GEICO sent them for road side assistance for replacing flat tier. The guy came and replaced the spare tier which did not have air (my mistake). We had a gas station right opposite the street where we could get the air filled in the spare tier the guy just fixed and left leaving us stranded as we cannot move the car. It was like he replaced one flat tier with a other I had to get another towing company to come and tow the car to a workshop. Very disappointing experience they could have been little more sensible and sensitive towards customers issue and try to get it resolved they just left us stranded in an unknown neighborhood.
Had my car towed by them and they ran over the key fob. Car was repaired 50 days later and they told me to contact them so they could replace the key fob. Called them over 20 times with them responding. They are working on it. Four months later and still no key Fob, just run around. This company is very unprofessional and do not follow through with what they say they are going to do. I have reported them to my insurance company to not use them in the future and I’m writing this review to prevent others from dealing with the issues I dealt with. Please find a company that is going to be honest and reputable.. I gave them several chances and probably more patient than most.
A follow up to the review. I just received a call from the owner after posting this review wanting to defend himself about why the key fob wasnt replaced. Not much to defend when you run over it. How about apologize and pay for it? A company that doesn’t take responsibility should be avoided. please find an honest tow truck company even in despair. I will definitely be more cautious.
A driver tried to illegally impound my car from the lot I was parked in, which another tow truck company handles and the driver assaulted me and tried to get in my vehicle to stop me from driving off. Made a police report but was told without the plates or description (I did give a description; some 40 year old 6ft chubby Latino guy) they couldn't do anything. I'm sure the company doesn't care cause the cops don't but stay away from this company, cause that same guy who assaulted told me he was going to take my car eventually, a car that I own and paid off years ago and have no problems with. I was a paying customer at that lot and to get assaulted, threatened and basically blackmailed because I didn't let him steal my car is such an insane thing that happened. He tried his hardest to keep me from taking pictures too and wasn't able to get the plates but I found out the company name. Stay away from this company.
This company should be highly recommended and used if your having troubles with a tow call AJ Towing. This company is amazing I'm very grateful they saved me from being stranded.
I had an excellent experience with this tow company! My daughter’s car broke down late at night, and I was really worried about her. The driver arrived quickly, was very professional. He handled everything with care and got the job done swiftly, which was such a relief. I truly appreciate the prompt and courteous service! Highly recommend!
The towing company removed my car from this shopping center without proper authorization. Additionally, I spoke with the owners and managers of all the businesses, and no one authorized any towing. If a towing truck were to remove a car from this location, it would be Nathan Towing.
Who knows how many vehicles they have illegally impounded? You've definitely picked the wrong person to mess with.
Called in for a unique situation where I would need to tow my car to a smog check station and have it towed back. My driver Doug was super helpful and nice through the whole process and even stayed with me during the smog check to make the return trip faster. I really appreciate the service!
Got lucky my insurance sent a tow truck from these guys, very fast and efficient— driver was the most courteous and kind tow driver I’ve met in my life. Would recommend to anyone in the South Bay
Waited for 1 hour and 40 minutes instead of promised 45 minutes. This was a one star review because of the wait, but Douglas who was the tow truck driver, was a great professional who helped me out in a proper manner, that’s why the extra 2 stars have been added to this review.
I had gotten a flat around 3am and didn’t expect a tow to show up for at least an hour, but Mike showed up about 20 minutes after I called and was extremely helpful. He was very professional but also very down to earth and made a rough situation a lot more tolerable. 10/10 Highly recommend
GREAT experience this afternoon with Douglas. My ‘74 BMW decided to die on PCH, A&J responded and dispatched Douglas within 20 mins. He even helped me to diagnose the possible issues. Thank you to A&J and huge shout out to Douglas!!
Junior Hernandez came to tow my Jeep Cherokee as she was in a recent crash. He was incredibly informative and helpful in finding a good place for my car to be fixed properly. He was professional, friendly, full of helpful information, courteous, and did his job with mastery. On e I decided where to go, they handled all the contact and paperwork with my insurance company. The dispatcher was incredibly supportive, too. They are a great company, and I highly recommend them.
I needed my car towed from a parking lot where it was damaged by a hit-and-run driver to my insurance company's body shop. The insurance company couldn't seem to get a tow arranged, so I searched online and found A&J Towing, which is very close to where the car was parked. They answered the phone immediately, took some info from me in order to provide a quote, and dispatched a driver within an hour. I was very pleased with their service and will definitely use them again in the future when I need another tow.
This company charged me $450 less than a-day in their garage, not sure if that is legal tho, breakdown goes $90 storage, towing private property impound for parking in a visitor’s area $280 and labor $80. I was asking for an official receipt but they only gave me an invoice, I’m a nobody and just to get my car out coz it’s vital for my survival i loaned money from a friend..
Mike from A and J Towing saved my night! I had called another service prior and they were unable to help me. When Mike showed up he was able to INSTANTLY help me with my tire! He was so personable and very helpful. Highly recommend.
