Wally's Auto, Inc. JunkYard in Beaver Dam (WI)

I called and purchased a seat from them. When I got there and the guy had brought it out to me. The seat was the wrong color. Which when I saw it online it looked gray not black. Also the condition of the seat was not "A" grade. The seat rails were very rusty. The guy stated that I will be charged a restocking fee if I did not want it which I did not agree with. He then went inside and told the manager and I heard them laughing about it. She came out and I told her to look at the pictures that I saw online on my phone but she did not want to look. Then I told her again I did not want to pay for the restocking fee. She started to get angry and saw the company jacket I was wearing and stated that she will call my manager since they do a lot of "business" with us. I was thrown back by that statement. She then went inside and said she looked at the pictures but told me honda names there black seats gray which could very well be my misunderstanding as well. But how does a business operate like this threatening a customers jobs over $30? Needless to say I paid the restocking fee which I would have been fine with if it was all a misunderstanding since I understand an employee would have had time pulling the part. If she didn't threaten my job this review would not be here. Please learn from this. People have families and are trying to live too. -Answer to owners response - You did threaten my job by saying "Would you like me to call your manager? " How is that not a threat? As you were walking in I stated "I'm sorry I ruined your day" not "oh did I ruin your day". Also I never once said you did not know what you were talking about. I was not being argumentative and was just stating the facts. Please let me know how I was being condescending because I did not feel like I was. Again learn from this and treat people with respect especially your customers.

Had an accident and the tow company used wasn't a good experience AT ALL, but when I called Wally's the staff was amazingly helpful and kind! They gave a wonderful and top dollar offer for my totalled car and worked with the unfair tow company really well for me. If you are ever in need of a tow or salvage company CALL THEM! They are the best around and after my accident I called plenty of places and they are simply the BEST! Would give over 5 stars after my experience! Thanks Wally's!

If you ever need anything at all for your vehicle call Wally’s! We had a window that wouldn’t work everywhere else had to special order the part. Not Wally’s! They had it on hand and didn’t charge us extra for a special part like others had tried to do. Customer service here is astounding! I highly recommend Wally’s for all of your auto needs!!

A wonderful transaction, with "Superb Results". Was searching for 2 OEM wheels for my 2008 Chevrolet HHR SS. Allie's description of the wheels were accurate, in excellent condition and shipped within one day of ordering. She contacted me afterward to see if I had any concerns about the wheels. Her professional attitude and customer support was exemplary. Thanks, Semper Fi!

Best place around. I've been doing business with Wallys since 2009 and every experience I've had is top notch. Prices can't be beat. They go above and beyond, and are so helpful. I'll always recommend Wallys Auto. They got a couple pretty gorgeous WORKING dogs too I always look forward to seeing.

These guys are not very honest. I called and needed a fender for my car. They said they had one and sent me some pics. The pictures looked good so I said I would take it. I paid for it in advance and sent someone to pick it up. When I got it, it was the same fender in the pictures, but it had a large rust area. THEY ONLY TOOK PICTURES OF THE NICE SIDE AND DIDN'T BOTHER MENTIONING THE RUST! I was upset and wanted a refund immediately when I saw it. They said they wouldn't take it back! I WASTED MY MONEY TRUSTING THESE GUYS. THEY WILL EASILY TAKE YOUR MONEY, AND SCREW YOU OVER! They seem to not want to help or even care about satisfying their customers. WORST SALVAGE YARD IN THE AREA! TERRIBLE CUSTOMER SERVICE!

The flatbed driver Brian was efficient, straight forward, professional, and personable. My vehicle was in a tight spot and I was impressed with what ease my vehicle was removed from the premises. Thanks Wallys and thank you Brian. Cheers!

I've been doing business with Wallys auto salvage since 2008 never have I been treated poorly or overcharged. If anything I paid less than comparable local places. I would and have recommended Wallys for years. Everyone is so helpful and on the ball. I've bought tires, parts, and salvaged 2 vehicles so I've done my fair share of business there and I wouldn't go anywhere else. The girls behind the counter are A++++ in every aspect great customer service, treated me respectfully and had the items I needed ready to go. Not to mention the first car I scrapped Jon not only gave me a fair price but came to my apt. With a flatbed loaded it up wrote me a check and all I had to do was provide the title, talk about easy, he was wonderful to do business with. I'll continue to do business with them for years to come.

