I had a great experience with Andrew at Schmidt’s auto. Andrew got to my car, on the side of the highway, very quickly and ensure we were both safe.
Thank you Andrew (and Schmidt’s) for the fast service and keeping me safe!! I would highly recommend towing service.
My vehicle was rightfully towed by these guys when I parked my vehicle in a company only spot. They charged a $350 fee which I gladly yet remorsefully paid. Although that is just the name of the game as I parked my vehicle in a way that I shouldn’t have, I did not appreciate everyone at the company lying to me about why the fees were so high, they stated that the fees were so high because that was the law, and that was the minimum they could charge me for this type of tow due to the law. Looking at the law this is simply untrue. I don’t mind paying or anything it’s just the idea that they could’ve told me that they were charging the fees because they can, they are for profit just like anyone else so they should act like it instead of leaving a sour taste in your mouth by being untruthful, and considering that the tow costs 350 dollars when in reality the maximum was $150 plus storage costs, being more straightforward should be the practice instead of lying to shut people up.
I was a numpty and didnt set my Car jack the right way and my car lunched forward and Schmidt's helped quickly and amazingly. Thanks Dean for coming out!!!
I was able to get a tow through Uber which was very helpful. Andrew was the tow truck driver and was really helpful and even gave me a few tips on some auto questions I had. Thanks guys!
8-3-25 I had to get another tow! Awesome service once again. Super fast & hassle free. Thanks Joshua he went above and beyond. Thanks!
First of all sorry to Schmidt’s, I get that this might not be a fair representation of your company but unfortunately your employee was the only representation I really had. The driver came and right off the bat was extremely rude and unfriendly. Now in the entire 10 minute interaction he said a total of 6 words to us. Looked extremely annoyed and acted as if we were an inconvenience even though we were the ones PAYING. Then dude takes the keys and starts the vehicle completely without asking, when we had pushed it out of the way to avoid starting it and causing more damage in the first place. Finally once he was done he got in his truck, slammed the door and drove away without another word or glance.
Insurance connected me to Schmidt’s so I can’t speak on the price but they made everything seamless! They texted an estimated arrival time and came even faster than that, the driver was so helpful and he got my car towed in no time. So thankful, my car was totally dead.
Mitch was AMAZING! Speedy, helpful, and efficient service. Mitch was so helpful and took wonderful care of us. Best part of the day even though we broke down! Would recommend every time!
My elderly father had emergency and had to pulled over. had the paramedics come and get him. went the next day to get his car over $400 bill. pretty sad, he is over 80 years old. No sympathy just money I guess that’s how the world works.
I have dealt with Schmidt's Auto too many times. But that's not their fault. I highly recommend them. They are friendly and nerve calming. This time I even met one of the owners.
We were on a family trip and we broke down at noon on an off ramp and they came within 30 minutes. They were very responsive and helpful with directions. The guy who picked us up was awesome and great with my 3 year old son. They turned a scary moment into a story to tell
I contemplated all day if I should write this review. While on the belt-line this afternoon, a Schmidt tow truck nearly hit my car while merging. Not sure if i was in blind spot but i had to speed up and merge lanes before being crushed into another car.
Budget Bike emailed them to have a car towed. NO VISIBLE signage of a NO PARKING ZONE or Bike shop parking ONLY! We provided Pics and Video of the area....they would not release car, said we have to take it up with Bike shop...OF course Budget Bike did this right at closing. SCHMIDT Towing would not share email or contact info....interesting that The restaurant Harvey House said this is Not the only instance. Do better Schmidt to be sure you are actually towing a vehicle in violation.
Forced us to have car towed to their yard and would not tow to our home. Incurred $400 yard fee not covered by insurance and a second tow fee to get the car to our house. We wanted the car towed to our home directly from the accident. Schmidt's just wanted to run up the bill which they successfully did. Avoid them like the plauge they are.
You never want to use a towing service, but if you have too these are the people. Prompt, clean, professional, and more. Thank you for the wonderful service. Highly appreciated
I had to help a friend pick up a car that was towed to Schmidt’s. Not only did the car battery not start but there was a flat tire and the spare tire had no air in it. The person at the front desk was so kind and so friendly and helpful and put us both immediately at ease. The automotive staff volunteered to help jumpstart the car, inflate the spare, and change the tire. They all did this with such genuine care and concern and never made us feel like a burden. The facility was clean and welcoming and it really felt like the people working there really cared. I was so impressed. Having to pick up your car from a towing facility never happens under good circumstances, but the staff at Schmitz made it the best experience possible. If I unfortunately have to ever get my car towed in the future, they will certainly be the first ones I call!!!
Long story short, called to speak with someone at 7AM about a tow and was lucky enough to speak with Kristin - GIVE THIS GIRL A RAISE!! Helpful, super friendly, SO nice to deal with someone that was pleasant...will definitely be recommending Schmidt's. Customer service at it's best :)
During the stressful time of needing a tow truck, it was very reassuring to call a tow company that was so responsive to my needs. Kristin was the person that answered the phone, and she represented the company in a very positive manner. Polite, helpful and informed are first three words that come to mind. Thank you Schmidt’s Towing.
Predatory Business.
I have not dealt with these individuals in some time but I was reminded how horrible they are after a coworker had their car towed from their own parking lot. They needed to be out before 7 am for some work to be done. They were towed around 6:50 am by them which reminded some of the shady stuff Schmidt's did when I lived right off Willy St.
