Prime Automotive in
Castro Valley (CA)

The team made a great impression — the oil change was done quickly, and the price was very reasonable. Excellent service overall!

Service has always been superb. The mechanics are efficient and provide quality work !!! Work is done in a timely manner and I appreciate the fact that they go the extra yard to assess if everything is working properly within the engine and the exterior such as tires and underneath the car.

My car overheated and they took me in right away! They were super! Honest, affordable, clear, transparent on the issue and solutions. I wish they were in SF cause they were way better than my normal mechanics over here!!! I had been having the same issue and no one else caught the problem! Yay! They are great

This place took care of me & my car though I didn't have an appointment with me. Excellent service & great staff! I'll recommended this place to all my friends & relatives.

My new shop of choice. I've been here twice now and I've had stellar service from very knowledgeable mechanics. Fair pricing and they're honest about when specific services are needed. When an estimate for a specific service (transmission fluid change) seemed high for my truck, they investigated why it was high for me. Turns out it's par for the course on my truck due to design. They also let me know of any issues that need attention and are open about when it should be taken to the dealership for specific repairs. They make sure to do good work and do right by their customers and clients.

I’ve had two great experiences bringing my car here. They are kind, they explain things and are not pushy. I did have to remind them to check the tire pressure during my oil change, I was under the impression they do a courtesy check on the overall health of the car, but I’m not sure they did.

Went in for an oil change. The guys here are great! Car was done in 20 minutes. Everyone is very friendly and helpful. Highly recommend.

Excellent service, great guys to work with, above and beyond in terms of communication and an outstanding price… I would highly recommend Prime Automotive to any of my friends looking for a good repair shop and that is saying something in this day and age.

I needed a smog for my 2005 G35 Infiniti. I call several places & decided on Prime because the person I spoke gave me all the pertinent information I needed for the smog. They did the smog the next day, which didn’t take long & gave me a $10 discount. Prime charges labor for smogs. In my previous experience, other smog shops include labor in the cost.

Outstanding service! I came in needing my brakes replaced, and the team was incredibly professional, friendly, and helpful from the moment I arrived. They gave me an honest estimate, and were even able to complete the brake service the same day. The whole process was smooth and stress-free. It’s rare to find an automotive shop that’s this honest, efficient, and customer-focused. Highly recommend to anyone needing brake work or general car service!

My oil change and safety checks were performed in an expeditious and professional manner. Air and cabin filters were checked.

Staff is always friendly, they go out of their way to make sure you leave happy AND they actually pay attention to your car even doing a simple oil change - they will inform you of any problem they see and suggest you get what ever it is done - they were spot on about my valve cover gasket leaking oil and also that I would need a brake job soon....even if you get the work done somewhere else. That means something to me!! Especially after witnessing how most shops take advantage of women. Thanks Prime Automotive!

AC stopped blowing cold. They found a small leak and were able to repair it easily. No up charges, honest and knowledgeable staff.

My brakes were making a horrible noise and they took me right away. I was called as soon as the problem was diagnosed, they told what the estimate was, and I had the work done the same day. I'm very happy with the service.

Awesome owner came to get my new license plate screwed on they got the job done quick and easy! Definitely recommend them!

Prime Automotive is truly a great place! The customer service is top-notch — friendly, professional, and always willing to explain every step of the process. Joe the manager & Ray are absolutely the best . Whether I’m in for an oil change, a tune-up, or just making a quick stop, they’re always timely, efficient, and helpful. I really appreciate the reliability and honesty here. Highly recommend!!

I recently purchased a vehicle after buying the check engine light came on I had it scanned and it showed code p0303 what I thought was a simple problem turned out to be unsettling but Joey the manager was so helpful and honest he explained everything to me with great detail he keep me up to date on everything and explained to me all that was done to the vehicle pricing was fair. Overall Good mechanics friendly professional knowledgeable and very good customer service even with the bad new I walked out satisfied. They really seem to care for there customers and there needs. If you want a honest mechanic I highly recommend this place.