Had an issue with tires I had purchased. They took them back, no questions asked. I was very pleased with my experience at Wally's!!!! Highly recommend them for all your part issues!!!

WOW - I called Wally's and they traveled SAME DAY 25 miles away to pick up a non running 20 year old junk car and PAID ME to take it! Quick service, great customer service, friendly and fast. I will call them and recommend them to anyone!

Absolutely horrible place, went there looking for a hood and it was wrong color and they flipped out because we didn’t buy it and charged me over 100 dollar re stock charge after driving 2 hours. The office lady was very rude and disrespectful… Hood is 4 bolts to take off

I was repairing car in my backyard, life interrupted and it got put on hold. It was hidden by pine trees on east side 100% blocked by branches N and S and garage to west. Mayville cops got bored and went walking into my yard and now I gotta get it outta there or the fines begin. Wow were they helpful at Wally's. The lady on the phone was very helpful and got the ball rolling ASAP. Police gave me 10 days. The Flat bed driver showed up right when they said and was very knowledgeable and friendly. Had a difficult pull from the place the car was in my backyard but it was done like it was an everyday thing. Bing bang boom done and gone in 15 minutes. Good job Wally's !

When something breaks on my personal or work vehicles I always check with Wallys Auto first before I have to pay double or triple to the dealer or other parts places for my newer vehicles and those hard to find parts or the ones they stopped selling for my older vehicles. The ladies at the front counter are knowledgeable, friendly, and on top of it!

Ordered a Ford Fusion light housing. The person I talked to said they had a really good one for $265. When it showed up at my house all 3 mounting tabs were super glued on, and 1 broke off just by touching it. Total con job.

Bought a motor from them, they said it was a good running motor, find out it had pistons with holes in them, motor was junk. Calles them to resolve the issue and the lady i spoke with got very defensive and started talking down to me. Would not recommend. Now im out a motor, a car, and the price i paid for the motor Not to mention the blatant disrespect and refusal to aid their customers when confronted with an issue with something they sold.

These ladies are great! Know their stuff better than most guys I know! Local family owned, keep it in the community. Great prices and customer service.

Great place to go. The owner has gone to great lengths to stay open and safe during this pandemic, there prices are low while getting a high quality product. Would highly recommend.

I not the biggest fan of dealing with salvage yards I haven't dealt with and having parts shipped in, it's not always the quality they tell you, and it seems like for most yards if your not a regular customer the service isn't good, Not with Wally's they treated me great and the part's came complete and remover properly not hacked off I will used them again

Extremely satisfied they sold me a $200.00 optima red top battery and a double din cd player for a hundred bucks because I am a valued customer... This is the only place i iill come to for my used parts.

99 Mazda alternator, I had trouble finding one then went though two at Wallys and had no trouble getting them replace. Great family owned business. give them a chance.

Worst service ever they think it's Alrite to have a seat belt that don't retract fully in a 11k car after spending 1300$ dollars there and living over 2 hours away they can't help a guy out. And they were over priced on everything the only reason went there was they had all the parts needed from the same car.

Awesome customer service, I've never had a issue finding what I need. Staff is always friendly and willing to help. Would recommend to anyone.

When I needed a part that no one else had, this was the place to go. Excellent selection of parts. Professional and friendly personnel. Next time I need something, this will be the first place I look.

The company was helpful in every way. They made my experience easy and quick. I had a small problem and they fixed it immediately . Thank you for your help.

Wallys in Beaver Dam Wis is a wonderful place customer service is great helpful and friendly staff is always friendly always ready to find your part quickly love this place and staff j walker

Great service at a great price! Part was exactly the right match, was waiting for me at the front counter, and staff made sure again it was the right one.

I was looking for a hybrid battery very prompt service. Very knowledgeable staff willing to go the extra mile to find a part you need.