Wolfsburg West is my go to company for providing everything I need during restoration of my 1974 Volkswagen super beetle. I recently ordered a headliner kit from them and was a little confused when it arrived. One of the workers, Mark, took pictures of the Headliner pieces against a completed interior and this gave me the proper orientation to complete my installation. This is Customer Service above and beyond what you will find anywhere else. Fast and courteous service is the norm.
Mike was awesome! Had a smile on his face the whole time! Great service!! Very cool place! The best Vintage VW parts supplier for all my restoration needs.
Ordered some parts, paid for the FEDEX 2 day delivery as I needed the parts on Saturday. I paid an extra 30 bucks for the delivery in 2 days, however I was notified the parts will not arrive for 4 DAYS!!! I am in AZ, they are in CA. That's NORMAL delivery times!!
I got ripped of for a 30 delivery fee for NORMAL delivery.
This place has cost me a lot of money as my upholstery person now has to make 2 trips and I have to pay for it and it will not be done for several MORE months as he is slammed with work.
It sucks, they have a good inventory and prices as I just found them because I been using Jbugs. but after this NEVER AGAIN!!
UPDATE: Called their TS and the support person was rude, condescending and blamed me for their mistake.
So pissed this place RIPPED me off and i cant do nothing about it!
We have been using their products to fix and repair VWs a while now! They provide excellent quality parts and excellent service! Their stainless trim, chrome bumpers and electrical parts are the best! They offer so much you can feel good about when restoring your VW! This is such a neat facility too we visited while in town from Nc and you can see the passion flow through the business! In all of our business handlings with them we never once have had a bad experience and they have only ever been there to help and stand behind their products! Met Carla the owner today and Izzy helped us order some parts! Love dealing with them and they pack products well in shipping! We will continue to have them in our back pocket as a good, solid constant in our world to help others keep their VWs on the road! Thank you Wolfsburg West for all you do!
Very pleased with the service and quality of parts I would recommend to anybody they get orders out fast and are awesome at what they do. Because of Wolfsburg West I can restore my VWs to factory quality and make them look like they rolled off the assembly line.
Thank you Wolfsburg West!
I bought some seat belts for my ‘66 bug & was very pleased with the quality of them, the concise detailed instructions and ease of installation. Great product.
Always great people I Always ask questions about parts or whatever everyone Always has been super helpful. I've been buying parts for years and always have what I need. Shipping is always excellent also., These guys know what there doing.
I bought a couple hundred dollars of parts from WW for my 1960 Beetle, among them was a $13 condenser. After crimping on a closed end connector, I attempted to install it on my distributor. The wire fractured off the base of the condenser and the solder joint. This was a very fragile solid strand wire and with minimal handling, broke. I have never seen a non braided wire used before. When I contacted WW and sent pictures they informed me that it was my fault because I crimped on the connector. I asked for a store credit but they refused. Poor quality materials and even poorer quality customer service. They have lost a customer over a $13 part.
I am a old guy and this shop has what I need 1) extremely knowledgeable parts guys who know what there talking about and help out by being patient when I get confused. 2) if you want to save a valuable resource called time, the parts you get will be correct and fit correctly. Since I am extra slow to look and figure the install sequence, not having to cut, modify and Jerry Rig a install. Makes me smile ?
Recently acquired an air cooled bug and headed over to WW to get some needed parts. Mike at the counter was more than helpful in getting me what I needed and made sure I had the right parts. I love the VW community and WW does too. Even the guy behind me in line was interested in my bug and had a suggestion to make sure I was leaving with what I need. Top notch!
Bought some upholstery using the on line catalog picture. What I received wasn't close at all. Turns out I needed a different color that they don't carry. I felt really misled by the catalog picture. No help on their end except to inform me I should have known the color. So, I'm out return shipping and a restock fee. I may shop here again but won't be the first place I look. Lesson I got was make sure to call and talk with someone to make sure you're getting the correct part. Don't rely on the catalog. Did the same thing with a turn indicator relay, fortunately on that one I confirmed it first and didn't order. So, helpful when your order, but customer service takes a dive when something isn't right.
I've been a customer for over 30 years, and never had to call customer service until just the other day. A small part (boot clamp ring) was omitted by the manufacturer from an axle boot kit. CS sent out a new ring Friday and it arrived Monday. Absolutely stellar Customer Service!
Fantastic Service! Staff is very helpful, and extremely knowledgeable. I've made the mistake of purchasing certain parts from other places, just to get a cheap item delivered to me. Don't make that mistake! Go here for all your Classic VW parts! Quality parts, at a great price!
Thank God for this guy! This is Mike at WW who had been so incredibly helpful and kind to us over the last 3 years duiring our build. She's all finished and today was her maiden voyage, to WW nonetheless. Took her to meet Mike.
We arrived from the east coast, excited to visit Wolfsburg West. How lucky were we to have a private tour with the owner! The staff was so awesome and the facilities were amazing. This was a perfect way to start off our SoCal trip.
These guys are awesome. I ordered a part on Monday and received it Wednesday, all the way from California to Georgia. Not only was shipping fast, the part was excellent quality. These guys are extremely knowledgable and friendly 10/10 recommend them.
1411 Rimpau Ave Ste 109 # 1009, Corona, CAJunk removal service
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