This rating is based on customer reviews, inventory size, pricing, and service quality
Based on a limited set of recent reviews, feedback on Luciou's Towing Service in Demopolis, AL is mixed: some drivers praise Carl for fast, professional tire changes and quick hookups, while others report long holds, hours-long waits, and very steep, shifting prices. Customer service tone ranges from friendly to unhelpful. Strengths: quick roadside help from Carl and efficiency when dispatched promptly. Weaknesses: pricing transparency and wait times. No insight on inventory variety, yard organization, or parts-finding—this is a towing-focused operation. Overall score: 63/100.
What clients say about Luciou's Towing Service in Demopolis (AL)
If I could give 0 stars I would. I had a blow out at 11:35am on the highway less than 4 miles away from them and needed to be towed 2 miles past their shop. I spent 2 hours on the phone with them and put on hold over 10 times before they charged me $477 for the tow. 20 minutes later called back and said I had to pay an additional $250 or they wouldn't come but at this point I had been waiting for 3 hours so I paid it and it still took then another hour and a half to get to me so I was on the side of the road for 6 hours before they got to me..absolutely the worst service I've ever experienced in my life, they shouldn't even be in business, I'd rather walk next time!
Got stuck in a parking lot, fresh laid loose gravel, and just needed a push about 3 feet. This gravel lot is right behind the Wendy's 0.3 miles away. They gave me a quote of over $1000! I waited til one of the trucks I was blocking needed out. The fellow trucker pushed me 3 whole feet for free!
If I'm ever in need of a tow I know who I'll never call.
These guys are super and super nice. I had the unfortunate need for towing service and called this place. It took just about 5 minutes for them to get my car hooked up and I was back on track again in under 15 minutes. Recommended.
One of the worst horrible experience was happened with me yesterday. Called Carl !!! Carl saved my butt yesterday when I got a flat on the freeway. He was friendly and professional. He put on my spare in record time. Can't Thank him enough!!
I had a shredded tire and Carl just showed up two minutes later. He was friendly and helpful, he told me all the services that Luciou's Towing Service offers. He replaced my tire with the spare in no time.
Granted, that I understand that businesses get busy, I called to get a tow because I broke down whilst driving to the coast. I was told that the tow truck would be there in approximately 45 minutes. After I had waited for an hour and a half, I called and asked what the ETA was. I was informed that they would not be able to get to my car until the next day. It was only 2:45p.m. Luckily, I was able to "limp" my car to the nearest hotel.
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