We would see Schmidt's towing people all the time. IIRC there was no parking 4p-6p to help alleviate rush hour traffic on Willy St. What was extremely common to see tho is Schmidt's trucks waiting behind people to tow them. They would tow you around the corner, off the busy road. Fine and fair.
The issue is… We would watch them start towing people 10-15 minutes early. Before this deadline. There were many times we straight up told the drivers they were starting early, not once did they care. People would often arrive back, on time, and see their car gone and be freaked out. They got back in the allotted time frame. They did nothing wrong. Schmidt's (I would assume illegally?) moved their car. They had all the right to be freaked out. Many people thought their cars had been stolen. A lot of the time we would point them in the right direction where their cars had been hauled off to. Most of the time Schmidt's was towing people after the cutoff time for parking, but there was A LOT of the time they were disregarding the signs and ignoring people.
The one time that really stands is when a father was visiting UW with his two daughters to check the campus and city out. Someone recommended they check out Willy St. because it’s Willy St of course! They parked nearby and they asked us what few places they should check, what we would recommend, gave the whole spiel about why they were visiting and how they were told how friendly people around here were etc…. Guess who showed up early and towed their car early? Schmidt's.
They ended up arriving back at their car, on time and it wasn’t there to be found. They saw us sitting on the porch and recognized us from earlier. Came and asked and we told them about the b.s. Schmidt's pulls. We helped them find their car around the block. They definitely were happy, but fine, car was found. What made matters truly horrendous to them is that Schmidt's had damaged their car.
When they pick up and tow your car, some of their trucks do this shake and shimmy thing. Basically they shake your car off of their trailer, and shocker, they did damage. Whatever was broken caused a lot of fluid to leak out and the car was undrivable. The car wasn’t leaking before either, we went and looked at the previous spot where it had been parked. Nothing in excess on the ground. Not like it was leaking then. They ended up taking a Taxi back down town, not really sure what happened after that. But thank you for being such terrible ambassadors to our city and neighborhood. I truly felt bad for those three.
I will note I haven't lived off of Willy Street in 4-5 years, maybe they have gotten better, maybe the business was sold. But I witnessed seemed like predatory business practices and people seem to still have issues with these guys.
My jeeps engine blew on the Beltline and they were there in under 20 minutes to come tow it. Tow guy was nice and respectful! Their main office is nice and clean and the people working there are also respectful!
We needed a car towed so I called Schmidt's and Dean was here within 20 minutes. He was professional, kind and very helpful. Hopefully, we won't need towing in the future but if all the drivers are like Dean we'll definitely call Schmidt's.
I was involved in a hit and run on the beltline yesterday and the police called Schmidt. Not only were they there to tow within 20 minutes, they gave me and my dog a ride to their yard and when I'd arranged for a rental, they even gave us a ride to the airport so I could pick it up. Then, one of the drivers parked the truck to provide light so I could unload from my car into the rental. Everyone was extremely kind, informative and went above and beyond to help me get on my way.
Yes, I understand prices are high (my car being towed is covered by insurance from a car accident). However, we felt like our service was great. When the guys picked up the car, they were very nice. The ladies at the shop were super helpful with everything, and very kind.
My 2006 Honda Pilot broke down on the Seminole Hwy frontage road today while my son was driving it, leaving him in a very panicked state of mind. After getting nowhere with my insurance company's road side assistance plan, I contacted my agent who recommended Schmidt's for towing. The lady I spoke with - I believe her name is Alison - was very helpful and kind and the truck arrived in a timely fashion to get the vehicle out the way and towed to the dealership. The driver was great: friendly and understanding and a true hero in these lousy weather conditions. Thank-you again for the great service!
Great service and would highly recommend Schmidt's for towing a vehicle. My wife's car wouldn't start in the cold and we had tried jumping it with no luck. We have AAA but they were worthless and couldn't even give us an estimate of when they could get someone to tow after waiting over 24 hours. So I called Schmidt's and they were able to come out a few hours later. The drive was able to get the car started so we didn't even need the tow. Both the office and driver (I think it was Mitch?) were so nice and helpful, I would definitely call Schmidt's again the next time our car won't start.
I had a car with a dead battery that needed a tow to the dealer. The person I spoke to on the phone was professional and courteous. They told me a truck would come out in 60 to 90 minutes and it arrived in 60. Bob the driver was great. He tried to jump the car and when that didn't work, towed it to the dealer. I was very happy with their service. I got a fair price too.
I was in need of a tow of a classic car broken down on the side of the interstate in Madison. They arrived to pick me up within 30 minutes, towed vehicle to Janesville, price was reasonable and they were very professional.
TERRIBLE AND VERY RUDE CUSTOMER SERVICE!
I simply asked them some questions on the phone about towing my truck.
I was told it would take 43 minutes and the shop was only 15 minutes away from where my truck stopped. I was the only truck on the side of the road and the driver drove right pass me. When he came back and gave an estimate he automatically told me he would be charging me for two hours. My father stated that it was a bit high when the shop was only 15 minutes away. When I mentioned we would need to be towed the driver was rude. Slamming doors all because we questioned the price and how long it took.
I didn’t say anything but was told he should’ve charged me more to drive back to the office.
DO NOT GO THERE IF YOU DO NOT WANT TO BE MISTREATED..
They’re absolutely terrible to deal with
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