What clients say about Wagley Creek Automotive in North Sultan (WA)
How lucky to have this excellent resource in the little town of Sultan.
It's always easy to reach a live person by phone and Sarah Terry instills a lot of confidence coordinating parts orders and scheduling service seamlessly. All four of my appointments at Wagley have been hassle-free, completed on time, and cost less than quoted. Chris Reaper and team have noticed and called to attention an issue I had forgotten to mention, declined to charge me for something I asked for but turned out not to need, and were able to procure difficult to locate aftermarket parts, just to name a few highlights.
This shop is professional, and friendly. They offer quick service and fair pricing. They always seem to go above and beyond. Gained a lifetime supporter here with their expert knowledge, modern tools and willingness to accommodate. A+++
Told them I wanted a part replaced, and that was all. Brought my truck in, and they ran tests on it and told me they couldn’t find the problems with their test drive (dash cam shows their test drive was driving it across the parking lot after leaving it running for an hour). Charged me for “half an hour” of work at $200 an hour, which I guess is my own fault, I should have asked rates previously, but I was under the impression that when I tell them I wanted my part replaced, that they would do that, rather than running their tests and telling me that my problem doesn’t exist while they have it. I unplugged a fuse powering the part I told them I wanted replaced, and my problem is gone.
Very picky with my vehicles and this place did a heck of a job getting my alignment straightened out on a difficult German SUV. Not a lot of shops are that dialed in to their alignments but this one was great. Thanks to the tech and office/mgmt for shuttling me to and from and getting this done! Highly recommend!
Honestly I only called to get my car in, the lady was so rude on the phone I ended up just hanging up. Idk if she was having a bad day or what but I’m not dealing with it
Really appreciate Sarah and the crew at Wagley’s. Had them service multiple cars and always gotten honest straightforward answers and help. Keep it up!
I brought my 08 Toyota Sequoia that I just purchased into them to get a diagnostic done, the level of honesty & integrity that I received from them was amazing!!!! This place treats you like family and is reasonable with their prices and the work is top notch as well as there shop dog she's super loving and social what a great experience and atmosphere for a auto mechanic shop THANK YOU FOR EVERYTHING THE Jinks family P.S.these people truly care about their local community they even donate to local charities #SUPPORTLOCALBUSINESS
#SUPPORTSMALLBUSINESS
Sarah's (front desk lady) very knowledgeable. She's prolly a mechanic herself if I had to guess lol. No frills and straight to the point.
They can take walk-ins but are usually very busy so I recommend making an appt.
I've been going there for almost 3 years now and no major issues so far.
Thank you Wagley Creek! :)
Place went down hill rapidly after Jeff departed, every time my vehicles go in for repairs some other "expensive" problem happens about a week later , on 3 different vehicles now. Unfortunately there is nowhere else locally , and as another reviewer stated womanat counter talks down to you and she doesn't either listen or understand the described issue.
Heard good things about this place. I brought my son's car in because it was running rough. It cost Just under $1700. 5 minutes away the engine light came on. Brought back, kept it a week and said $1500 more - no guarantees. I asked for some consideration, He offered $100 off. Just the facts. Don't trust them if you're a new customer.
Update: After 17 years using this place, I still stand by every word of my original review. The only difference is the owner (who used to be one of the original mechanics) and office staff now, who are all just as amazing before. Still no surprises in the bill, still very accurate about what's wrong, or very honest about needing time to diagnose it.
Look at the other reviews in town and you'll notice one thing - most of them say to get this one specific PERSON because they're great. This entire place is great.
Original review: Started going to them when they said that the car brought in wasn't worth the cost of repairs. They said they'd be happy to do it, but that they felt the car would just be a money pit, and we might do better to replace it. I've never seen a mechanic turn down work that could easily have been a $500-$1000 repair every few weeks as the car broke down.
