My appointment was scheduled for 10:45am est but they were slow, so they brought me in 15 minutes early and fixed my mirror with a couple wrenches on my motorcycle
great repair shop, fair prices and super communicative. Always helping the community and great people in general. I always take my vehicles down when I can’t do it on my own
Great place, nice people. Highly recommend. I’m a full time college student and they offer a 15 percent discount for college students so I couldn’t have been happier with the price.
Great service and friendly workers. They always help with advice for the vehicles and always got my husband's work vehicle done ASAP so he didn't miss out on work. I recommend these guys to anyone that needs car help. Thank you Neff's!
Great service! I loved the online quote for service feature and texting to schedule. They were very quick to respond with a quote. Someone else took my car to the appointment but he said the service was great, the work requested took the amount of time they said it would and the cost was accurate with the quote we received beforehand. I would feel comfortable taking my car here for any repairs and will certainly be returning for regular service/maintenance.
Transmission went out on ford focus, and they told us there was “no recall” on the parts of the transmission, and tried to have us pay around $4,000. Took it somewhere else, and they told us that there IS a recall, and now it’s getting repaired for free. Suggestion, don’t go here.
Always great service! I needed to reschedule... they got me in same day! They checked everything... I needed new air filters showed me my old ones! Definitely good catch!
I would not even give them one star .I took my wife's beetle to have new tires put on Then at some point ,the tech Brandon broke the console cover .He snapped it right off .Then after telling Cody ,the owner he said that they would meet me in the Middle and I buy the replacement and they would put it on.Thats some deal .Do not take your Vehicle in for any repairs.If they can't even offer to pay at least half They are not honest people.Cody the owner accused me of breaking it ,then bringing the car down and blaming them.I was a regular customer there and spent thousands of dollars there over the years .I have been seeing all the other bad reviews but dismissed them.Pay attention to the reviews.This is how they treat regular customers. people like Cody Neff should not be around the public.
Been there multiple times now and will continue to go back. Amazing place, amazing atmosphere, polite workers all around, and great technicians, along with below average to average price rates. Keep up the great work!
Fantastic people, excellent service. Can’t say enough about everyone here. They go the extra mile. They do everything they can to get you scheduled quickly. They don’t add in unnecessary parts or service. And they contribute greatly to all kinds of community events and programs.
Absolutely love this repair shop! Multiple other shops refused to touch our Cruze when it was in an accident and insurance was involved… but they went above and beyond to get it fixed! Even fixed some other electrical issues the insurance company blatantly missed on inspection (even after it was communicated to them) at no additional cost to us. We have taken numerous other vehicles since then and the timeliness has always been phenomenal. They worked around our work schedules to ensure our vehicles were able to be picked up after hours every single time so we didn’t have to miss work. 5 stars isn’t enough!!
These guys are excellent. Get the job done quick and don’t charge insane prices or try to fix stuff that isn’t broken to make more money. Love their friendly staff an shop cats as well. Would recommend these guys to everyone. Keep up the good work!!!
Went in for an oil change and cabin filter and slip fluid for trans I had they didn't I had.to go back couple days later for oil change as they didn't do it and one person said I didn't say I wanted oil change and other guy said he heard me ask for it but never got a sorry just an attitude and cost me alot more then I feel it should have for what was done as I have debated posting this for some time since I see alot of people praising this company but that experience has left a bad taste in my mouth
Very friendly. Knew what they were doing. I love how honest they were. I knew what was wrong with my car. Just did not say anything. They told me exactly what was wrong and did not pressure me to do more then it needed.
This is our mechanic for life now. We’ve been here a couple times but this morning sold me on forever. Their customer service is amazing and friendly. Their prices on work are beyond fair. Twice now I’ve been shocked at how inexpensive my car was to work on. And their waiting lounge is very comfortable and welcoming. We are super grateful for all their help we received and recommend them to everyone.
This was the second time I’ve had work done here, first time was for a wheel bearing and I was in and out nice and quick and price was better than quoted. Second time was today when my alternator blew up on my way to work, they had me in and out with no appointment in only a few hours, price was honestly incredible compared to my expectations.
