Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
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Same Day Service Available
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Working Time and Location
Hanks Towing of Pell City, AL provides fast, affordable 24-hour towing and roadside assistance in Pell City, Riverside & Lincoln AL and along I-20. As a local Pell City towing company, we stand ready to deliver our unique brand of quality tow services wherever you need it. Call us when you need a tow, and we'll send a tow truck your way!
Friday
Open 24 hours
Monday
Open 24 hours
Sunday
Open 24 hours
Tuesday
Open 24 hours
Saturday
Open 24 hours
Thursday
Open 24 hours
Wednesday
Open 24 hours
What clients say about Hank's Towing Service in Pell City (AL)
After being stood up by another service, a very helpful guy answered my call right away, on Black Friday none the less. I appreciate that he was understanding that I was also having to find a ride back to Birmingham. He was patient enough to help figure out the best way to do that & get my vehicle towed without disrupting the entire day.
I had an incident last night, it was raining cats an dogs an hanks towing did have to take there time cause of the weather to get there but i couldn’t ask for a more professional tow truck operator. He showed up on scene an obese red the scene an went to work in an had my truck loaded up an ready to tow on in no time. He definitely understood I was disgusted about the incident but done an awesome job taking over the scene an handling business an making me feel that everything was gonna be okay. I 💯% will remember this towing company the next I need one an advise anyone else needing some help to call em too and or request them if you find yourself in an incident.
Very prompt and super courteous. Could not of asked for any better response time or better service. Wife and kids and the dog were stranded w a blowout on the side of the highway an hour from home. Extremely great service and handling of situation.
It was expensive! $200. for a 25 mile trip. But, the tow truck driver helped me get my friend inside. He's disabled visually and physically. The tow truck was a big cab, as big as an 18 wheeler! Very difficult too climb in. He was also very friendly and patient with us. Thank you!
Drivers and staff are rude ill mannered disrecepectful to customers. Will not make nehiles available to customers after 5pm when calls are made to to try and set arrangements after hours. Has no interest in trying to help customers regain their vehicles. OWNER WILL MOT ACCEPT RESPINSIBILITY FOR HIS WORKERS NOR WILL HE RETURN PHONE CALLS.
VERY VERY VERY POOR WORK ETHICS AND BUSINESS VALUES. DO NOT RECOMMEND AT ALL.
They don’t honor the time posted on the door. I was there at 4:45, (Monday) they close at 5. I get people like to cut out a few minutes earlier sometimes, I do. I really needed some things from my vehicle, and dispatch was rude as hell. I wouldn’t recommend if you have the option
Knowing that the only way to get your vehicle back is to pay whatever they say, They happily take advantage of the people that are already in a bind enough as it is. Also when you go in there the women behind the desk will let you know she's busy on Facebook with a glare and a look as if she smelled something unpleasant.... top notch
My late father's truck got towed after 12 midnight on a Friday my son was driving the truck and went to jail , monday I called and they said 330 to get it out remind you they only towed it 2 miles when I got over there about 1 they said 390.00 they charged another 35 dollars because I wasnt there at 12 the reason and I told them I had to go to my brothers house and get my dads death certificate to get a release on it anyway the Pell city police dept said they had few complaints on them ,I finally talk them into 360.00 but that low down shame they would take advantage of people charging that much oh it was a 100 admission fee plus 200 just for towing it 2 miles , what is the admission fee for I dont mind paying 200 towing it 2 miles which is high but then they add 100 admission fee what the hell is that for plus 35 aday storage. it should have been 200 to tow 70 storage for 2 days not 390 they wanted. that's doing people wrong and they get by with it because if you dont pay what they want you dont get your car , they got a hell of a racket going on and I'm wfiting the chief of police so they can discuss it over the next council meeting hopefully they wont be towing for Pell city a more, and that fat boy that was there is lucky I kept my cool because I dont play no games especially when. I'm being ripped off it was his lucky day I gave him a pass because I dont let fat boys run there mouth at me ,he must be used to talking to others like that. just beware if you call Hanks towing be ready to empty your wallet to them and that administration fee on top of towing I dont understand that ha! ha! That's a good one ,you got me this time but never again
They professionally picked up my car and towed it 40 miles in time for me to still go get my other vehicle and go to work.
I am very satisfied with them and will use them again.
April 2, 2021 I was in a horrific accident, another car changed lanes into me on the interstate running me into the guardrail, which spun the car I was driving around and smashed it into the guardrail three more times. I was traveling with two dogs and hours away from home. To say I was a mess doesn't cover it. Your driver and his partner were professional, and went above and beyond helping me get myself and my dogs to a pet friendly hotel, getting all of my luggage and dogs in. Unfortunately I left the paperwork he gave me in his truck but please know he is absolutely an asset to your business and I'll forever be grateful for the treatment and professional manner I was treated in that evening! Drivers like him are a rarety and kiddos to him!!
