What clients say about Apex Vehicle Services, LLC in Pell City (AL)
I chose Apex because they previously serviced my boyfriend’s car under warranty, which gave me confidence in their work. My 2018 Honda Accord Sport began displaying multiple warnings (emission system, brakes, ACC disabled) and I experienced power loss when accelerating. My boyfriend replaced the spark plugs, and the car drove normally for a short time before the warnings returned.
Apex performed a diagnostic and told us the codes stored were old and that the spark plug replacement likely resolved the issue. They also recommended an oil change and noted that my brakes and rotors needed replacement, which I had done. I was charged the $150 diagnostic fee, which I understand is their policy, although many shops waive it when repairs are completed.
However, when I left the shop my car had a strong sulfur/rotten egg smell, which I assumed was temporary. About a week later the same warnings returned. When my boyfriend called, he was told another diagnostic fee would apply if they looked at it again, although I was previously told something different. That inconsistency made me hesitant to return.
It has now been almost three months and my dashboard warnings remain on, and the sulfur smell has become stronger. After speaking with someone knowledgeable and researching the issue further, it appears the problem may be related to the VVT spool valve filter triggering the system warnings.
My concern is simply this: if the diagnostic process is as thorough as described, I would have expected the root cause to be identified, especially when the diagnostic fee is firm.
They shared every step of the process with me. They also showed pictures of what was going on. They dont mind mind if you call and talk or just text back and forth.
Great folks to work with requested drive train inspection for vibration on a lifted jeep jk. Did a great job recommending options and pricing to fix it.
Apex worked well with the company that provided warranty for my truck. Apex provided detailed diagnostics that allowed me to know what work would be performed and the estimate for those services if I chose to do them. The staff was super friendly, and from the time we dropped it off until the time we picked it up we knew we were in good hands. Prices were a bit high compared to some other local places on some of the needed repairs, but we worked with them on the things we could get done and we were super happy with the service.
Car broke down on a family trip south from Wisconsin and they were able to get me in immediately when they opened. Had the problem diagnosed and repaired in a few hours. Required parts to be ordered, hoses replaced, etc. I was on the road again in that afternoon. Staff and owner are very respectful and knowledgeable.
Customer beware! I took my car in to have the transmission repaired or replaced. I have a vehicle service contract in place. It took over 4 months for them to complete the work and return my vehicle. They didn't cover any of the rental car charges or offer a discount on their services.
Everyone at Apex Vehicle Services has been courteous, professional and extremely competent. I am very satisfied with my service and will continue to us them for all my car maintenance.
In June 2024, I brought in my son’s 2012 Toyota Tundra for an engine replacement. I paid over $11,500, expecting the job to take 1–2 months. Instead, the truck sat for 8 months, with poor communication and repeated delays.
When I finally picked it up, it was returned in unsafe condition — the engine sounded rough, the serpentine belt was fraying, and the dome light no longer worked. After returning the vehicle, I was told it was good to go. It wasn’t.
A Toyota dealership later found that Apex had installed a power steering pump from an incompatible vehicle (FJ Cruiser) and reused a damaged pulley wheel they had bent back into shape. I was never informed of this and was not given a chance to approve or deny the use of these parts.
I paid out of pocket to Toyota to correct the issue and filed a small claims case, which I won. The court agreed that Apex’s repair decisions were improper and that I was entitled to reimbursement for the corrective work.
Over this period, I paid months of insurance on an undriveable vehicle and my son missed work opportunities because he had no transportation.
This review is based on my personal experience, supported by documentation, and a court ruling. I’m sharing this to help others make an informed decision. I would not trust this shop with another repair. Please see the videos attached to this review.
APEX took rough day and turned it into an amazing customer experience. My experience in itself can attest to the culture of customer satisfaction that APEX offers to every client that walks through their doors. I am from out of state and had to bring my horse to the local vet here in Pell City. We had some truck troubles and needed someone to call. We reached out to APEX and with an hour their team had put a plan and a quote together and got us back on the road the same day. We had no way to get back to the truck, and the Owner of APEX actually drove to the vet and picked me up. When we walked in the front door of APEX it was a WOW moment in how clean the shop is. Not only very clean but was met at the door with smiles from everyone and was offered refreshments and snacks.
