This rating is based on customer reviews, inventory size, pricing, and service quality
Recent feedback on Oneway Auto in Alhambra, CA skews negative despite a few praises for helpful staff, fair buyback offers, and low prices on some parts. Common issues: customer service described as rude/unresponsive, incorrect or damaged transmissions/engines, denied or fee-heavy returns, slow shipping, and poor communication. Pricing is mixed, inventory variety seems decent, but yard organization and ease of finding parts are unclear. Overall: 44/100; better for budget, not ideal if time-sensitive or warranty-reliant.
What clients say about Oneway Auto in Alhambra (CA)
Five stars for Oneway Auto! They provided excellent service and were very easy to work with. I’ll definitely be coming back for any future needs. Thanks again for the great work
Had to get a rear axle beam within the day. Started off at a couple other junkyards and dismantlers with no luck. Here, they had a match with the part for presumably the same make and model, but after asking to verify with VIN, we found there wasn't a match. Despite that, James searched around and within the half hour, reach out to tell us he'd found a match, and within the hour, we had our part at a price less than half of OEM. Saved us a lot of trouble, would highly recommend.
Read the reviews before you purchase from Oneway Auto. James only cares about the money and not creating a long lasting relationship with his customers. His negative reviews out way the good ones and its for a reason.
10/24 I purchased a transmission for my customer for a 2011 Toyota Venza for $1,600. With transmission jobs like this(Toyotas) its an easy swap but once the swap was done it was throwing a code P0500 “Vehicle Speed Sensor (VSS) Malfunction”. This code is set when the vehicle's Powertrain Control Module (PCM) or Engine Control Module (ECM) detects incorrect speed readings or lack of a signal from the Vehicle Speed Sensor (VSS). Now I could have easily called James and told him the transmission isn’t working but we did our investigation and found that it all lead to the transmission module. I call James 10/26 and he says no problem I'll get you another one for tomorrow morning coming from bakersfield. The next day rolls around and no module mind you we already promised our customer by a set time the vehicle. I call James and he mentions the the module will still arrive Friday. I call James in the afternoon and his not there he took the day off. He couldn’t even let his workers know what was going on so they couldn’t help me and they close Saturday so no car for my customer. I call Monday James says the module hasn’t arrived yet, i call again later in the afternoon and still no module. I get it James has no control over shipping but to not even make the effort of giving me a call and keeping me updated. I still have to report back to my customer and its making our business look bad. Tuesday 10/31 I call and James said that he thought it was being delivered by UPS but instead DH gate and that it still wasn’t shipped out!!!! He mentions that he has sent out his driver somewhere in Anaheim to retrieve one and the driver would be giving me a call to let me know his eta. The driver never gave me a call. I call James he doesn’t want to answer my calls(he could be busy thats fair) i call for the fourth time i speak to a women and she mentions that the driver has obtained the module and is taking it back to them!!!! Why? if James said the driver would take it to us. I call Wedneday 11/1 morning to pick up the module James says he has no news of the module and he has to wait to have a meeting with his drivers!!!! we later call him and tell James to pick up his transmission(at this point we’re tired of how much time it has taken) and return us our money he says ok and doesn’t say anything else. Thursday 11/2 he'll send someone to pick up the transmission never sends someone I call him, James mentions that his finance department hasn't provided him the check. Friday 11/3 we drop off the transmission and as my worker is walking out with the check he tells him that there is a restocking fee of 20%!! So not only did James waste our time he took $320 from us. I understand if the part was good and we wanted to return but the part was not good to begin with. James already wasted our time, he won't call you back, he'll make you feel like you’re a nuisance. I know James is going to read this and James when you do, have a sense of customer service people can tell when you genuinely want to help them and when you don't.
James was also mentioning that the car would have to be programmed(Lies!!) with the module that was attached to his transmission. We purchased the module somewhere else and the car worked perfect with no code. This man knows nothing about cars.
These guys are amazing! They care! They go above and beyond. With nothing in it for them, they helped guide my teenage daughter on where to buy a car. They told her NOT to buy the one they had and helped her find another. We will be using One Way every step of the way in her project car rebuild!
Asks 1 question and you answer it and give you the run around and totally rude over the phone, very impolite ober the phone no wonder they have 3 stars, goodjob!
Absolutely terrible. This place took forever to ship the part and after all my husband and I have spent and gone through to get to the point of installing the transmission they sent. It was the wrong one! We have called numerous times with no response. Do not use these people . Now we are going on 2 months with out a working vehicle and out $1300 + $900 for the labor to find that it was not the right part.
THIEVES!!! I was shipped an engine that was severely damaged. All warranty and diagnostic info was provided in the allotted time per warranty. Their communication was limited to stating that the info was not provided in time. Then, when the evidence was provided that it was sent in time, there has been no communication since. BBB Submission and legal action is the next step.
I had time to try to fix/replace the tail lights on my car... called on New Years day, a person answered and said "New Years Day is a national holiday, call back tomorrow" and hung up. This is rude and clearly this company does not want my business, and would rather take the time to pick up the phone and be rude to a potential customer than to simply not pick up the phone. No. Never. dont waste your time here, go to Ebay! Also these guys claim to be a Christian business, I call BS... where is the patience and kindness.
Horrible experience The owner James kept giving me the run around on some parts I left a deposit on for over a week ago, when calling to confirm if my parts where going to be delivered on the day he said he kept giving me more excuses that IF the truck was loaded it would get delivered. I dont need a "WHAT IF" I need to know when my parts are being delivered!.. Dont recommend ordering from them any longer and his employees are misinformed and have no clue what sales they do, wasted my time and made me look bad with my clients. DONT RECOMMEND THIS PLACE NOT A SINCERE OWNER OR EMPLOYEE'S!!!
Got a transmission from them, installed it and there was no reverse, tried to get them to warranty it, was told the owners were out for Christmas, to this day have never talked to them. Costed us over $1100 to have the transmission rebuilt, so that we were taking care of our customer.The inside had been overheated and even the internal wire harness was melted. So this experience actually costed us $1600.00 to do business with these people and they won't even compensate us the $600.00 we paid for their transmission.
Don't deal with them. James is a total joke. Sent me a wrong part and tried to blame me to avoid paying for the return. At the end didn't return all the money I initially paid him....
They purchased my toyota tacoma bed in 2008, they paid me a fair price. Went back to them last month for the same transaction on my 2017 toyota, again no problems. I would highly recommend this company.
Beware with this junk yard they sold me a used engine for a mazda . We installed it and the engine is no good .called them back and the guy refused to send me another engine or refund me back .they said they were going to send someone out to check it and never did .im in the process of taking them to court .the guys name is james becareful
Spoke with Denise and Phelipe with an issue asked to talk with manager and they said there is no manager in until next week. So I asked for the person is in charge, I can't believe they told me there is no supervisor or anyone in charge. I have to wait until next week when the manager is there to deal with my issue. That is crazy, but they can quickly take my money with out hesitation. I wish I could give a negative 9 stars...surprisingly they answered the phone. Worst service and Parts ever. Save your money
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