honestly golden way saved my life today. i was stuck near the market with a dead battery and two screaming kids in the back... i called them because they said 24/7 and the guy showed up way faster than i thought. he was super nice and got the car jumped in like 2 mins. price was actually lower than i expected too. def keep their number in ur phone just in case!!
AVOID THIS PLACE AT ALL COSTS.
The positive reviews are definitely forged. We waited 3 + hours for a tow truck. Repeatedly called them. Different people picked up each time, made us wait 10-15 minutes on hold, and then lied stating the driver is on route. They never came. They took my credit information too. Trust me. DO NOT USE THIS SERVICE.
Golden Way Towing is dependable and professional from start to finish. They provided updates, arrived quickly, and the driver treated my car like his own. Their rates were fair and transparent. A smooth experience all around, five stars without question.
Racist, Rude, and Completely Unprofessional – Avoid at All Costs
If I could give zero stars, I absolutely would. This was one of the most disrespectful, unprofessional, and outright racist experiences I’ve ever had.
I called this locksmith because my steering wheel club wouldn’t unlock while I was parked at work in San Ramon (I work at PG&E). They told me someone would arrive in 25 minutes. I waited 45 minutes. When the locksmith finally arrived, instead of parking and calmly approaching, he pulled up honking like a madman. Then he looked at me and said, “I have another call to go to,” like I hadn’t just waited almost an hour.
As if that wasn’t enough, he followed it up with the disgusting line:
“I don’t help your kind.”
…then sped off.
A few minutes later, he came racing back and yelled, “Do you really have money?” — despite the fact that I had already given my credit card info when I booked the service. The implication was crystal clear: I’m a Black woman, so I must not be able to pay him. Racist. Point blank.
He unlocked the club, but then tried to throw it to the ground. I told him not to litter in our company parking lot. I was on the phone with my daughter saying, “I’ve never experienced something like this,” and he snapped, “Me either. I don’t help your kind.” For the second time.
This was harassment. This was racism. This was unprofessional on every level. I’ve worked hard to get where I am in life, and I am absolutely not going to tolerate being treated like I’m less-than because of the color of my skin. I will never give this business a dime again, and I’ll be warning everyone I know to steer clear.
Fast and efficient service. My car wouldn't start, called Pine Towing Richmond and they showed up ahead of the confirmed time. Driver offered to check the battery before loading my car and charging me for a tow. Turns out it was my battery, he charged it up and I was on my way, he was honest and saved me money!!
Absolutely the worst experience I have ever had. I called and was told that I would have a tow truck within 45 minutes to wait an hour and a half for them to tell me that it would be another hour before the tow truck would come. They would put me on hold and leave me on hold. They told me the driver would call me when she never did. I would never use this towing company
I needed a tow truck for my RV stranded in San Ramon in a mall parking. This company tells me I will be charged for 3 hours at $348 an hour. I agree and ask them to send the truck. Towing goes ok although the driver showed up after 2+ hours from San Jose of all places. Towing the RV home went without problems and an hour later we are there. The initial charge went from 3 hours to 4 hours ($1435) and since that was not enough they charge my card another $180. Ohh, and on top of all this they charge me 4% credit card fee as well.
I called a few times to inquire about the charge and after same hassle I manage to speak to someone who recommended himself as a manager. He promises he will get the charges adjusted properly and he will contact me back. Its been a week since and nothing, not a pip. All this feels like squeezing more money out of a customer who is in a bind and has very little choices.
To all potential customers, beware!!!!!!
I had such a great experience using Golden Way Towing. The company was willing to work with my budget and gave me a great deal. I didn’t have to wait long before my tow truck driver, Ben, arrived. He was amazing! So kind and very knowledgeable. I would definitely recommend Golden Way Towing!
Service today was amazing coming back home. Driver came on time Truck was clean, efficient, polite, friendly driver whose name is Fabrizio. Thank you so much.
I'm so thankful for Golden Way Towing! My car broke down on the highway and they were there in no time. They provided fast and reliable service during rush hour. The tow truck was spotless and the driver was very kind and professional. Highly recommend them!
Got a flat tire on my way back on picking up the kids, the guys on Golden Way Towing call center were very understanding - they sent me help within 30 minutes! The tire was replaced in a zippy. I couldn't be more grateful! 5 stars!
Im on the side of the highway with a flat tire. I called and they quoted me 45 ETA. They asked for my card # to dispatch a driver I say okay cool and give them my card over the phone. A tow truck driver calls me back 20 minutes later asking for my location again, he sounded rude and annoyed. I gave him my exact location again and he said he will be here in about 40 minutes. I wait another 45 minutes and then call. No answer. I call from my cousins phone who is with me and they answer right away and say the driver tried contacting me and arrived and never saw us. Which is all a complete lie I have had my phone in my hand this whole time and never received a call. Also I’m right on the high way there’s no way he could’ve missed me. So the receptionist rudely tells me I didn’t answer and if we want another driver to coke it will be another forty five minutes. Im typing this as I wait for them but I doubt they will show up.. save yourself the time and call another company
Even though the wait time was longer than expected, once the tow driver did arrive, he apologized and informed me how busy they currently were. I was taken care of and given great advice, so it was an overall wonderful experience.
Customer beware, please learn from my experience and don't let this company do to you what they did to me. I recommend finding an alternative, but if you must use Golden Way then please heed my warning:
1. Make sure you lock down the price upfront, on the phone, before they send the tow. Get your estimate upfront, and don't agree to anything until you do.
