Today was a terrible day. Our car died 45 minutes from Yakima in the middle of nowhere. Ken answered right away and came out to pick us up at 10pm on a Thursday. His calm and cool demeanor was exactly what I needed. If I could give 100 stars I would. Thank you thank you thank you!
Their website says they’re open 24 hours. My car was towed which I know is my fault. I called to see if they had my vehicle because I wasn’t sure which company towed my car. They said they didn’t have it and were very rude and said that I should call in the morning, so I’m not waking people up. Mind you it was 5:30 in the morning the same day my car was towed and again their website says they’re open 24 hours. So if you don’t want to be bothered At 5:30 in the morning when it says you’re open then maybe I suggest you change your business hours. Every other tow place I called was extremely nice and helpful.This place was very rude and unprofessional. Hopefully, if you have your car towed, whether it’s your own fault or not, it doesn’t go to this company. And if you have to choose a tow company do not choose them!
Took 3 days before I found out my van got towed. Never got informed about the tow from the company that towed my vehicle. Phone number was on my vehicle. Incurred 3 days storage lot fees at $100 per day for not being informed where my vehicle was. Guess that's why the business is named "dude where my car". The out come was bill was accumulating faster then the vehicle fair trade value before I figured out it wasn't stolen but towed. The company refused to arrange any way to release the vehicle or make payment plan options as other tow company's would. My final opinion was this was a predatory tow as I found how this scenario was planned or worked out to the bisness owner advantage. So the outcome is I got screwed.
I do think he did a good job towing ,but only failed me on the after tow procedure which incurred massive charges. And his customer service sucks. His ability to avoid a hardship was non existent. If I was to rate this bisness
He would get a 10 for obtaining maximum fees on 1st towing.
I would give him a 10 also on the ability to deliver a unfavorable output and for his upsetting my wife, which made her yell ."he did make my wife cry and yell in less then 30 sec. " Good job" for being able to upset a retired state patrol officer and a 2 nd lieutenant army officer is hard to do. I can only give a 1 for customer notifications after a tow due to excessively incurred fees related to not attempting to contact owner. Give a 10 for quickly being able to cause circumstances which causes a predatory scenario for maximum effectiveness of maximum income . My advice to people who had a good experience he's a great guy and I bet he's a really pleasant guy. And to the other people who had a bad experience, he's not so pleasant to deal with. Because that where he really makes his money. So I recommend you get a lawyer to explain your option on how to proceed and you better know the Washington state parking laws or you will be lining his pockets with money and be taken advantage of, the tow company is only doing what the regutory parking laws require the company to do. My only complaint is he never started out doing the right thing after he got the vehicle to his yard. Good luck and best wishes . I am over this experience and will not be returning to this bisness website because it doesn't help anyone's situation, the comment takes about 20 minutes, wish I could read what comments comes up, but it's not worth my time
If you have a problem with Ken I am shocked. Prices have gone up and down but so has the cost of everything else. I've had several vehicles towed, transported and scrapped by his company with zero issues. Be respectful and clear about what you need help with and they will do their best to get it done if they are available. Even when he was unavailable he recommended another reputable company of comparative value and service. DWMC is my first choice.
They did a very good job safely towing my car from Camp Hope to our current home. Responded very quickly, gave instructions when I had called in advance on how to coordinate when I'd be able to meet at the camp. Accepted payment in cash. Gave me a ride over in the tow truck too, which was very clean, which doesn't matter to me but maybe to some people. The driver was highly professional, arrived on time or maybe a little ahead of schedule, and finished the job quickly and precisely. Highly recommend.
I had called Dude where's my car for to see if they could help me with abandoned vehicles outside of my house. They where quick an straight to the point on how we can have it removed. Recommend to close friends
Son had an accident on his motorcycle. Had to drive 15-25 miles to get the bike then haul back. Get a text from my wife that it’s $900 for 2.5 hours. I’m not the smartest person but $350 an hour seems excessive for something that should have been $250 max total. I understand why they wouldn’t bill insurance because insurance would never pay them! Ironically they told her they would take the insurance at the site and wouldn’t share pricing ahead of time. Recommend calling another place and dealing with a longer wait. Price gauging at best, pink tax at worst!