Best service! They take care of business. When other companies turned me down and had excuses after excuses. A&J Loaded me up and got me to safety. A few questions but no hassle. Awesome 100% satisfied!! Definitely the go to spot
Was very satisfied with my service. I had just returned from a vacation around 1 AM tired and eager to get home when of course my car won't start. I have USAA Banking / Auto Insurance and they routed A&J Towing to assist me. Jose arrived within 30+ or so minutes and was extremely polite, professional, and speedy. Thanks for saving the day!
Needed a tow a 3;30 am and dispatcher was rude because I asked if I could ride in the cabin. I understand with COVID that is not acceptable at this time but I asked when I can expect the tow truck since it’s been over 1 hour keep in mind it’s 330 am!
I told him not to start with me that was me getting my service cancelled at 330 am !
Paid for my service as well and had to wait another hour due to this person having a short fuse ...
I think leaving someone stranded at 330 am is correct and I wanted to voice my opinion and unhappiness with this tow service !
Friendly, professional and a can do attitude. Was not an easy tow job, as I was in a parking garage, next to a pillar, and the steering wheel was locked. Just a pleasant surprise to have him show up, make it look easy, and smile as he drove away to drop the car off. Hopefully, I won't need em again, but if I do, I am calling A&J Towing!
I stopped to get something to eat and upon getting back in my vehicle it would not start. No radio, no lights, no nothing. I thought it could be battery related so, I contacted my roadside assistance company that in terms contracted A and J Towing.
The Tow Gentleman: Douglas promptly arrived, greeted me and asked questions about what I think the cause of it not starting could be. After assessing, he determined that the cable from the battery of one of the post was off. Quick fix.
Douglas was very professional and even the dispatcher ( I didn't get her name) was extremely professional as well. Overall, experience A plus. If I ever have any future situations...will see if their services can be utilized.
Signed, One Happy Customer
Dana M.
My car broke down in the middle of the 405 freeway after leaving Nissan of Torrance. I got towed out of the freeway, and the local driver that worked for the state was a great guy. The ETA was a hour, no problem. I was at the intersection of 190th and Harborgate way. The driver Jose Velazco called and had a bad attitude from the start. I informed him I wasn’t familiar with the area as I just moved here from the east coast. He said “You know what? Call canceled” then hung up on me. So I was on the side of the road till 2000 hrs waiting on a different tow truck company. Called twice to speak to a manager about this guys terrible customer service skills, and never got a call back. Zero out of ten, these people aren’t worth a f*ck.
The tow driver was good but the woman that I talked to on the phone (that refused to give her name) was extremely rude and disrespectful. When. I asked to speak with a manager or supervisor she told me she was it and I couldn't talk to anyone else. I had set up a future time and day. When the truck didn't arrive on time I called to check. She answered and as I tried to explain what's going on she interrupted me and told me it's going to be at least another 30 minutes and if I didn't want to wait she will cancel it and go find another. Then she hung up in the middle of my conversation. I called back and she admittedly hung up the phone and said do I want the tow or not. Because of my time constraints I had to keep it but never again.
Picture this, I'm running late to work, low on gas and while pumping gas I lock my keys inside my car on accident! Instant freak out mode. so many thoughts flying through my head, perhaps the most important, "how am I getting to work" I called the local locksmith to no avail, they were rude and couldnt even give me an estimate on when they would arrive. I didnt want to give up and tried to buy a few things from the gas station to break into my own car... I had lost hope and decided to wait for my wife to come get me with the spare key, and was in the process of deciding how to spend my next 8 hours at the gas station since she was at work. When all of sudden, an A&J towing company vehicle pulls up to pump gas next me and asks if I needed assistance. No faster after I said yes, the driver got down and had my door open in less than 5 minutes. Better yet, he was courteous and understanding of my situation. They will forever have my business!!!!
My car was towed to A&J in gardena On a Sunday. Not even a week passed and Ive had to replace my alternator in my vehicle. My car was there a total of 2 days before picking it up. Ive had my car for less than a year with absolutely no issues and I take care of my car with regular scheduled maintenance.My mechanic believes the car was left on while in the possession of A&J. It’s bad enough having your car towed but the staff obviously has no regard for your vehicle once it’s reached their tow yard.
Do better A&J.
My car was in an accident and was towed to this place. I asked from driver when can I come and get my belongings from the car. I explicitly asked if they are open during weekend, his answer was yeessss!!!! Anytime between 9 to 5.
So I asked a friend to give me ride on Sunday. When I got there, their gate was open also their customer service window was open but they asked me to pay $$90! To get my stuff from car, because it's after hours.
I told them that your driver told me it's okay to come during weekend. You are open. But the guy was rude, aggressive and basically kept my stuff hostage to get $90. I am letting my insurance know that they denied my access to my own car, so probably they can charge one more night.
Deangelo was awesome! He got here well ahead of schedule and was super friendly and helpful. He even gave some quick tips about my vehicle and was super genuine. Couldn’t have asked for a better experience and I’ll definitely be calling them again if I’m in a pinch.
Absolutely the best Towing company hands down!!! They got to me in a timely manner. Customer Service was excellent! Kemic Santa Cruz went over and beyond my expectations considering the dangerous position I was in. He was quick, efficient and courteous!! I couldn't have asked for anything more!
Great Job Guys!!!
Sincerely,
HAPPY CUSTOMER
Website
