European Import Service for Audi, Bentley, BMW, Jaguar, Land Rover, Mercedes, & Porsche in
Costa Mesa (CA)

I'm impressed! I was sooo worried to go to car shop as a girl because people always think you are stupid and they can charge you whatever they want lol! but these guys are amazing!! they were helpful, professional and kind! absolutely recommending to everyone, really appreciate them!

I had my Bentley towed into this shop as mice chewed through some wires, engine was misfiring and smoke coming from the crossed wires (turns out these were mass air flow wires). Later on the owner gave me an estimate of $2500 to repair, I thought this was excessive but they claim to be "Bentley Specialist" per their website, said it is a lot of work as the wires are under the engine and not easy to access. I have dealt with mice in this vehicle before, it was never this expensive but I went ahead with the repair as the owner seemed trustworthy and the vehicle was already at his shop. They said the car would be ready in a few days and they will contact me when done, after a few days I called him to ask when will it be ready and he would repeatedly say later today but yet would never call. They had the car for over a week and supposedly they could not figure out why the car still is misfiring but it was running better than before and they said it can be driven home. They also wanted more time time to dig in deeper to find the issue, obviously more money. I told them I am picking up the car as is and will be there in an hour, my thoughts were if they couldn't figure how to repair it by now they either did not know what they were doing or they are milking it. When I arrived they still had the car on the lift and were putting it back together, still not sure why car was not ready after I gave them an hour notice. I limped the car back to my garage where it sat for close to a year as it was challenging to find a HONEST/COMPETENT Bentley mechanic. I eventually found a reputable Bentley shop in San Diego, had the car towed there and he immediately found the issue (2 bad coils) fixed the issue for $600. There is no reason this shop did not check the coils/sparkplugs, they have a scanner and it showed a misfire on cylinder 1 and 12. This is basic mechanics 101, I have a scanner and this was the first issue that popped up. These were the error codes before I dropped off the vehicle and same codes after I picked it up V000769 - Cylinder 1 P0301 - 002 - Misfire Detected , V000786 - Cylinder 12 P0312 - 008 - Misfire Detected. In addition, I asked them multiple multiple times to send me pictures of the wiring repair before and during the repair, they acted clueless and they never sent any pictures. After I picked up the vehicle and paid the bill, I requested pictures again and they sent me some random pictures and none which were of the wires they repaired and now I know exactly why. Enclosed image are the wires they repaired, I felt like an idiot once my new mechanic showed me the repaired wiring and he was flabbergasted that I was charged $2500. My new mechanic said he would have charged me under $500 and he is in a shop that specializes in only high end exotics. To add insult to injury they did not even use heat treated wrapping for the wiring, they used regular electric tape which is currently unraveling in the enclosed pic (the red circle is where the wiring connects to the engine). You would think a Bentley Specialist would know a W12 engine will get hot and to properly wrap the wiring or even engine for that matter. In addition, I later was told you should never drive a car that misfires as all the excess gas that does not get burned off goes into the exhaust and destroys the catalytic converters. I wasted a lot time dealing with this car on something that should have been easily identified and resolved. Not only that the car registration expired, I could not renew the registration as a smog check was required, car would not pass smog back then due to the misfire and I had to transfer the vehicle to non operation status. As of today the car wont pass smog as it is having catalytic converter problems. I had this car for over 10 years, not once did I ever have a cat problem and the cats are very expensive on this car. I should also mention they charged me an additional $20 for gas. I would not recommend this shop.

I first came to European Auto Imports when I was having transmission issues, and I’m so glad I found them. From that first visit, Victor and his team made me feel confident in their expertise and care for my Audi Q5. Since then, I’ve trusted them with everything—from routine oil changes to required maintenance—and they have never disappointed. They keep my car in pristine condition while also offering great pricing. The level of service is consistently excellent, and the team always goes above and beyond. Victor and his team are not only highly skilled but also genuinely great to work with. It’s rare to find a shop where you feel confident that your car is in the best hands every time. Highly recommend them for any car needs!

