Enterprise Rent-A-Car in
Banning (CA)

5 star experience with Dylan the manager he deeply cares about his customers. We were found in a pickle with a broken down towed rental and Dylan completely took care of us and made sure we got what we needed

Great friendly staff. Efficient and fast handling of deliver a rental car.

Good customer service in personal the only problem they have never answer phone calls i try to call them several times nothing

Great customer service didn't take long ,the cars are nice and clean.

We live on Hawaii but store an RV on the mainland. When we come to use the RV Enterprise makes it easy to pickup a car at the airport and leave at a local location and then repeat the process in reverse when it's time to fly back home.

Amazing customer service, truly! Jaime went above and beyond in helping me out during a super busy holiday weekend and managed to get me the perfect car that made our trip so much easier. Thank you again Jaime for all your help -- would highly recommend this location if you're looking for a seamless customer experience

I needed a rental car after an accident and Enterprise stepped up to take the sting out of a bad experience. They were kind and helpful and provided a rental immediately. They have me a great deal on the rental car.

If i can give 0 stars I would! This place a mess we booked a luxury suv 2 weeks in advance for this trip and when we got to the location said they dont have it and they will give us a mini van! What a waste of someone’s time we should have booked somewhere else! This place shouldn't even exist at all! Do not ever waste your time in this business

Very friendly and accommodating. The car was very clean and smelled heavenly.

Very Happy with the rental. Jim at the banning car rental office was very professional and provided great customer service. Keep up the good work Enterprise.

We've always had great service here. If anything to complain about is the car was dirty outside and needed vacuuming. I have a carwash plan so I just drove it through the car wash myself. But this car is brand new with only 2400 miles on it so it's not scratched up inside, but did have a weird smell to it (thankfully but a "Seinfeld" smelled ?), and it's not a new car smell. It seems people who rent cars don't care and they get trashed. I try to return them cleaner or at least how it was when I got it

Excellent customer service! Check in and out went fast. While waiting to be checked in to pick up my rental, I was witness to a very difficult patron that was being denied for previous infractions. The manager and a coworker remained calm and professional and were able to get things right for the customer. I was really impressed by their ability to stay calm and collected. Economy car was just that, no frills, but that was what I asked for.

Jaime provided excellent customer service! My car needed repair and Enterprise matched the car I had for use. Looking forward to go to Enterprise for my next rental!!

Staff is willing to do all they can to accommodate your rental. Good vehicles.

Great service: quick and efficient. This is my go-to rental place, never disappointed. Excellent team and service!

Enterprise rent a car was a seamless process and the staff were accommodating to my needs. I recommend this company.

The customer service agent at the enterprise I went to in banning California. I don’t know his name, but if you go there and he served you, you will remember his name. He was excellent. When I first got there, he was busy and he served everyone with a smile with patience, and with kindness.

Booked a car online. Show up and they are out of cars and the guy at the counter was pretty dismissive. I've dealt with Enterprise for a long time and this is the most disappointing service to date.

I really appreciated the friendly customer service and how smooth the rental process was. The car was clean and in great condition, which made my trip much easier.

The staff was very helpful. She is friendly and very professional. She was the only person attending to customers and she was able to get our car quickly. Best experience I’ve had.

⭐☆☆☆☆ Engine Failure on Freeway – A Life-Threatening Experience Brushed Off While merging from the #1 to #2 lane on a 4-lane freeway, the rental car from Enterprise began to lose power going uphill. By the grace of the Most High, my wife and I were able to coast over to the shoulder and reach a rest area—narrowly escaping what could have been a fatal incident. Enterprise did send an Uber—but let’s be honest, why wouldn’t they? After reporting everything, I was assured that all charges would be waived and even offered a few extra rental days. Now I’m being billed anyway—and the only “solution” I’ve been given is a free rental day? Really? After a dangerous mechanical failure that nearly cost us our lives? I don’t know—what would you think? ?

Did a drop off unfortunately could not give me a ride back to house. No rides within 15 min closing. Customer service was ok

Worst branch of Enterprise… EVER. Their employee Ms Jocelyn Gutierrez is the worst. First time to experience racism ever. She’s too slow in terms of working and processing. She lied to me telling me that they only have PREMIUM SEDAN only. Then upon check at their Garage they have allot of Sedan that is not PREMIUM only. And many more problem about her. I’ve been loyal user to Enterprise. This is the first time to experience this kind of service of Enterprise.

I chose to complete my reserved rental process at the Enterprise Car Rental office in Banning , CA. The personnel were relaxed, and curteous. No problems with the vehicle. It was clean, ran well. Once returning the vehicle, the refundable security deposit was posted to my bank account promptly. I will recommend Enterprise of Banning to everyone. Thank You for making my 'long trip' so much easier .

During the holidays unexpected situations are bound to occur. However, even though it was a tough situation, the en tree reprise rental car location in banning, ca off Ramsey took great care of me from start to finish. They were efficient and practical as well. Appreciative of my rental experience with them.

Well I had to rent a vehicle due to my personal vehicle being in the body shop. They said they had to sanitized the vehicle. The next day my 9 year old went to put on her saet belt and ended up with a hand full of used gum. I text the manager that had sent me a text stating that if I had any concerns to text back I did so with no response. Attempted to contact customer service but they are closed. Needless to say I had to clean it myself. I will not recommend enterprise or ever use their services again. After several hrs finally got a response from the assistant manager. Still not satisfied. Just hope this with help bring awareness to customer service and cleanliness of the vehicles they rent out.

Very helpful. Great vibe. Plus,if Chris happens to help you out, its going to be a good day at Enterprise. Small location but well kept.