I kinda understand, but I needed lights for my lic plate as a warning light was on that it was not working. The man said the led were better and brighter. He opened the package. I went out installed and light still on. I need regular bulbs. He said to bad do sad you installed them. Mind you I was in the parking lot and 1 min had passed. I left went up
The road to auto zone. The guy said you can’t use them leds cause the resistance is wrong. Gave me lights at 1/4 the price and it worked great. Shop auto zone they know more and help out better. Bummer is I own shop as a silent partner and will let my partner know I don’t want Napa used. Not in Wickenburg so I need the lights. Should have called my bro. Or went to auto zone first.
I needed an odd sized o-ring that I couldn't find anywhere. The clerk at Napa went out of his way to look for it in the back. He found one that was a pretty close match. It was in a spare parts box so he let me have for free. Now that's what I call excellent customer service.
Called to see if parts I needed were in stock. I arrived 5 minutes before closing. They helped me and did not tell me I needed to hurry up they assisted me and it was almost 10 minutes after closing
Today I went to NAPA in Wickenburg Az. and had tried the other automotive stores in town and walked away disappointed and got a surprise by finding what I was looking for because NAPA is a much smaller auto supply store, there are two other parts stores in Wickenburg it definitely helps to shop around, if you don't succeed keep trying!
Best employees. Everyone was very helpful without making me feel stupid. Let us open the package to make sure it was what we actually needed. I am fully impressed with there staff.
They have those hard to find parts or can get them in short time. Great dor people with vintage carbureted trucks and cars. Some of these young kids that work in the newer places never even seen a carburetor on a car.
The new owner has made a big improvement in the store's inventory and increased all product lines.
For best customer service, ask for
"Grandpa", no kidding. I've spent $1,000s of
with them ( fleet repair) and Gramps is the best they have.
I don't need an auto parts store very awful but when I do and I see a Napa I know they got what I want 95% of the time they're probably have what you need to going in and try them
I ordered 2 dial thermometers from this store, call in and talked to a counter man on July the 31. The thermometers were on sale, did not have them in stock, he said that he would order them to be shipped to the store from Phoenix, I told him I would pick them up on Sat. the 3th of Aug. I ask him if I would get the sale price and he said yes. I stopped in on Sat, the man I talked to was not there, They could not find the thermometers, there was no record/or paper work that they could find, tried calling the man I talked to, he didn't answer his phone. They looked around the store and found 1 thermometer in the back room, but would not honor the July sale price, said that the price had been changed in the computer and there was no way to over ride it. Did not seem to care that their people messed up. So I left.
They went out of there way in wickenburg to help me, they delivered parts to my house, to help me get it going, great team players there, my new go to for auto parts!!!!
Bought a couple things using Napa Online. Dale was prompt to call and let me know when my items would be in. Next morning I went in they had my stuff ready, I paid, and was out the door in less than 3 minutes. Great service. Good parts!
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