Highly recommend European Import Service! I took my car here after the local Audi dealership tried to price gauge me. Victor and his team gave me a fair price, fixed my car quickly and had great customer service. Will definitely be coming back.

Victor and his team are the best. It’s so refreshing to have a honest mechanic you can trust. I’m an Audi girl and I will always rely on Victor to keep my cars in good shape.

This place rocks! Friendly, helpful, and communicative staff. Resonable prices and top-notch workmanship. The new renovations to their facilities are coming along nicely as well! I have been coming here for a couple years now and every time I am blown away by how quick and painless it is. Couldnt reccommend them enough.

Victor [owner] does a spectacular job and the pricing is fair. I won't let anyone else touch my 911. I've taken my car in there a number of times for a few different issues and they've always done a great job!

I called Victor to help my elderly father with what he described as a transmission issue, and Victor told me he would take care of my dad and make sure his car is safe to drive home. My dad had his car evaluated at this shop, and after checking out the issue, Victor told my father that he would have to disassemble the entire transmission in order to locate the problem, costing potentially thousands of dollars. I didn't believe this at all, so I drove 50 miles to meet my dad and check out the car for myself. Within 30 seconds I could tell what the problem was, and I'm not even a mechanic. The car was simply a little low on brake fluid, and the clutch in this car shares a reservoir with the brake fluid. There was absolutely nothing wrong with the transmission whatsoever. I topped off the brake fluid, bled the clutch, and it's good as new. Took me about 30 minutes. If I hadn't stepped in, I feel like my dad would have been absolutely taken advantage of at this shop. Victor - I am unhappy specifically BECAUSE you failed to provide any kind of estimate, and said the entire transmission needed disassembly, which is not true at all. The transmission is in fantastic shape and operates perfectly with the proper fluid level and air bled from the lines. If there was anything else coming up on your scanner, it was unrelated. I was looking for an honest mechanic to help my father, and he left your shop with no estimate and no help whatsoever. The very least you could have done is check the fluids. You would send your own father out on the road in a car that can't shift gears? What codes came up on your scanner, may I ask?

Victor and his team are extremely knowledgeable with European cars and Jaguars, which is hard to find. They have always gone out of their way to get my cars back on the road. Very easy to communicate with. But most of all they are honest, the most important. Highly recommend!!!!

This shop is a hidden gem. The person who works here is really nice and absolutely care about their customers. I had an emergency with my car and When I arrived it was after hours and all shops around me were closed. Without any hesitation, he quickly inspected my car and fixed the issue. He also explained me what exactly happened and suggested a long term solution. I’m really grateful to him. If I could give more than five stars, I would.

Victor gave me outstanding customer service today! I am purchasing an Audi and had a pre-purchase inspection done on the vehicle. Victor was honest, informative, and helpful with feedback Allowing me to make a decision in my purchase. I will definitely be back to have my Audi serviced at this shop.

Best Auto Service in OC!! Victor is a family man & runs his business that way. He is smart, attentive & fair, his mechanics are brilliant and will go over & beyond to get the job done. High-End European car owners trust in them...why wouldn't you?

This is the best shop in the Newport Mesa area by far! Victor is a family man & runs his business that way. His repair estimates cannot be beat & his mechanic is brilliant at all levels. My friends & family go nowhere else. I am very knowledgeable about cars & repairs, if I don't do the work myself i take it directly to European Imports. I could go on all day about the numerous times this man has rescued me. Thank you Victor!!

Victor at European Import Service is an honest and genuine mechanic who cares about doing a good job and for a good price. My car needed a transmission replacement and I was given multiple options for proceeding and he gave input to help me decide. The work was done quickly and communication was also good. Would recommend!

Victor and his team saved the day! When my car unexpectedly broke down, the repair bill was intimidating. Thankfully, Victor swiftly worked with my warranty provider and managed to get everything sorted out quickly. Their dedication to honesty, fairness, and top-quality work is truly commendable. I'm so grateful to have found such a reliable mechanic. THANK YOU, VICTOR!!!

