What clients say about Pacific Auto Sales & Service in Cheney (WA)
Bought a car August 1st. Rarely drove the vehicle - only driving to and from work. Transmission was toasted within two months, mechanic said that doesn’t happen over night. By November 1st the car was no longer drive able . Leaking transmission fluid and oil. On top of a fried radiator. $4000 paper weight. Dealer knew I was a single mom of 3 kids and clearly did not care!
They are a complete rip off! I took my truck in there to have a u joint replaced,they're so called mechanic completely destroyed my drive shaft,and my front driveline seal. They refused to make good on what they did. They had no problem taking my money,but refused to refund what they charged me,and the additional money it cost me to get it fixed elsewhere. I would steer clear of that place. They are fast talkers,and liars.
Michael was amazing! Smoothest experience buying a car I’ve ever had! Seriously, he was epic! Greet customer service and great car selection! Need a car? Go here! You won’t be disappointed!
I just bought a car here. They were nice to work with and I absolutely love my new car. If you're looking for something at a budget price this is the place to go. They can even work with you on the price of SOME of the cars. Will definitely buy from them again.
The staff was incredibly helpful in diagnosing my car and charging my battery. Plus, they gave me advice to help continue to care for my car. They were very patient with my inexperience and did not try to sell me things I did not need and did not charge me anything for charging my battery. On top of that, they were very friendly towards my dog who came with me.
I am happy with the customer service and not feeling pressured into buying a car was a great experience and will definitely be recommending this place to anyone looking for a vehicle n
Also a lil side note thanks to the mechanic who got me in and replaced my brakes (I forgot to get his name ) but he was great thanks again !! Can’t recommend you guys enough ! 😁
Bought a vehicle here a few days ago and everything seems to be working well no check engine light car runs and drives smoothly been driving it for around 331 miles now with no problems.
Sold me the car it was quick and easy transaction couldn’t be more happy with my purchase thank you again!!!
I can't say anything about selling cars from them but since they are fooling around with prices for service, that's nothing!!!! If you were told that changing the tires costs $100, then in fact you will pay $130 and they will start telling you nonsense about service fees, tools and all sorts of nonsense!!!! Today I changed the oil, came with my own oil and filter, three times before that they asked how much it costs, they said $39.99 and at the same time they started saying that oh, it's diesel, as if oil is changed differently than on a gasoline engine!!!! No more fees, the final price is $39.99, in the end they told me $50 and it started again, they took the old oil and a bunch of incomprehensible fees again!!!!!! I will never go to them again
Do NOT do business with this company, and here's my reasoning. My wife and I bought a 2010 Subaru Forester in June 2024. The prices were more or less within our price range, and Subarus are historically reliable, so we bought the car. And yes, with every older, used car, there are bound to have some minor issues associated with a used car. But, the vin numbers matched, relatively clean, no squeaky brakes but an issue with shifting into 1st gear. Ok. Alright. So we bought the car. FOUR [4] days later in our first "major" drive from Cheney to Northside Costco, at Hawthorne/Newport Hwy, whilst making a left turn, car dies. We called PAS and spoke with the sales associate and let him know the situation and to see if they could help us in fixing this "new" problem. We called during business hours just after we had this incident, had to leave a message. PAS called back on Monday, told us to call back once we had the car towed to a mechanic [AMG AUTO] and knew what was wrong with our Subaru and to let them know. On 27 June, the owner of PAS called me and wanted to know what we [my wife and I and PAS] corps so to resolve this issue. PAS owner tried to placate me by seemingly offering assurances that some solution would be worked out. Once we found out that the problem was a bad timing belt, bent rods as well as a shot clutch [which seemed to be previously "repaired" but the fly- wheel had gouge marks) we informed PAS of the problem as well as a drilled into the oil pan and plugged with a rubber gasket. Then the backtracking, unresponsivness, and the deflecting of responsibility. The ONLY help was a +/- $400 check out of the $4000 of the cost of the car and the $3800 for total cost repairs. We have made EVERY attempt to ask for a qreasonable and equitable solution but nowmy wife and I are out thousands of dollars because of the seeming negligence of PAS.
I was on my way out of town, and my serpentine belt slipped off. They were able to quick me in quickly, and found that the culprit was my water pump. Fixed both the same day, and got me back on the road for a reasonable price. Super nice guys, thank you!!!
They guys here are great! They got my car in and fixed pretty quickly. I had bought another vehicle from them earlier this year and they remembered me and both experiences with them were wonderful. I definitely recommend going to them for work on your vehicle or buying a good used one.
Don't recommend for repairs.
I brought my mom's Jaguar in for a coolant leak. The leak itself didn't leave any puddles so only happened under pressure from the engine being on. I had to top it off every 150miles or so.
I brought it here, they recommended I replace the thermostate and water pump. Based off their recommendation we had them do that work which was almost a $2000 bill.
Only AFTER my mom had paid the bill and I went there to pick up her car did the guy mention they had no way to pressure test my car... so they basically GUESSED and had my mom throw money at the vehicle without properly diagnosing it and I only found out 150miles into a trip toward Las Vegas that the car was still leaking coolant!