This is hands down one of the best customer experiences we have ever had!!!
I just wanna say Apex in Pell city has answered all my prayers. After almost 2 years and 5 mechanic shops Austin at Apex has finally fixed my truck and found the 1 wire, causing me so many nightmares. I would recommend them and Austin to anybody. His knowledge and patience have helped me immensely with this hugh problem that no mechanic could figure out. With a total of 20,000 spent to get her fixed and he did it. Thank you so much Apex and Austin. Highly recommend his expertise.
My car took 3 months after they told me 3 days. They will not call you back unless it is to say more is broken and they need more money. Est. 2500 paid 3700.
I found Apex by accident ~ yet, it has now become my ‘go to place! From Donna, at the front desk to the technicians ~ they treat you well! Great service and great customer service! I have recommended to friends and family for everything from oil changes to electrical needs.
Easy to work with. I've brought a few vehicles to them an always on time. Great technicians with the right front office. Overall best shop I've ever dealt with.
I would recommend this shop to anyone I had the amazing experience walking in their doors August 28th they had my car fixed I'm ready to go August 29th around 2:00 very fast I was very impressed Donna and her staff are amazing take your car there you will not regret it
2017 Ram 1500, the high beams stopped working, the fog lights were not working and seat memory was not working.
My scanner was pointing to BCM as the likely issue.
APEX scanned and tech found the multi switch to be bad and the fog lights and seat we not plugged up under the seat.
Great job for diagnosis and not throwing parts at it like some do.
Highly recommend APEX for your automotive repairs
Donna and the folks at Apex Vehicle Services are great to work with. They are very responsive and caring about my needs. Their mechanics are knowledgeable and very professional. They treat me and my vehicles like it was their own! This is the second set of tires I’ve bought for mine and now my wife’s car. I’m extremely pleased with the tires they recommended and the ride is wonderful.
From the time I brought my vehicle in for repairs everyone was just as nice, courteous, professional and helpful as they could be. I am throughly please with the entire experience at Apex and will have no problem recommending them to others. I will also patronize them again when needed.
Great place to get your vehicle worked on. Very informative! Communicates throughout everything. We had a warranty claim and they handled everything. 2019 GMC Yukon Transmission Replacement.
I go there for my oil change and whatever else my car needs. The mechanic is very good at diagnosing my car. He told me I will need new tires at my next oil change and also gave me an estimate on a couple sets of tires for me to look at. I would recommend Apex to every one I know. I never doubt their knowledge !!! Great company!!
I didn’t know Apex excised as I was looking for a second opinion on my Hyundai Equus and ran across you all in my search. It was the best decision ever. You guys have definitely earned a 5 star rating from the time I walked thru the door till I picked up my vehicle. I loved the transparency and how you guys answered all my question and address any concerns. I hope I never have another repair :) but if I do, I will most certainly return to you guys! Your professionalism and prices are unmatched!!
Donna, Carrie and Matt were so caring and helpful. The shop was clean and comfortable. They eased the pain of a very bad experience during our travels and got us back on the road in record time. The mechanic was top notch, fair and reliable. The service was excellent. I highly recommend them.
This place is very impressive. Donna is an angel ?. Even the mechanics are nice. The structure of the interior all the way to the beverages here (and I mean they have REAL beverages) reminds me of a hotel/resort. It smells great in here. Come see for yourself. I’m checking the car in at the moment and if the service and price is as good as everything else up to this point, this will be my spot and you should make it yours.
Easy to get to from I-20.
Awesome staff!
Donna & Carrie was very friendly and very helpful. The mechanics was great and very knowledgeable. I was given GREAT customer service and was well taken care of. This was my first visit and I will be returning. At first I was a little uneasy with having repairs done anywhere other than the BMW dealership. After my repair experience and the excellent customer service, I will most definitely be returning.
A huge thank you to the entire staff for going above and beyond to make sure I was taken care of.
I had car trouble trying to take my son to the doctor. I found out my warranty company uses Apex vehicle services and thankfully was only right down the street and was able to take it straight to them. They have great customer service. Excellent mechanics that were very helpful. I mean you couldn’t ask for better service. It did take a couple days to get our car back but it was definitely worth it.
915 Mineral Springs Rd, Pell City, ALTowing service
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