This shop is special..Victor and his team are honest and kind and they do an excellent job. I took my daughter's Range Rover Evoque in after an accident I was in that damaged the front passenger bumper, fender, as well as some damage on the side. I didn't have rental car coverage for this car so the family let me drive Victor's wife's car while she and Victor were on vacation. Who does that??! I also took oour son's Audi in for a water hose leak, and he added water - no charge - until the following day when EIS had an opening. Another time, we showed up for an oil change and they didn't have a slot until the next day so Victor topped off the oil for free. We get great communication, and above and beyond service and this place is our go-to now.

Highly recommend this place for your automotive needs! Victor was courteous and professional not to mention very reasonably priced compared to the Bentley dealership. They got me in right away and finished the job in a timely manner. If you need service on a European vehicle this is the place to go!

I wouldn’t hesitate to return or recommend this shop, great service and price! My A/C went out during the hottest times of the year and Victor, Specifically, accommodated my car into his schedule and got me fixed up fast and with a great price. Thank you, Victor!

The owner is fantastic and honest. I found this shop when I lived in Santa Ana, I have now moved a bit farther but will always take my car back to him. My car was running great when he was doing the services. Unfortunately out of convenience I started taking it elsewhere and very quickly noticed a major difference. Now I need them to figure out why it’s not running as it should and was honestly a little embarrassed to come crawling back. But he’s so kind and understood. Lesson learned! I will never leave my car elsewhere!

Victor is exceptional. I’ve had my entire family’s cars repaired there. Turn around time is quick. And the quality is great. Victor is personally and awesome guy and super friendly. He’s honest and reliable.

They are honest. It's such a rare thing to come across now and days. They had every opportunity to make a nice chunck of cash off me... But the owner is an extremely decent man and didn't over charge me at all. He did an excellent job in a timely manner. Had me up and going back to work within hours. Couldn't ask for more! I will never take my car anywhere else. Thanks again!

I’m constantly having car issues. Ever since I found victor my life has been 10 times easier. He has done so much for me from fixing engine trouble to repairing body damage. He’s affordable, honest, and great at what he does. I recommend him to anyone that needs work done on their car!!! He doesn’t disappoint.

I have a 2003 Honda Civic (manual transmission) with only 130,000 miles. I try to take as best care of my car as possible, and I'm so happy I found Victor! He's always been honest with me about what work needs to be done, and extremely accommodating. Most recently I had my clutch and brakes replaced. Victor gave me a good timeline on how long it would take for the job to be completed, showed me the parts that he was ordering, and even saved my old parts to show me how worn out they were. I knew I needed them replaced, but seeing the visual damage is always a good way to validate your choice. In my experience, Victor appreciates his clients and wants to make sure they keep coming back. He'll stand by his work, and always be honest with you. I'd recommend anyone to come to European Import Service if they need car services competed.

This is the only place I go for my Mercedes maintenance! Victor is super knowledgeable , helpful, and a kind honest man. My car battery died and he was able to order me a new one that night and had it available and installed the next day. He's also done my routine maintenance for the past few couple years and replaced my brakes as well. I will be coming back for my next service ... here and only here!

Brought my bmw 428i 2014 for repair. The car had an alternator issue and rear brake. Victor was really helpful and friendly. The prices were fair and the service was great, would definitely come back and recommend.

Whenever you go to a new autoservice it's a pretty high-stake gamble where the stake is your car. I end up bringing my car here by accident. Didn't regret about it for a single minute! What do you get here - undivided attention to your problem. (I can't recall when mechanic listen to me so carefully and understand what exactly I want to do to my vehicle ). - service above and beyond (During repairs of my car they always choose to complete important for me but not such a cost-effective for them service.) - make - sense warranty. During repairs we've install a part that was DOA. They not only didn't charge me a single penny for the same job done twice but handle all manufacturer's replacement process in a very timely manner. Highly recommend this place!

I have the worst extended warranty company ever! Before I've come to MERCEDES AND IMPORT SERVICE two other shops refuse to work with them because they were "very difficult to deal with". Victor has spent endless hours communicating with extended warranty claims department. Amasing, but after a very short time I was able to get my car back properly repaired and ready to roll! Thank you guys for all your help!