2. If they attempt to add extra charges decline the tow.
I requested a non-emergency tow of my AWD vehicle 7 miles. I let them know it would need all 4 tires off the ground as it was an AWD vehicle. They let me know they'd get back with an appx time for pickup. When they called back and set up a pickup I did not get the price, that was my mistake.
When the tow truck arrived, they told me the price to tow 7 miles would be $229 (partially because I was being charged extra to have my back wheels on dolleys, as is standard with any AWD vehicle).
7 mi - $229
That is a terrible price and a terrible value, especially considering I basically put my vehicle on the tow truck for the driver. So if that's what you're looking for then you found it. Like I said, get the price upfront. $229 is a ripoff but if they want my money that bad I'll give them this review for free.
Will never use this place again. Re-upped my AAA and if you end up using Golden Way I'm sure that's the next thing you will do, too.
The call was friendly. The driver called ahead and came at the time of estimate. He even guessed correctly what was wrong with the car because of the experience. At the end of the trip, I signed on the phone and got a follow up call right away to finish the payment. Everything was done smoothly and I was on my way. Thanks!
Price Gouging and the most terrible customer experience. Keep away! I had my car towed 34 miles from East of El Rancho to San Ramon on June 5th near midnight for $330. I arranged a tow from San Ramon to San Jose, a distance of 33 miles. After we reached I was told that I would have to pay $685 to unload my car. This after the Driver showing up 1 hr 10 min late past the appointment. When called out for price gouging, the Tow driver asked me to call the manager who just did not pick up several times. Then I was told it was for the exceptional service. If you want the worst possible service and be Price gouged, use these guys. Utterly unprofessional. Will NEVER use them again
Guy, he was fantastic. I did not need to wait long for Golden Way to dispatch a driver to me. Once he arrived asked how I was, what was the issue and took 5 minutes to prepare my car. He drove me home on the way to my mechanic. Incredible service. Thank you
Got my car stuck bad on Saturday, read these guys' rating online, called & they were there in 30 minutes. Driver M Carbajal was super professional and got me off a 2 foot high retaining wall in less than an hour. Thank you!!
Wish I would've seen the yelp review first which has 1 star. Google search said this company was a 3.9
Appointment for pick up was 7:15-8:15 for a 9 AM auto repair appointment which they knew about. Coworker called at 8:10, they said they'd be here in 15 minutes. Still no tow truck. I called at 9:15, they said they'd come in 10 min.
They finally get here around 9:30. I asked about a price reduction, the driver (which I won't say since it was a completely different towing company that they just outsourced), said no they have to charge us the correct amount. I said so nothing for you being an hour late? He said no, maybe next time. Absolutely will not be a next time.
He said they gave us a discount for our car not being able to be in neutral. But the amount charged was the amount they already gave us for it not being in neutral. No discount was applied.
We called to talk to a supervisor. His name is Lee. He kept cutting my coworker off on the phone, saying oh it's just an hour late, like it's not a big deal. Not accepting much responsibility or accountability. Very rude on the phone. Not apologetic at all.
Was having a really bad day car wouldn’t turn on and a friend recommended this towing company. Driver Leo arrived promptly on time with the estimated time that was given to me. Leo was very helpful and was able to make my day better with his service and kindness. Definitely will recommend the Towing company and thanks a lot Leo for providing fast and quick service.
They did great from start to end. My driver was Leo did an awesome with my car and took care of business in a professional and timely manner. Would definitely use there services if needed again. 10/10
I’m giving two stars because they lied about the pricing. I could’ve got another tow company out. They estimated the service of changing my tire between $40-80. Before the driver started the work he said it was $134.00 fee for coming out less than 1 mile to change a tire. I tried to call the company several times just to have the phone ring back to the driver who came out. I then said I would prefer to call someone cheaper. He then said it would be a $40 cancellation fee. Still would have to pay. So I went ahead and allowed him to change the tire. I only had 2 $100 bills. He said he didn’t have change. I went and got 2 $20 bills he said he didn’t have change either. Real rip off. I ended up paying $140.00 which could’ve been a tow and a new tire with another company. Go with another company. They give cheap estimates over the phone then charge extra in person.
Terrible service and improper pricing!!! The tow truck arrived later than 30 mins that I was told. And charged me extra even though it was less than 2 miles than was explained to me on the phone. The lady was rude on the phone. She said the cheaper rate was for 0 mile distance. She actually said that to me. They are a rip off and take advantage of the customers who are helpless. Make sure to agree on an exact amount before they dispatch a tow truck. Not even their own tow truck. So I guess the service just makes money overhead of the tow truck drivers that’s why they charge extra.
They were very sympathetic to my issue and worked with me and my Budget. The Customer service Amber and the other girl (sorry I forget her name) were very pleasant. Very In formative and clear on the Policy. The Driver Johnny was a good guy as well. I highly recommend using this company.
11/19/17 - Called a few other tow companies who said they don't tow toolboxes and they said they could. Great !! Needed them to tow my large toolbox back to my house. ( I can no longer work due to an injury ) Waited 3 hours ( supposed to be there at 1:30 ), showed up at 3:30 after many times of being told " in 20 minutes " and then he tried for 3 minutes and couldn't get it on the truck. I'm disabled and cannot do it myself. No indication of they may not be able to do it. Horrible customer service. Beware.
Rafael is our hero! Great service, highly recommended. He rescued us from a flat tire in the middle of nowhere, then went WAY above and beyond to get us to the big Warriors game we were driving to. Excellent service, great attitude and creative thinking! Thank you Rafeal for rescuing us, getting us to the game and being part of a great story. :)
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