What clients say about AutoZone Auto Parts in New Martinsville (WV)
So I have the MOST RESPECT Anothoney R and dickie help and I mean WENT ABOVE AND BEYOND FOR a mother and her two children get a tire off their car after we had found out the lug nuts were stripped
I just want to give Anthony and dickie for helping me with my car really came in clutch if your ever in new martinesville stop at auto zone for your parts quality stuff !!!!!!
I can't even begin to express how thankful we are to have been helped by a young man named Brandon, he went above and beyond to not only find exactly what we needed, but when we explained our situation and all the trouble we were having finding the right battery because our bike was custom made and had already purchased 4 batteries from another store earlier that same day and we were over 100 miles from home. Brandon went to who I assumed was his manager and told him that he was taking his lunch break and then walked a few blocks to the motel where we had gotten a room and he pushed that 1300 pound bike back to the store and installed the battery and made sure it started. We purchased 7 batteries that day before getting the one that fit and worked. I wish we had went to Autozone first. I offered to buy Brandon lunch or give him money but wouldn't take anything. He absolutely deserves a raise or something 👏 🙌 ❤️ Brandon saw that we had a bad experience with the other store and instantly he was very sympathetic and was determined to do whatever he could to make sure we had the best experience possible. You never know what people are going through and sometimes just being friendly and smiling can make all the difference in the world. I can't thank Brandon enough for everything he did for us and he deserves a raise or a bonus or something.
We are long time Autozone customer's and the biggest problem we've had is getting the wrong parts, stuff like that will happen, but the employees can really make all the difference in the world depending on how they treat and respond to the customer.
Very friendly and polite staff, clean, well organized store. I was very impressed with Mark, he was able to help me price out the right parts for my truck in around 10 minutes, and most of that was us just chatting since he's had the same truck in the past so he was able to explain what parts I needed very well.
This auto zone has gone above and beyond every time I visit continues to impress me the run more like a local parts store than a big box parts store.. I had a challenging situation and they figured it out maybe even took a loss on it with smile on their faces.. highly recommend
Russ was quick at changing out our battery, which was very tricky. The workers were kind to the kids with me and made the experience as east as possible! We appreciate the great service.
This place is awful. The Sunday employees specifically were are extremely rude and absolutely ridiculous. I highly recommend any of the other four area part stores. This place is out for me.
They help with what kind of auto parts you need and no long lines to keep waiting for your turn. A friendly place to shop for the right parts for your car or truck.
I like online shopping and quick pickup here, have got my last 2 vehicle batteries here and the testing and replacement service offered is appreciated.
New martinsville wv very nice and kind people that works their always their to greet customers an help them found what the person is looking wonderful worker the is clean all the workers are well mannered
Autozone in New Martinsville is a joke right now I recommend everyone not to give them your business anymore. They hired lazy people who are rude and who insult you for not knowing everything about cars. And also I took my vehicle to cecils to get repaired they had ordered the part from autozone which they had and I said let's make the appointment for next week they don't even hold on to the part they sell it immediately. And they don't order a new one try to go I'd a go to their competition to get that part
My battery died and I needed a new one. The staff was friendly and knowledgeable on what I needed in my 2008 Himmer H3. They fixed me up with one of two choices, so now I have a brand new battery that should run for the next five years. Thanks Auto Zone, I I appreciate your assistance.
My wife noticed her headlight was out while in New Martinsville WV (20 miles from home). She called and asked what she should do. I told her to go to Autozone. They will make sure you get the right bulb and put it in so you won’t have to drive home in the dark and snowfall without it. They were happy to sell her an overpriced bulb but said it was “too cold” for them to put in. When I called and spoke to the manager, William all he could offer to my complaint was an “OK” and “It wasn’t me.” Bug-bye Autozone!!
Too concerned about grabbing a smoke and showing pictures/videos on their cell phone to service a paying customer. Was supposed to call when parts arrived....2 hours ago after we just showed up & they still weren't checked in...left to eat AND STILL HAD TO WAIT AN HOUR LATER.
Ridiculously poor customer service.
The helpfulness of staff was impeccable, we had a bad battery and no cables to jump our car and the representative tested and jumped our car using jumper box provided by their company.. greatful... Wonderful service.
Never been let down! If I need something for any of my vehicles they are my first go to and they all ways have great advice for whatever I'm working on. If you need anything for your vehicle or question on what your working on them they will be your best get for help.
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