This rating is based on customer reviews, inventory size, pricing, and service quality
In Banning, CA, Parts Authority scores 82/100. Most reviews applaud friendly, knowledgeable staff, quick service, a clean shop and big parking. Pricing is frequently good - sometimes beating competitors - yet a few cite steep items (9V battery, some Mercedes parts). Inventory is strong, usually in stock or next day, making parts easy to find. Still, customers report repeated wrong-part issues and occasional rudeness, plus rare incomplete orders and poor help on a security video request. Wait times are generally short. Yard organization isn’t applicable here. Overall: good value if you verify part numbers.
This place always has the parts I need. And the price is always better than anywhere else. The people there are always ready to help with anything you need.
They won’t give me a video of the person breaking my car window. They said they don’t get involved with stuff like that. You go ask him for help with anything. They won’t do anything. What kind of people are not willing to help other people I won’t go here if I was anybody.
I want to say Thank You to Julie and your team. Excellent service very knowledgeable about parts. The part I first got was the wrong one. They were kind enough to help me out by picking up the part and delivering the right one.
It's the only part store that I found since I moved here last year willing to help me (a woman) that knows about cars. All the other stores turned a deaf ear. Plus if they don't have what I need they will get it by the next day. The only thing that I didn't like is that they didn't have enough cleaning supplies to wash, wax, etc for cars.
Someone recommended me to go there because its cheaper than autozone but that wasnt my case the parts for my Mercedes C280 were 100 dollars more spensive than at the autozone sad.
I had to make 3 trips to and from my residence just to successfully complete an oil change on my vehicle. After the fact that I had specifically told them that the filter they gave me initially was incorrect before the transaction was made. After I started up my vehicle and lost about 3.5 quarts of oil I had to get a ride back to the store only to purchase another 3 quarts and the correct filter. Not to mention, I had to go back in a third time to return the incorrect filter and get reimbursed $3 for it.
Rudest employees EVER. Not to mention 9 times out of 10 you'll leave this place with the wrong part and a bad taste in your mouth. If you feel like wasting your time and hard earned money at this place go ahead. You're better off at an autozone.
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