They chose to take lunch early rather than get my vehicle released to me. They sure didn't look like they were starving either. Rudeness is what patronage I received from them!!! And No my truck was not impounded for a DUI it was impounded because my son's license was suspended stop falsifying information about the impounded. And you couldn't start it because there's a ig ition interlock on the truck. So stop lying. We had plastic to pay for the impound fee and your card reader was out of service. We went to get cash out and when we came back at 11:40am you said we had to waite till after you took your lunch!!! Try to lie again!!! The truck can not be drove if someone had been drinking alcohol with the ignition interlock on it so that proves you wrong about a DUI arrest.... you lied plain and simple, more dishonesty from you or who ever stating there was a DUI arrest.
This place is RIDICULOUS. I haven't heard ANY real GOOD things about Dude Where's MY Car Towing...
I couldn't even conduct business with that person there. They would rather put what's owed in collections than get their payment in person, various terrible business skills on their part. 😔 😟 🙁
They were and continue to be just as rude and completely combative as they can be. 😕 Bummer.
So, I say, "Good Luck to You!"
Our truck broke down on us in the middle of a free way. We managed to get it to a rest stop but it was broke down and stranded. I got a mechanic to come out and diagnose the truck and found out that the damage was beyond our financial ability to repair. With the clock ticking on the time the truck could spend at the location it was stranded at I was at a loss for what to do. A friend told me about Dude where’s my car Towing so I gave them a call. They were absolutely courteous and understanding of our situation. They sent a truck out to tow the vehicle to a scrap yard and didn’t charge me a thing. I simply signed the release on the title and viola…..our plight was over. I can’t thank this company enough for how fast and efficient they were and I will recommend their service to anyone in need of a tow.
This company was so amazing! They're came to get my boyfriend car less than 30 minutes after talking with them. CJ was amazing at loading his car into the flatbed. He had a really wonderful attitude and explained everything so clearly. 10/10 would definitely recommend!!
Called our insurance company (Farmers Insurance), which handled the paper work & setting everything up for us, in order to get our truck towed. Now the tow company called was Dude Where's My Car. They set a designated time to be there for us & followed through. Once arrived, gentleman got out of his rig (which was the business owner) & waisted no time in getting our truck loaded to haul, all went very well, couldn't have been happier with his service. I would recommend Dude Where's my Car (towing service) to everyone. Thank You so much for rescuing us & for the service you had provided. A Huge Thank you!!!! I give a score of 100% not just a 10, bit way above this.Aldo let me add, when called Dude Where's My Car, just to let the know we forgot to let them know our truck is qn automati, the gentleman that answered was very informative & direct, never rude. He let us know, will be there as quick as we can. I let him know we are in a safe place the parking lot of The yakima county Sheriff's Office (couldn't be safer than that).. this company cares about there customers 100%.
I tried to this morning. The lady that picked up the phone was RUDE she did not let me speak said NO and hung up the phone. Definitely not a way to run a business. They need less than one star. Just awful
Tiffany was great to work with. My nephew was in a terrible vehicle accident and we had to take care of the vehicle that was totaled. Tiffany worked past her lunch hour, was with us for 2 to 3 hours trying to get the situation dealt with. We highly recommend Dude Where's My Car.
SuperBowl Sunday 2021-locked my dang keys in my car. He was the only one that answered the phone, he arrived quickly, was professional and did a great job! Recommend for vehicle lockouts!