I got the regular motor oil and transmission oil changed. This is my regular place. He will not try to oversell anything. I had some issues with my tire and he made some suggestions and his suggestions solved the problem. I recommend this place for any car related issues.

Seem like really nice guys, and judging by the other positive reviews, this might be a one off. I recently had a pretty terrible experience. Somehow they wedged the centering ring on backwards. This made the lugs on the wheels unable to be torqued down. Luckily I was able to pull over before my wheel fell off. Not sure how you don’t notice it’s on backwards in the first place since one side has a lip. I had to pry it off with a mallet and a screwdriver.

Literally one of the best experiences I have ever had at a automotive shop! They were able to take my car in on short notice all while treating me with such kindness and compassion! They found a major leak in my vehicle and promptly fixed the issue. They even took the time to show me the difference in the new parts and the old parts that they replaced in my car, which is something I have never experienced! Pricing was also phenomenal as well! I can't say enough good things about this place. They are definitely my new go to repair shop!

The Prime Automotive team is awesome! They are exactly what one would want and expect from a local auto mechanic's shop. Transparent in their communications, trustworthy and understanding of their customer's need to possibly pick and choose work to be done now and what can wait a bit (to save the wallet).

I recently had an excellent experience at Prime Auto, and I can't recommend them highly enough! From the moment I walked in, it was clear that the team is knowledgeable and genuinely cares about their customers. When I needed help with my car, the Prime Auto team not only took the time to thoroughly inspect it but also pointed out that the issue might be covered under warranty. They suggested I take my vehicle to the manufacturer, which saved me potential costs and a lot of hassle. Their honesty and transparency throughout the process were refreshing and greatly appreciated. They went above and beyond to prep me for my visit to the dealer, ensuring that I knew what to expect. It was evident that they had my best interests in mind. Although I ultimately decided to take my car to the dealer, I left Prime Auto feeling confident and well-informed. It's rare to find a place that combines expertise with integrity, and Prime Auto does just that. They have gained a new customer, and I will certainly return for any future automotive needs. If you're looking for a trustworthy place to take your vehicle, look no further than Prime Auto!

Joey and Ray were extremely polite and checked out my brakes on a Saturday afternoon. I appreciate them both explaining to me where I was at in terms of when I'd need to replace them. I plan on returning when it is indeed time to get brake services and know my car will be in good hands. Thank you so much for helping me out, customer service is A1.

First off, big shoutout to Joe and his team at Prime Automotive. My car is a bit on the older side and I thought it was on it's last legs when my check engine light came on. So, I decided to take my car in expecting to hear the worse. Fortunately, Joe was very familiar with my car and gave me insights on it that I never knew about or even considered. More importantly, he kept it real with me each we spoke and told me there's still a bit of life left in my car. As for the service, it was as smooth as one would want. I dropped my car off and received update calls after they finished diagnostics, before they moved forward with any service, and when the car was ready to be picked up. Pricing was very fair but the customer service is the reason why I'll be a return customer. Much appreciated, Joe!

I had a great experience with prime automotive. All the rave with my husband. Two very polite young gentlemen run the front office. While excellent and obviously dedicated workers repair the cars. I say it's obvious because our vehicle has always been return in a flash and in excellent condition. Better than how we've left it with them.

I called Prime Automotive with a pretty significant repair and not only were they willing to take my car right away, they finished the work the same day. And their prices are very reasonable. Joey was great to work with and kept me updated throughout the day. I will definitely be going back to Prime Automotive for all future work.

Needed to get an oil change for my car and decided to come and try out under the new ownership. They were able to take mine and my partner's car the same day without an appointment. The oil change was super fast, quick, and reasonably priced. The mechanics were also super knowledgeable as well and pointed out a couple of additional work that would need to be done and also gave second opinions on what other shops were saying. Would come back and recommend not only for oil changes but also any other auto mechanic work.