Would highly recommend using this shop for anything you need, they have been very accommodating, affordable, and the staff is friendly as can be. I can say I won’t be using anyone else again.
P.S. the cats are fun as well
We took my husband’s truck to Neff’s after a not so great experience at another repair shop. He had just had some unexpected medical problems that landed him in the hospital for a week and we were dealing with a dead inspection sticker. We needed tires, oil change, and a tail light assembly. Neff’s had our vehicle in within hours, evaluated it, continuously kept us up to date and worked with us as much as possible on every financial aspect! We had some issues locating a similar tail light assembly because we ended up discovering it was an after market assembly put on by the previous owner. Neff’s went above and beyond to find and order the same assembly to save us money in having to buy a set. You can’t simply find businesses anymore that look out for the best interest of the customers especially when it means less money in their pockets. If you want to work with a business that takes pride in quality, honesty, and integrity then you have found it with Neff’s. Incredibly pleased!
My Pap always went to Cody’s dad for small engine repair so it’s a no brainer that I take my vehicles to Cody’s business now. I always have a great experience and there’s a comfy place to hangout while you wait or you can shop the other small businesses on Main Street.
Had brought my jaguar in to get new tires, rotors, and brake pads done and they did not disappoint by far some of the most trusting people around. Highly recommended
We tried using Neff’s for some electrical repairs and diagnostics. I’m not sure if they were charging us for parts they never replaced or they just replaced the wrong parts. After several attempts on the same vehicle, they were unsuccessful in troubleshooting the correct part that needed replaced. They charged me over $800 in parts and labor and never fixed the issue. Later I finally took it to a new shop in Sistersville that linked it to a fuse box. I would definitely never go here again and would recommend you spend your time and resources elsewhere. The staff is highly unprofessional and the primary mechanic is poorly trained. It’s a real shame this is the quality NM has to offer. The guy that took over the old Ford dealership in Sistersville is top notch, a true gentleman and professional.
Absolutely great! The ladies in the office were not only very nice and easy to talk to but they did everything they could to help me out and get me in as quick as possible! When we got there they treated us so great and fixed our problem in the matter of minutes! Highly recommend them! Thanks Neffs!
Neff’s Automotive Repair went above and beyond today to make sure I was able to drive home in a safe vehicle. I also appreciate the girls at the front desk. They were super kind and so helpful. If I could give them 100 stars, I would!
I've been taking both my vehicles here and so far have been very pleased with cost and work done. They also have a couple shop cats that are very friendly so be aware if you've got an allergy to cats.
I lost my key to my car. The dealer cost for one key and programming was $480. to $500. then told me i had to get it towed to the highlands. Neff's Repair was right on it. Great job, only place i will ever go.
We cannot recommend Neff’s highly enough! What a wonderful experience. After getting the run around at the Porsche dealership we decided to turn to someone in our hometown. The work that Neff’s did was far better than ANYTHING we could have received elsewhere. We never dreamed that we could receive such outstanding service on a luxury vehicle unless we went to the dealership….we were wrong! Chuck and I would recommend Neff’s to ANYONE wanting excellent service. Thank you! We will be back!!
I needed a head gasket replacement (the car drove but burned oil) and was quoted a good price ($1300) and 2 week repair. The final price I ended up paying was comparable to quotes I received from other mechanics ($1850). The 2 week repair however ended up dragging into 5 and a half weeks due to them having the incorrect parts followed by them causing other damage to the engine when pulling it from the car. After 4 of those weeks I needed the car back but the engine had been removed I would have taken it from them at this point if it hadn't been completely dismantled. I was given $400 for a rental and told to return with a receipt to receive the entire reimbursement which after 10 days was $842.51, I went back to be reimbursed the other $442.51 and I was told that it was too much and given $240. Then they attempted to have me sign a receipt saying they paid the entire $842.51 which I did not appreciate. There are lots of choices of car mechanics in the area don't be fooled by low quotes and short delivery times and get everything in writing.
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