Sundance Auto Sales and JBR Motors are not cool with dude where’s my car towing anymore. * Mechanic was test driving a customer vehicle when it broke down at Baskin Robbins on first Street. Mechanic went in and found the manager of Baskin Robbins and told them we would be back to get the vehicle within one hour so please don’t have it towed. When mechanic got back 45 minutes later the vehicle was impounded. The manager at Baskin Robbins said the owner was not OK with the vehicle there and had it towed. So the bill was $310 to get the car out of impound and we do a ton of business with Dude Where’s My Car. Dude where’s my car would not except any less than $310 for the impound- pretty cream row- get in the truck and drive a mile to hook up a car and tow it back to your shop and even for a really good customer no breaks on the $310- not $100 or $150? Nope $310 for a customer that does business with you just about weekly- So Sundance auto sales in JBR motors has a new tow company
A car I sold to my ex’s parents ( at the time we were still together) they said they would take care of bill of sale etc and I trusted them. 3 years later (apart) they lied and sold it illegally and the new owner left it. I was contacted at some point when I was unemployed by them and told they would tow and all the money it could cost me and I explained the situation and everything and they still went through. Now I’m collections they are trying to garnish my wages during the most crazy times we have seen in America. Thanks 1,400$ dollars!! Go f*ck yourselves
It's alright the guy with the white beared is really rude but the chick is really understanding small lil office only allows the driver in and the car gets parked in a different location
We went in to talk to someone about getting our stuff out of our Durango.
The female (I think it was a female) was totally rude.... Making sarcastic remarks but we kept our cool....
A few days later we got our stuff and when we got home we realized we had some stuff missing.... Our big box of movies, two 49ers jerseys, my son's jackets and a pair of Jordans were gone as well.... Do NOT trust this place, they are thieves!!!!!
I had no choice but to let them tow my car without warning that they would take 2 HOURS to drive 25 miles to where my car was wrecked only to tell me its 200$/hour to tow vehicle and they will drive 2 HOURs back to yakima from outside naches. Then the phone number provided doesnt work and the business is closed when i go there in person. If they deny me access to my vehicle i will sur them in court for every minute my personal items are withheld and the fact that i was taken advantage of and overcharged for a 30mile one way tow at 1am.
Absolutely horrible customer service. Rude and sarcastic to customers and prices are over inflated. How are they even in business?
Response from owner makes no sense. And the large number of 1 star reviews, all describing the same behavior, speaks volumes.
Used the company many times! Lock outs, jumpstarts, and towing, even long distance tow one time. Company has come to help me with lockouts on my car and even my mothers. Always been honest, safe, and most importantly without surprises.
Great Services and Communication, Thanks to you we got our truck back this guys where so helpful I recommend Dude where is my car. they where the only company that will repossess a vehicle in Washington not all companies do it. :)
My mind is blown at the way this man conducts business. First, this man cussed like there was no tomorrow. I miss myself when I'm with my friends but absolutely never with potential customers. He also stated I "irritated" him. I personally know I was being polite and respectful. He was also going to charge me $125 to tow me 3 miles. That is absolutely ridiculous. I recommend staying away from this place at all costs.
He was really kind! Came out at 9 at night to haul my car home with minimal directions. Did all the work for me. Cool guy, too; he showed me pictures of the muscle car he built from the ground up.
Took my payment online by card/e-check. I don't understand all the bad press on here. XD
Awful customer service. Called to request someone to unlock my car in the morning. Person who answered sounded annoyed and was rude when I asked a time frame range to get someone to me saying " I don't know, I will need to hang up on you and call him. It's not like I have him next to me...Do you want the service yes or no?" Decided not to get the service.
RespectFully Called 4 times due to an unexpected and unfortunate night. I sincerely apologized for calling at such a late hour but the man was not hearing me. The man said " do you know what time it is? You woke me up. We are closed"
I stated that the company's online site says open24hrs?? He then said " I'm not working and you're wasting my time call back when we open! Then he hung up the call before I can say anything else. This conversation happened the 4 times I called. Poor poor business. Would not recommend to anyone, but I will recommend this company to respectfully eat a snickers or two! Dirt bags!!!!
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