My 2025 Lincoln Nautilus was involved in an accident on October 12, 2025 … there was a crash and the rear end of the vehicle was crushed. There was damage to the front bumper and the headlights. Joe Hudson came out and picked my SUV up by towing it to their shop around the 21st of October. My vehicle was ready for pickup on the 7th of January 2026. My SUV looked great! It drives like it was never involved in any collision. The truck was put back together and the vehicle was detailed. I would definitely recommend Joe Hudson for your repair needs.
Overall, the quality of the repair work was good, even tho the hood requires extra pressure to close the seam. Debra at the front desk was excellent - friendly, helpful, and professional.
That said, there are a couple of areas where the experience could be improved. My estimated completion date was changed four different times. Each time, I had to call a day or two later to find out the car still wasn’t ready and get another estimated completion. I feel that if a promised date is missed, the shop should proactively contact the customer rather than waiting for the customer to call every time. Delivery was 2 weeks after the original estimate. Total time at the shop was a month.
Another issue came up at pickup: my car battery was dead. I had no battery problems prior to bringing the car in. The staff jumped it and said it should recharge while driving, but it didn’t. When I called back, I was told a battery was “normal wear and tear” and that insurance wouldn’t cover it even though the battery failed while the car was in their care. That explanation felt a bit weak, even if it’s standard practice in the industry. The worker made no attempt to offer another option or assume any responsibility.
I expected: - proactive updates - follow-through on commitments - shared responsibility
JHCC delivered: - reactive communication - moving targets - zero ownership beyond policy
In summary, the repair work itself was good 4 stars and the front-desk service was great 5 stars, but communication around scheduling 2 stars and handling the battery issue could be improved 2 stars.
My car was damaged on the driver’s side and now you can’t even tell my car was ever in an accident. It looks better than before and I am completely satisfied with the result. I’d recommend them to anyone. The staff is also friendly and kept me up to date throughout the process.
Joe Hudson Collision Center did a great job repairing my car in a timely manner and updating me on the progress. They also accommodated my pickup date request after completion.
Communication has been excellent from the first phone call inquiry to the final repair. I would highly recommend Joe Hudson for all your vehicle repair needs!
Nice group there at Joe Hudson - they did a great job at handling body repair, replacement, and paint work after an unwelcomed meet-and-greet with a large, fleet footed buck running wild and free through the fields adjacent our neighborhood.
JHCC Taylor Rd did a good job on repairs. Finding the needed parts was difficult, but JHCC worked very hard to locate them. The car was very new and parts were not available, taking around 6 weeks to locate. This was the car manufacturer NOT JHCC’s fault. Thank you to everybody at JHCC Taylor Road for a job well done.
Went to get estimate for some damage .They guy that did the estimate had a very nasty attitude. When he advised me of the cost it was almost $500 more than another estimate I had received prior to that from Mercedes dealer . When I told him how much my dealer quoted me, he stated oh well you can take it to them. Then he gave me the estimate and walked off. I most definitely will. A straight rip off . Didn’t make any eye contact did speak or anything. That’s the south for ya.
My car was returned to me way ahead of the date I was initially promised. It was returned CLEAN and neat. Will recommend Joe Hudson Collision Center to anyone!!!
Joe Hudson's on Taylor Road is the best body shop I have EVER used. There work is second to none. They have the best staff. Your vehicle is always on time and done right.
Joe Hudson's is the very best at what they do!! I could not be happier. Debra keeps me informed of my repair progress every step of the way during the repair process. Stiles is fantastic!! They make you feel truly appreciated, and not like they are doing you a favor. They truly care about you and your vehicle. All that aside, there work is second to none, and there workmanship is 100% guaranteed.
I use the Montgomery Taylor Rd. office for all of my vehicles, and I will trust Stiles and the whole staff to always do a great job!!
Great guys! we have a fender bender and the front passenger door was not opening. I brought it to this store, the guy brings out a tool and pops out the dent and vola, magic. My door is operational now and didnt charge us a penny!!
Joe Hudson's Collision Center was very easy to work with in collaboration with our insurance company. They gave a prompt and fair estimate, work was exceptional and completed on time. The staff is very knowledgeable and takes pride in their work. We can't thank them enough for making our car look new again after our incident. Thank you Joe Hudson!
