What clients say about Bates Towing in North Sultan (WA)
Danielle was great to work with over the phone and made everything really easy to set up. Chad did an awesome job towing my 4Runner and was super friendly and professional. The price was a great deal and the service was excellent. Really nice people all around. I would definitely use Bates Towing again.
Femme fa tow was awesome to work with; very professional and helpful during a stressful situation. I was able to go to the tow yard and retrieve my belongings from my totalled vehicle, and they offered to secure some things I forgot to grab. Great service and great people!
Bates Brothers went above and beyond for us. Van off the road... they got it out of the deep ditch, no damage and took care of it until we could pick it up. They definitely made the best of a bad situation. Thank you Bates Bros!
Amazing towing service, quick response and easy to work with. Local and kind owners make the process much easier in hard circumstances. We appreciate this business 😌😌
This is exactly what you’re looking for in a towing company. It is a real small business that is not just an answering service that distributes you to somebody else.
The woman that answered the phone was extremely nice, as was the tow truck driver that showed up. They came out very fast and had me out of the ditch that I got stuck in. The price was extremely reasonable. You can definitely trust this company to help you. I will not hesitate to call them again if I am in need.
Amazing service, here when they said they would be. Owner is awesome and friendly. Would highly recommend them for towing services. Will use them again in the future!!!
The worst. Driver too sensitive. I hurt her feelings I guess when I asked her if she got lost and would be good to know she would be late so I could schedule my schedule around her. Rude? not in a man's world.
I do not recommend. Actually if you do not support racists and bullies then I strongly advise you to stay away from this business.
The first red flag went up when Bates Bros Towing sent us a text message about meeting us and towing our car two hours before the agreed time. Then again when the driver called us 15 minutes before appointment rushing us because he arrived before time. Then again when we met him and it turned out Bates Bros Towing sent their employee with a broken arm. From that point on things just went down hill,and fast. When he saw that we were interracial couple and heard that one of us spoke with an accent, the tow truck driver could not hide how upset he was with us. He refused to do his job which was to tow our car for which we were paying blaming it on his broken arm. He did however call someone and loudly complained in front of us about our car not starting. That was quite surreal, a tow truck complaining about a stallled car. Did he think we invited him to a family BBQ(?)
At that point we realized he wasn't going to help us and decided to call our insurance to send us another tow truck. At this point the Bates Bros truck driver begun calling us every deplorable word in the book. He agitated a mentally disturbed person who was neither the owner of the property or the car and had nothing to do with us or the place where we were, inciting her to charge us with her pitbul. He then ran and hid in his truck like a coward that he is, but still refused to leave the premises. This was mind boggling. (You come to a job, you refuse to do the said job, yiu refuse to leave either. What is your problem buddy?) And then called Snohomish County Sheriff on himself. It's been a long time since I've seen this amount of stupid in one person.
The Sheriff send the truck driver away immediately since he refused to perform his job he was the one trespassing. Everyone else were made to vacate the premises so we can peacefully retrieve our stalled car. Insurance send us another tow truck and they were awesome! We also got reimbursed to a penny for Bates Bros since we were on the call with our insurance and all of everybody's interactions got recorded.
In the end this was the most awful unprofessional and disgusting service I didn't get but had displeasure of encountering. I heard from other people that this business gets referral from Snohomish County Sheriff, if that's the case our local officials need to reevaluate as this represents them poorly.
If you value your dignity and peace of mind, steer clear of these people.
I don't care what anyone says. Ken is a honorable man. My dumbass got stuck about 13 miles away from hwy 2 on snowy logging roads, with no cell signal. Ken cruising up with his daughters, saw me in distress and saved me TWICE! He gave me the best deal, pay it forward. I honestly believe there needs more decent people like him. Thanks again man! I learned a lot and I'm building a K5.
Absolutely with out a doubt THE WORST!! AND ARE THIEVE'S I can say this because my husband and I are on the road traveling a lot around the state of Washington and not only use AAA BY FAR THE BEST) but in the situation we had to use them. One of my son's friends went into a ditch, in which he had call me on my phone. I had asked if I could talk to the tow truck driver, the first thing the tow truck driver (refused to give me his name) said to me is "it's going to cost you $35.00 and I want your credit card number". So, I ran around looking for mine knowing I only had a few dollars on it. I then picked up my other phone to call my son's dad and the registered owner of the car. As I was doing this I had asked the tow truck driver's name and phone number because of the fact, I was about to give someone I did NOT know over the phone my ex husbands credit Card number. You would think at that point the guy would have said, here's name and here's my number. NOPE!!! Instead after I rambled off the credit card number to him, he then said, it's NOW going to cost you $275.00!!! And I"M IMPOUNDING YOUR CAR!!! And, hung up the phone!! So, I called, my son's friend phone back!!!! To again try and get the name of the towing company and the guy's name. He said, BATES TOWING and again hung the phone up. My ex husband goes to retrieve the car, in fact my ex arrived there before the towing coming arrived at the yard, in which they then handing my ex a $480.00 bill!! #1 I have EVERY RIGHT to get the towing company's name, his name and phone number to have my ex-husband call to give them HIS CC# WHICH HE REFUSED TO DO. #2 power tripp'n isn't cool. Telling me if you don't pay this or the car is getting impounding, that's power tripp'n and WHEN I'm trying to pay it and then refusing that payment and then raising the bill AFTER you took the credit card numbers!!! That robbery!! And, #3 the only business these people get are from the Snohomish County Sheriffs Department and the Washington State Patrol!! I DO NOT RECOMMEND USING THIS COMPANY!!!
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