What clients say about Phoenix Metro Towing in Apache Junction (AZ)
A friend of mine, traveling in her personal vehicle on vacation tragically had an electrical issue and her vehicle engulfed in flames. This company was called and didn't treat her with any respect, patience or sympathy in a very stressful situation. She lost everything she and her friend lost everything physically that you need to travel 2k miles from home and the attitude of the tow driver was FAR what is stated on your webpage. I'm fact, he screamed at her and others. ??
The Shawn/Sean is a horrible person! When I first got there. He was screaming at another companys tow Truck driver. He didn't like where he was parked so he screams at him to get out, get off my property, taking his camera and jumping up and down on the sidewalk, outside taking a video and screaming. I'm like who is this whack job, then I had to deal with him, after losing my car to a fire and all my contents . I was very upset in crying, he no empathy, screamed at me and was so rude, I really think Apache Junction police should find a new company to deal with, I went next door to napa to buy a phone charger.Because my phone was dead, the gentleman that worked there told me what horrible people that worked at Phoenix metro and how horrible they treated people on a daily basis! This guy, Sean is on some kind of power trip. And has no business working with the public!
Horrible company not professional truck was towed from police department was stored there for 30 days. Finally got my truck out and there was damage from their tow yard. They were going to give me the tow yard fees back from the damage that was done, but I didn’t accept took the truck in to get estimates it would cost anywhere from 5K to 7K in repairs. Just wanted my truck fixed, but now they’re screwing me out of getting my truck fixed now there saying they have nothing to do with it. After finding out what it was going to cost. Really crappy people there. I got a recording of the lady that works there telling me to go get estimates. I’ll keep you guys updated if they ever get my truck repaired. But I have a feeling there not.
Super fast, great price and awesome service. TYLER is the man!! After waiting nearly 3 hours for AAA to schedule a tow, we called Phoenix Metro Towing and with in 15 minutes Tyler has us loaded up and on the way to a tire shop. Great dude !
DON'T WEAR SANDLES OR OPEN TOE SHOES ON THIS PROPERTY, you will be asked to leave and come back with "real" shoes.
(Maybe put THAT on your website or make a sign.)
Also, unable to find office hours anywhere online, only "24 hour towing."
Israel was awesome. Personable and level headed which was good for me when Im getting towed at the end of a long day. Recommend keeping this guy around
I had a tire blowout that required a tow near Superior. Called my AAA, they were inept at best, so decided to work directly with Phoenix Metro. They dispatched a truck within minutes, and when the driver, Trevor, got to me it was a very pleasant experience. He was knowledgeable, friendly, and didn't waste any time getting me to where I needed to go which was about an hour away. 5 stars all day long for these guys. Hope I don't need a tow again soon but if I do, they will be the only call I make.
Phx Metro Towing was excellent! Lonnie the driver, and his partner worked tirelessly in their efforts to tow my vehicle. They performed where the other towing company couldn't or wouldn't! Should I need tow service in the future, Phoenix Metro will get my business and referrals. This will also include notification to USAA!
Thanks for great service!
Great service!! I called in to have our company glass truck picked up from PHX (60 HYW) and brought back to our shop in Tucson. There ETA to get to our guys was within 1 hour. They were also able to bring back our 2 crew passengers. From the great customer service of the office staff (Bailey) to the truck driver and the reasonable price, I'd definitely recommend this towing company. Thank you all so much
The driver that came to save me last night was amazing. He was so very nice. He treated me with so much respect! He first told me not to worry and that he was going to have my car running in less than 10 minutes and he did exactly that. He found that my connection of my cables was loose and could not be tightened any more so he modified them with a hammer to make a tight connection then hooked up his small jockey box and told me to start my car. It was as though there was a faith healing. I have not had any further issues. Thank you, thank you!!!
I forget the drivers name but he was professional on the phone, professional in person, attentive and made small talk to lighten my mothers mood which was stressed out. Never a fan of tow services as usually it takes hours for a tow, drivers are often dirty but you 1000% get 5 starts for personality, promptness and kindness.
One of my fleets trucks broke down and was stranded on the side of the freeway. Phoenix Metro Towing was quick, communicative and didn’t break the bank! The driver was very kind and extremely knowledgeable. 10/10 recommend and we will definitely be using them again if we are ever in the same situation.
I am sorry I can't remember his name but tow truck driver arrived quickly and said he would take my car to the dealership and I could go home. I was very grateful, it was 10:30 pm. He sent me a picture of my car after he dropped it off at the dealer and said he locked it up and put a note in night drop. Great customer service! I highly recommend this company! Thanks again!!
What a difference. Last time I needed roadside assistance Tesla sent Professional Towing and Recovery llc. They took 3 hours to arrive because they drove for 90mins the opposite way. Then scratched my rim. Then I had to chase them for 4 months to repair my rim.
We had the absolute best and humane experience with Phoenix Metro Towing today. We stayed in touch the whole time and on top of that they provide a real time tracking on the map so you know where they are.
Also they know how to work on Teslas so they won’t scratch your rim.
Word of advice if Tesla tries to schedule you with Professional Towing ask them to send Phoenix Metro Towing instead.
Called PMT for a tow a mile + from the house to drop. Explained my vehicle was lowered may need special attention. Dispatcher quoted fee, excellent, good communication. They sent Brandon, awsome guy! prompt very respectful great communication knew what he was doing. Explained how he was going to get my vehicle on deck without damaging had no worries. Followed him to drop an he unloaded no issues.
Great experience only company I will trust with my lowered vehicle. Thank you Brandon
thank you PMT!
Driver was fast, efficient, and made sure I knew exactly where my vehicle was going. He then called upon arrival and gave me the parking spot, what he did with the keys, and what to expect from the service center. Couldn’t ask for more in a stressful situation.
My driver was amazing and extremely professional. He arrived quick he took very good care of my vehicle and he dropped me off at the repair shop quickly and easily. Extremely friendly and professional... Excellent!
Had a great roadside assistance experience with Michael yesterday. Our Yukon died in the Albertsons parking lot and wouldn’t jump so he was able to safely tow it from a narrow parking lane and got it safely to the dealership for warranty repair. Super friendly and skilled at his craft. Thx Michael!
My motor coach broke down 80 miles from the nearest dealer that could fix it. I called Phoenix towing and not only did they send someone right away, they sent the right equipment. Towing a 45 foot long motor coach is no easy task, but the team took their time to get the coach on the trailer safe and secure. The team was very professional and very easy to work with. I would highly recommend this company for any of your towing needs.
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