Mc Hugh Auto Wrecking JunkYard in Concord (CA)

Every time I had to deal with any impound tow company it was automatic rummage through entire car as soon as it hits the yard. My car was full I mean full of treasure. It was there for a week my own doing. But, I paid the fees which was a lot. To my surprise everything was still there in the same spot. I recommend not getting your car impounded. But if you do you want these guys to do it. Great job not your average tow company.

This is the best by faaaaarrrrrr towing company I have ever dealt with in my life!!💯❣️ Was treated with great care and understanding from ALL the staff there, which was not what I was expecting. I have to give credit where credit is due to Lauren, she went above and beyond with the greatest customer service and worked with me on getting my car back. She treated me like a person and not just like all the other tow companies you hear about out there that's just like " You either got it or you're not getting your stuff back." Truly amazing. I so appreciate and am greatful for all the patience and understanding all of you have shown me, Mr. McHugh is smiling down on all of you with how you guys are running the show. Just how he was!! I know he would be very proud of you.... Keep up the great work and continue being the people you are cause the world needs you, there's not enough people like that anymore 👀💪💯💯😎🤠😇

Family owned and operated, serving the community of contra costa county for 65 plus years.

Quick. Easy. Efficient. Honest. Best experience I’ve had from a tow company. John provided a wonderful service. He also shared knowledge on my battery. Would definitely recommend to family and friends who are in need.

I”ve had such a pleasant experience both times i’ve used their towing service . The lady i’ve spoken to on the phone has great customer service and the drivers are quick & great as well! Highly recommend.

Just another happy moment getting my belongings out of my long lost truck. The Staff was helpful and courteous. I appreciate everything you did to help! PS I love the location! It's so dang beautiful out there! Ty JDavis

Unfortunately, I found this business to be unreliable and disorganized, based on my experience. TLDR; I needed my car junked, but they no-showed/rescheduled on 3 separate occasions and lacked communication. My car was at my parents' place, 30 miles away from me, and since I'm required to be present for pickup, I wasted a lot of time and gas money for their no-shows. Initial appointment: We were scheduled for a Tuesday 9-10am pic-up window. At 9:45am, they called explaining that the driver had a family emergency, which is totally understandable. No worries here. Rescheduled: We rescheduled for Sunday 10am pick-up time, and they said the driver will call me when they're on their way. I even called the day before and they confirmed my appointment. On Sunday, 10am passed, and I hadn't heard from the driver. At 10:20am, I called the office to check on the status of the situation. It went to voicemail, so I left a message. They called me back shortly after, stating the driver can't make it until 12:30pm. At that point my gut told me this was an unreliable situation. I was unavailable anyway, but I also wouldn't want to wait 2 hours for something I didn't trust would happen. Rescheduled again: So, we rescheduled again for Tuesday before noon (yesterday). It's now Wednesday, and I haven't heard from them. I'm not sure what's going on with the business. Maybe just an unlucky coincidence, but I'll be looking elsewhere.

Well, if it's inventory was refreshed more regularly this would be a pretty good place, tiny entry fee, a good selection of cars to pick at. Staff is what you would expect from a salvage yard. Quick to the point, not trying to capture your heart or anything. All in all, I had a positive experience.

This is a fake company. They are using stolen John Mchugh’s towing pictures and information.

they do some cool shit

I've investigated thousands of crashes in my career. It finally happened to me. Had CHP get me a tow and this joke showed up 30 minutes later. I told him what was up and he cuts me off. Says, "Well, tell me what you want because I charge $220 an hour." I politely tell him USAA is covering the tow. He tells me, "No, that's not how I work." I tell him to leave. Of the thousands of crashes investigated, never have I ever come across a wrecker service that charges a customer, with insurance and tow coverage. Interesting.

Nice people called ask how much it would cost for my tow by chp would cost took a few hours called back and gave me the numbers per day. I had to wait a few days because dmv was closed i thought it would cost 1000s of dollars but it was cheaper then i thought fast and friendly service.

worst customer service. I Needed a window for my truck. Guy at the desk said they had it, I asked for him to confirm. He would not. I drove all the way from Berkeley. They didn't even have my truck on the lot. Avoid this place at all costs. Head to Fernandes towing, much greater customer service.

Called about a radio. They said that there was a radio but that I would have to come down to see if it was the right one. When I drove there and found that there was not radio. They said, "It was there yesterday." Upon complaining they changed their story saying that they don't keep inventory. Unfortunately, you won't be able to use the "new management" excuse from four months ago. Better have some more of your friends write some good reviews. You are not running a business that I would recommend to someone who values their time and prefers not to be lied to.

They were very helpful they didn't have a big inventory like there was before what was easier and more manageable because I can actually find what I was looking for which was just a battery more than half off price just as good as a new one little homie at the counter was very helpful

I rented a u-haul, got a flat. I-haul reached out to them for assistance they said they would be out in about 45min. After the 45min u-haul reached back out to them and they stated that they would be able to help. Terrible!!!

Great service! John was awesome--on time, knowledgeable, and professional. Great guy.

Unprofessional and unorganized. Joe/Lauren/whoever took my information down, confirmed my appointment then TOTALLY ignored it and I had to call to track them down. They hadn't even written it down, not a single apology when I called about it-- they asked ME not to give them an attitude. Ridiculous.

They have a huge selection of vehicles. Could be more modern and organized. I'm a Toyota tech and when we as a shop need a known good part, I go here..thank you

The yard is small and completely unorganized. The front desk thinks he has a car when then don't. Their "no plastic" policy means you need cash to buy parts.

Very good just checked in at counter and told them what I was looking for and thay gave directions to the part cars location .

Can usually get a good price here. As with other yards I call in ahead and ask if they've got any of my vehicle in. (89 mustang 5.0)

Stuck on the side of the freeway for hours waiting for my insurance to find a tow truck. By chance this tow truck from MCHUGHS comes and offers his service without being asked. What great people.

They were so accommodating and very nice. They answered any questions we had even though at the time we got there it was almost closing time for them.

Its a average yard call ahead if you can to check available parts but know this not everyone everyday is having a good day so the day you call or go in be prepared to be prepared.

Great bunch of people, very helpful, great prices, overall, my best experience I've had in dealing with wrecking/ tow yards.

I waited for another tow truck company for 2 hours called them an they came in 15mins an the man was friendly an quick with the service. Best towing company hands dwn