I was satisfied with him moving a storage unit building from 1 location to the next. All went well I appreaciated their service they were perfessional well mannered prompt curtious and on time and the pricing he gave was fair justifiable to the job done. 👌👌👌👌💪💪💪💪👍👍👍👍👍👍👍 I rock with Hank towing company and if I need him again I would defintly call on him again. 💪💪💪👆👍✌💃💃💃💃 Thank you very kindly indeed
It took the tow truck over two hours to after I was told it was dispatched to make a 30 minute trip. Only after giving them ample time and allowing for traffic did I call back to be told the had taken another call, one that was made after they told me the truck was on the way. Come to find out they have a contract with the state. which I understand. But if they are going to take another call and put it before mine I would think they would have the common decency to at least give me a call and let me decide if I wanted to wait three times what I was expecting. Their price was also a good $75.00 above the going rate.
I was uneducated on towing services, but now know better. I would not recommend Hank's unless you have plenty of time and don't really care how much you spend. A disaster from start to finish. Horrible business practices to leave a customer waiting all that time without at least a courtesy call.
Had to pay $125 service fee and $7 per gallon of gas. They only brought 1 gallon of gas and our car still would not start. To bring more gas would cost another $125 service fee. My mom, daughter and I were left on the side of the road to try and find another way to get my mom to dialysis. This is the 2nd time we have called to hire this tow company just to be left on the side of the road
Michael, from Hanks Towing, is the gentleman who picked up my car and was towing it to Express Oil & Tire Engineer's on Martin. He was thorough and patient. What a great service guy!
False advertising. They don't buy junk cars and the lady that answered the phone was very rude. I was asking about their services and she hung up in my face. Very unprofessional.
Called to have car towed to a shop. Said it would be approximately an hour, which was not a problem. An hour later they arrived to pickup the car. Driver introduced himself (Tony), very cautious as he loaded the car, extremely nice and friendly. Very satisfied!!!
Excellent company. Friendly service from start to finish. Punctual, courteous, and professional recovery technicians. VERY fair pricing on the recovery work they performed. 10/10.
It was 12:30 am and I was broke down on the side of a 2 lane highway and call my insurance roadside service and unfortunately they couldn't help me. Called Hank's Towing Service and they were glad to help. I would recommend this company to anyone. Thank you for your help.
broke down in pell city after buying a vehicle.placed a call to hanks towing and only had a 20 minute wait at the most. the driver was justin.b, super nice guy knew exactly what he was doin and very professional. i drive a tow truck for a company out of jonesboro georgia so i know what to look for when getting towed from another company and justin took the time to do every step the right way. if i ever need a tow again in the state of alabama i will be calling them again
Answered the phone promptly, assisted with narrowing down my location in a moment of panic and a friendly gentleman arrived within a reasonable time. Very helpful. I will call again if I have another situation in need of a tow!
Just got my inoperative truck towed over to my grandmother's house. VERY pleased with the service. My driver was extremely nice and gave great service! Very pleased with the price as well. Will definitely use Hank's towing again!
I thought they did a great job. My car was stuck in mud in the middle of the night/morning and would not budge. They were there to help me in no time. Hopefully, I won’t have a need to, but if I’m ever in a situation in which I need towing assistance again, I would definitely call them.
Lost tire. Called Hanks. They answered right away. Sent a truck right away. Got to us way quicker than expected. Timmy was wonderful. Got us to the recommended tire place. We are getting our new tire put on right now. All of this in 25 min. Excellent. I highly recommend these guys.
My car broke down on a very dangerous part of the highway in 100 degree temperatures on Monday. I was an hour from home and completely stranded. They showed up VERY quickly, made sure I was safe, and got me quickly to my mechanic. They even offered to stop at a store and let me get a drink because the weather was so hot. Friendly, fast, and dependable. THANK YOU!!
Absolutely amazing. On Memorial day moving from IL to AL for the military the trailer I was pulling my car on broke instantly they came out in less then 20 mins towed my car and removed my car from the trailer it was on. Was very helpful and knowledgeable and possess awesome customer service.. I would call them everytime for any of my towing needs and other services they provide.
We had a building scheduled to move for a week with a very limited time frame. Waited on them ALL day. Were told when we would have to call them they were delayed but would be there. It never happened. No call. No show.
If you're ever in need of a tow in or around Lincoln Al your number one choice is Hanks hands down! I'm a owner operator and Kenny really went above and beyond to help me. I didn't think service like this was still in existence. I am truly grateful! Thanks Kenny. Hank's will always be my number one choice
