,000 miles I lost high gear. I contacted premium used auto parts by luck, filling out a Request online. Jordan called me immediately And we came to an agreement on a transmission with 53,000 miles on it. I had it shipped to a local mechanic and when it arrived, the mechanic told me he wouldn't receive it unless I gave him $2000 cash upfront. A rip off! I refused and sent it back to the FedEx warehouse. I called Joordan and Jordan made an arrangements for me to pick it up the next day Warehouse. I had a mechanic install the transmission for $856. I have driven it and it drives like new.! Jordan's responsiveness in helping me with the Transmission was perfect. He was polite and responsive. I will be doing more business with them in the future.
I purchased a transmission from Premium Used Auto Parts on 6/19/25 for $1,600. At first, everything seemed great, they were very nice, gave prompt responses, and had very good customer service. But once the transmission went bad on 9/17/25, it was like a ghost town. No one was available, and although they said they would return calls, no call ever came. I had to repeatedly call to get help.
I spoke with Cathy, Capi, Leo, and Lisa. All failed me.
They told me to get a diagnostic from my repair shop, which confirmed the transmission pump wasn’t building pressure. Premium Used Auto Parts never contacted the shop for the results like they promised, so I had to call myself. On 9/19/25, I spoke with a warranty specialist named Capi, who said he needed to talk to my mechanic. I even tried to set up a three-way call, but after leaving me waiting a long time, he came back too late and the shop had already gone back to work.
When I called back again, the only thing they offered me was $50 because “there’s only 4 days left on the warranty.” That is unacceptable. A warranty is still a warranty, whether there’s 4 days or 1 month left. I paid $1,600 for a transmission that failed in less than 3 months, and they refused to stand behind it.
They seemed professional before the sale, but when there was a problem, the customer service disappeared. Do not do business with Premium Used Auto Parts.
Response to their reply: No, I reported my issue on 9/17/25. As you can see in the invoice I added, it’s dated 6/24/25. At no point did anyone explain that the warranty started before I even received the item. How can a 90-day warranty begin when shipping alone takes 5–10 business days? Buyers, beware of this hidden warranty clause.
Great place to get quality used parts. The staff is very professional and helpful. They will find the right part for your car, ship it to you and keep you updated in the process.
I Got a transmission for My BMW M5 from premium used auto parts Charles help to find the best part for my vehicle they help me with service I would highly recommend this kind and quick service Thankful Mr Charles.
After a terrible experience with an engine from New York that arrived a month late, I found Premium Used Auto Parts. They were a complete contrast. They delivered exactly what they promised, and the customer service was the best I’ve ever experienced. Thank you, Premium Used Auto Parts, for such a great experience.
I sincerely hope everyone that starts to order something from this place reads this.. I ordered a complete rear end/ differential for a 94 F350 truck. So they wanted the ven # so they could send me the exact replacement for that truck. Was 1800.00 to have it shipped here. When it got here and got in to have it put in absolutely nothing was the same. Completely different it was even 2 and one half inches longer than the one that came out of it.. So they are supposed to have a warranty bahahaha that’s a joke. I called them and told them it would work and they said the would get back to me the next day. They didn’t. Now won’t answer my calls. And the part was beat up and they had spray painted it to tying covering it up. Be cautious about ordering anything from these people.. WOW after they read this review they call me wanting me to take the review down. But they do not want to compensate me on anything on that completely wrong part Very nice right
I was looking for a transmission and found this "company" among the first options with supposedly "good reviews." Trusting this, I decided to contact them. Initially, the service was good; they offered me a transmission at a reasonable price, and on July 24, 2025, I made my purchase.
They assured me that the order would arrive on Friday, August 1. However, that afternoon, they delivered the wrong transmission. I called immediately to report the error and request a replacement, and they promised to resolve it. From there, the problem began: they kept me on hold, said they would return my call but never did, and generally offered no concrete solution.
On August 5, they removed the incorrect transmission, but never sent the correct one. After several calls and false promises, they assured me that I would receive it on Monday, August 18. Nothing ever arrived that day. Due to this lack of compliance, I requested a refund. At first, they didn't want to return the entire item, citing shipping costs, which seemed unfair to me. Finally, they didn't issue a full refund until August 19, 2025.
It was a very unpleasant experience: I lost valuable weeks, received unprofessional treatment, and was left with a terrible impression. The reason for this review is to warn other customers: be careful before buying here, read the negative reviews carefully because they reflect what really happens with this "company."
I worked with Lisa in returning a part that I ended up not needing for my jeep. She was very professional and helpful with the return. I had a a good experience in ordering the product when I thought I needed it. I would recommend their service.
I got the best part from them — the engine for my Chevy — and it was in excellent condition! It was delivered quickly, even faster than I expected. They promised it would be in top shape, and they absolutely delivered. If you’re looking for the right part, go with them — they’ll get it right. Plus, their customer service is super fast and helpful.
Got a transmission for my old 2003 Nissan Xterra it works perfect. The service was great. Delivered right to my garage I didn't have to pick it up which was great. Kathy is awesome!
Premium used auto parts responded quickly. Cathy is who helped me, she was very professional and answered all my questions and was able to get the exact part I needed. She was very friendly, knowledgeable, and most helpful. I recommend this company for parts that may not exist in your area. Cathy was thorough and efficient and even checked in to see if all went well with my part install. Highly recommend. Excellent Customer service!
Amazing Company! I spoke to Ronald about a Transmission for my Nissan, and he very quickly gave me the exact one for my car and took time to explain all the details. And I Also spoke to Lisa that helped me with the payment process. She made it very easy. They also called me back with a follow up. I found out about this company from a coworker who Also needed a Transmission. He is very happy with all the service and how the car runs now. I'm sure when I have mine Installed when it comes In a week or to I will be happy as well. I Just want to thank Ronald and Lisa again. I'm very grateful!!
3664 Omec Cir Unit #2, Rancho Cordova, CA
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