EL DORADO DISPOSAL SERVICE in
Placerville (CA)

Heather in customer service answered all my questions regarding the recycling of used motor oil. Plus she gave me a senior discount for my normal scheduled weekly pickup service. Thank you again Heather !

Every time I have to call EDD to arrange for some kind of pickup, the gals that answer the phone are ALWAYS so sweet and kind. I just wanted to say thank you for that. You always put a smile on my face. Thank you so much for your help and wonderful service!

Julie was so helpful and wonderful. My question was answered quickly and my request was immediately addressed. Julie is the kind of person that any company should want as a customer service representative.

The lady just spoke with me on the phone is super nice and very easy to communicate. But I forgot her name. Sorry.

Andi was fantastic when I just called for customer service. Polite, courteous, knowledgable and efficient! Much appreciated!

Taylor was super easy to work with and answered all my questions during the dumpster rental. Second time using them and they have been helpful both times and best pricing for large dumpster rentals.

I have called several times over the years and have always experience professional, knowledgeable & patience from each person I have spoken to.. Heather was very helpful today in setting up a curbside pick-up for next week weather permitting. Very pleasant to speak to. Thank you !!

Heather, as usual, welcoming and pleasant - and sets up my special pick-up request quickly. And thanks me. 25 Feb 26. Wiswell

I spoke with Julie last week. She tried to help me re set my Auto Pay because my old charge card was compromised, and l have a new card. The set up was not successful. Julie needed to contact tech support and left me a message to call her back. I called back and spoke with Andy today. She was walked me through it, and the auto pay set up was successful. Both Julie and Andy are awesome!! They were friendly, professional, patient, efficient and very helpful. I thank both the ladies for their help!

I believe the truck number was 152334, picking up green waste cans today in Camino. Very polite driver waving hi to my son and getting out of the truck multiple times to pull cans away from neighbors cars before dumping. He obviously cares and is doing a great job as a person and employee!

I called to inquire about getting an additional green waste container and was surprised to hear there is no charge for a second one. Then i was asked if I was over a certain age, which I was, so I also qualified for a "senior" discount. Two good surprises in one call.

My call was about my billing. Some time in the last few months my billing changed from monthly to bimonthly. Julie walked me thru it. She didn't treat me like the old lady I am which was very much appreciated.

Called and talked to Heather at EDD. She was very pleasant and informative. She walked me through the process of and got me all squared away. Made me feel like a VIP customer.

I spoke with Julie, to have an old refrigerator picked up at my house. She made it quick and easy. Julie was very friendly and was a pleasure to talk to.

Oil pickup workers great. Scheduling jug drop off is easy. Driver always picks up and drops off when requested.

Agent knowledgeable, professional and very patient. Understood my issues and walked me through the "auto-pay" process. Thank you so much .

i had to change the account that pays the bill, Katharine was exceptional and assisting me in the entire process. My name is Brian Sonner not Cruz Lopez (he is my son.)

I was "late" - I kept getting logged into an old acct and I wouldn't send $ to it since it wouldn't post to my current acct. My God, these people are genuinely HUMAN. They still had to send out late notices and threats to stop service as I scrambled to find my right acct., but honestly, I think they'd still come given that this closed acct issue has been known by them for a while. Just sayin' -- these are good people, excellent character and I can't say enough about the trucks (drivers) always leaving the bin upright and in the right place.

Called to set-up a large item pick-up. Talked to Katherine. Katherine was friendly and efficient. My experience with her was enjoyable and productive. She was a pleasure to deal with

Julie in Customer service turned around my angry complaint in to positive review. She and the pick up driver that fixed my problem managed me with kindness and patience. Thank you.

They are good drivers on our community funded & maintained private easements/roads. They are careful of people walking, driving, never heard a complaint. I do wish we had an option for green waste, but cost might be too much for me. Still, just one can weekly or alternate weeks would help so much. Thank the Eldo disposal drivers for. Consistently good work!

Julie was able to get me set up on TRASH DAY!! She was very friendly over the phone, explained all of my options, upgraded my recyclable container, and listened to my CRAZY moving story. Julie made my day, and I was happy EID was able to pick up my trash on short notice.

Julie was fantastic! She addressed my question, never made me feel stupid and gave me professional information that was totally appreciated. We need more people like her helping in customer service positions.

Driver let customer service know that our garbage can was damaged. Customer service notified us via email. This level of service in a small town is so refreshing. You wouldn't get that in a bigger city.

⭐️⭐️⭐️⭐️⭐️ I spoke with Julie Smith at El Dorado Disposal / Waste Connections today about scheduling a debris box, and she was absolutely wonderful! Julie was informative, friendly, and incredibly helpful throughout the entire process — from answering my questions to coordinating the drop-off and pick-up. She made everything quick and easy, and her positive attitude truly stood out. El Dorado Disposal / Waste Connections is lucky to have someone like Julie! Keep up the great work! ?

Julie and Anandi were two very kind and helpful to us getting service that makes life better for us. They both went beyond what was necessary to help with your service. Thank you so much

Julie is without a doubt a 5 star employee. She took the time to listen to my plight and did a super job getting my account back on track. Thank you so much!?