Initial visit, (for estimate), was better than expected. John was knowledgeable, professional, and kind.. Plan to have car repaired after I file insurance.
UPDATE:
Post repair: Before and After photos. We are extremely pleased with customer service and work done. Thank you Joe Hudson. PS The paint job was just as amazing!
Joe Hudson personnel are AWESOME! They were friendly, professional, provided great customer service. They made me feel welcome and appreciated and not an inconvenience. They did a great job!
I will never return nor recommend this company to any friends, family, nor any my followers on social media. I had to return the same day because my door wasn't closely property and nothing was wrong with my door when I took it in. Also my headlight and fender wasn't push up like it suppose to. Also a bot to fenders wasn't tight enough. I advised Paige or Payton I think was her name about the paint on my bumper was like a hump it was mess up and she never addressed it or advised me they would fit it. They fix everything expect paint issue on my bumper at the bottom, and I been without my car for 2 weeks. For an $8,000 job it wasn't done right. They only contacted one time and advised me my car were done getting painted, and was headed to mechanic shop. I had to call or had my insurance company to call them for updates afterward and had me taking my rental back early due to they didn't contact my insurance company. My vehicle was later then expected and wasn't ready. Mrs Debra at front desk was the only one that was respectful or nice. One of the guys when I called for an update actually told me they wasn't calling me later that day since I already called and I asked him to call me and update lately that day. My car had drink bottles, it were dirty in side and out, it wasn't wash nor detailed as promise. My car was so dirty I could see the workers hand prints on the hood and the windows.
They did a great job fixing my Ford Explorer after I was rear ended by another driver. They were very polite, kept me updated several times a week during the repair process, finished early, and handled billing perfectly and efficiently.
I had a phenomenal experience with these guys! They made the process of getting my car fixed/working thru insurance so easy. They outlined everything for me! Employees are fun and great personalities. Couldn’t recommend more!
Great repairs. Needed a whole new door and they blended the paint so well you can't tell repairs were ever done. Missing one star for not checking in with me on the status of repairs and then calling the wrong number when my car was actually ready for pickup. It also took 3 weeks when it was estimated at 1 but it was around the holidays so I understand. The customer service is overall really great and the repairs are perfect.
Left a vehicle that was immaculate, for a fender replacement. There are 4 massive (and obvious at night) scratches that were not present before the fender replacement. When I originally came in for the estimate, the estimator even commented on how clean, with zero swirl marks, this black vehicle was. Extremely frustrated with how poor the workmanship and quality was. I’m a car guy, and I expect excellent work. This was the worst quality I have ever seen out of a body shop, and even more disgusted that they were ok with giving it back to me this way. I will be leaving it until resolved.
Nov. 5, 2020 I got into an accident where the right lift gate and back fender on my 2019 Jeep Compass was damaged. Once I chose them to repair my vehicle they got me right on in the following week & got started on all my repairs. They kept me informed every step of the way (even through the Thanksgiving Holidays) & called every other day to give updates on how the work was going which I appreciated. They even had someone to help take me to & from the car rental place. I give them a 10/10 on every aspect, the staff was great & the finished product was as good as new. I truly recommend them to anyone!!
From the time that I initially walked into the office to the time that I picked up my automobile the service was of utmost professionalism and satisfaction. Customer service representative was above and beyond expectations. Very friendly and respectful, helpful and efficient staff. Daily update auto status information. The automobile was delivered as promised and the work completed as outstanding. The best experience I ever had in a collision service center. I highly recommend Joe Hudson Collision Center to everyone that needs his/her auto repaired professionally and delivered as promised.
Great experience with Joe Hudson Collision Center. The staff was very friendly and helpful at all stages of scheduling my repair. They had a very effective and thorough process for keeping me updated throughout every stage of the process, and my car was even ready earlier than promised. This is the second time I've worked with them, and they are my first choice.
I thoroughly enjoyed my experience with Joe Hudson. They were friendly and very helpful throughout the entire process of getting my car repaired. They kept me informed every step of the way. The repair looks fabulous and actually came in under their initial estimate. Hope to not need them again but if I do, I would definitely use them again.
Oct 13, 2017
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