So my mom is out $2000 and her car is still leaking coolant. I would not recommend anyone bring their car here for work I can't believe they suggested repairs on the car without being able to actually diagnose it.
Fantastic service. Had a mirror emergency and they fit me into their schedule the same day and got it fixed. They charged a very reasonable rate and went above and beyond in taking care of my issue. Will be returning.
Went to this location for an oil change. Called first, and they were super nice and shared their prices with me, the synthetic oil price was comparable to what I’d paid in Spokane. So I bought my car in and dropped it off. They had me in and out in 40 or so minutes. They were friendly the entire time, I didn’t feel like I was being sold extras. When they called to let me know my car was almost done, they mentioned that my car was due for a new air filter and could use some new windshield wipers. They gave me the prices they’d offer and mentioned that they had a deal on their windshield wipers ($35 for the set) going on. I opted out of the air filter, that’s an easy fix I can do, but took them up on the windshield wipers. They were gracious about me saying no to a service. That’s huge for me, I hate feeling pressured into buying into a car service.
Needless to say, I’ll be stopping by again. I liked the general attitude of the staff, the prices are good, and it’s so convenient to be able to get this work done in Cheney! The work they did also seems to be good.
I am new in town and needed an oil change so I went here for the first time and wow! What a pleasant surprise. In a world that seems full of rip off artist and apathetic rude businesses, this place distinguishes itself as a breath of fresh air. These guys were welcoming, efficient, and skilled automotive professionals.
They fixed a headlight problem that I had given up on ever solving years ago, changed my wiper blades out and didn't overcharge me for parts or labor. They were fast and communicated thoroughly every step of way. I got my car back in much better condition than when it arrived. I didn't expect it to be so well taken care of but it was. Totally worth checking these guys out if you don't know already this is the place to go for your car maintenance in Cheney, WA.
It can be hard to find a place that doesn't try to take advantage of the fact the I am a younger woman. Not only did the guys running the shop acknowledge that I knew some things about cars, they made me feel respected and helped me out when we got to things I was less sure of. I purchased a used car that was pretty banged up, but we both knew that and even months later I feel like the price they set was fair. It got me off the ground to be able to afford repairs later.
Definitely going back for their repair shop too.
Super awesome team. They got me in and did an oil change in less than 30 minutes for a lower cost than most other places in town would. Great customer service and they offer student and military discounts! Definitely will be going back!
I had THE BEST experience purchasing a car from Pacific Auto Sales in Cheney, Washington!! I had seen a listing on Facebook Marketplace for a car I was interested in and so soon after I had expressed interest, Michael responded letting me know it was still available and to swing on down. I had actually told him I would be in the next day, but last minute decided to just take a look at the car the same day. I then called their dealership and let Gabe know I would be there 30 minutes before they were scheduled to close. As soon as my partner and I got there, Gabe was so welcoming and gave us the complete rundown on the car we were looking at. We were able to take it for a test drive at around 5pm, which was the time Gabe was meant to close up for the day. Not once did he make us feel rushed, that he had somewhere else to be or that we were inconveniencing him. After taking the car for a spin, we decided to make the purchase and Gabe spent another 2 hours patiently waiting for me to clear things up with my bank!! He even offered a way to get the registration and plates over to us in Spokane Valley since we live over 30 minutes away from Cheney. We had great conversations, and could see that we were purchasing from a dealership ran by passionate, genuine people who just want to help their smaller community have access to affordable cars, especially in a college town where students are always looking to not go into more debt. We ended up wrapping up almost 3 hours after their closing time, which we appreciated so much because we recognize how precious people’s time is. Gabe was just so happy to help us find a vehicle to take home. I 10/10 recommend working with Pacific Auto Sales in finding a new vehicle. Thank you Gabe!!!! 😁
Great place to buy a used car. Managed to get a great deal on a commuter car here. Was able to look over the car over without a salesman looking over my shoulder. Salesman are honest and upfront. Only thing to say here is the car was a little dirty on the lot but cars can easily be cleaned up. Little hard to notice the dealer here but worth the effort to look into. Located off of w betz rd in Cheney. Before you write off a used car dealer be sure to do plenty of research on the specific vehicle you need/want and understand most used car lots sell vehicles as is. If your not confident about a specific car your looking at, have a mechanically inclined friend come look at the car with you or get a pre purchase inspection. Most used car lots have pretty greasy business practices but this dealer is as honest as they come.
A+++ Thanks for the great service.
Very professional experience and Gabe is very helpful in answering your questions about the Vehicle you are looking at.
Thanks for the great van!!!
Don’t buy a vehicle from this dealership.
Bought a 2018 Kia Soul- and 3 weeks later the engine threw a rod, which I thought was covered under the warranty that was purchased with the car loan….. but since the dealership didn’t do the safety recalls or software upgrades that the vehicle needed- the warranty was voided. Take your business somewhere else.
Purchased a vehicle from there today. Traffic was terrible on my way to Cheney and Jules was cool enough to stay 45 minutes past close to take care of business. Great customer service, he was transparent, and paperwork was quick and easy. Probably because it was go time but that’s besides the point 😂 Thanks again!
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