They're always up front, down to earth, easy to understand, and so friendly. Estimates give you the low to high ranges, and Ryan is usually accurate about where he thinks the cost will actually be. No matter what, we have never gone to pick up a car, and been slapped with a bill higher than the estimate.
Real small town service.
Wagley Creek Automotive is always reliable and does excellent work. The staff is friendly and very accommodating- they even provide shuttle service to customers in the area. I have been a customer for about 20 years and can’t imagine having to go somewhere else for car service and repairs. A BIG shoutout for Sarah in the front office who always helps me get the best service possible and is so friendly.
Thank you so much!
These folks are friendly and very honest, and helpful. They were recommended by a very good friend of mine and her husband. They worked on my brakes, and now I am having them get me new tires, oil change, and a tune-up.
I have checked other places but when it comes right down to it. The folks at Wahley Creek Auto are the least expensive and the most friendly and helpful of all places.
I will recommend them to everyone I know from now on and will only go to them.
Thank you, Wagley Crew.
My current daily driver is an older Subaru (The first Subaru I’ve owned) I know very little about Subaru engines and also know they can be unreliable. Previously I was taking my car to a Subaru only “Specialty” mechanic that was pretty out of the way. I felt the services there were okay but pricey and always felt like the car was fixed “just enough”
I can say without a doubt that Wagley Creek will be the only place I take my cars to from now on. Sarah and the folks here are great! Very honest, upfront, and legitimately have my car running smoother than before after replacing the water pump, timing components, and some other items. They were able to spot some other damaged/worn items that the previous “specialty” shop didn’t and were super upfront with the extra repairs and even offered a discount.
We literally love these guys and have used them for many years. They are the most trustworthy, honest and friendly auto shop we have ever used. Today we went to pick up our vehicle and the bill was over $250 less than they quoted us because, the parts needed were actually less than expected. What a great surprise that was. We also got a Senior discount. AMAZING! Thanks so much Wagley Crew, we appreciate you!
Had cam phasers and an exhaust manifold replaced about a year ago. Everything has held up well thru multiple cross-country drives. The work and customer service were excellent. I recommend this shop to anyone.
They installed a power steering pump 6 or so months ago. The pump was faulty. They got me back in within a matter of a couple days and installed a new one. They noticed there were a couple tubes that needed to be replaced upon installing the replacement. Even though I had to pay more for the tubes, the end result is amazing steering!
The staff at Wagleys Creek are awesome! Super helpful and knowledgeable. Answered all my stupid questions 🤣 and I got my truck back the next day. Thank you Sarah and Jason for your great work. Would highly recommend!
👍 Just picked up my 2004 Explorer with 280,000 miles on it after they replaced the front left wheel bearing and it is so much smoother and quieter going down the road. They were completely professional, helpful, and thorough in telling me so many things that were wrong. They let me know what was most to least important knowing I was on a budget. Thanks Wagley! I would not hesitate to use them again.
Holy cow are these some good quality people!! I brought my truck in to resolve some brake issues and was given a quote that made my heart sink! I went in to talk in person to discuss things and was totally just treated like a person. Sarah, the front desk manager, was so sweet and considerate and thoughtful in talking things out with me. I think she gave me like 45 minutes of her time? We were eventually able to get down to a point of doing what was necessary. Even some of the mechanics came in to the office to chat about what was going on and talk about what they were seeing. You can totally tell this is a shop that is filled with good quality people that do their best. Not try to oversell or lie to ya. I did need to ask some specific questions to find the reasoning behind some recommendations but they were honest and reasonable as to why they made them. They were willing to work with me. I felt well taken care of and trusted them. As an aside, this shop definitely is going to make recommendations based on the assumption that you want high quality parts and thorough servicing. So if you know your own rig or specifically what work you're looking for, be sure to let them know. They are willing to work with ya to meet your needs. Would be happy to come back for future work. Thanks so much to Sarah and the rest of the team.
This is where I go to get all my car needs taken care of from oil changes to new parts. The staff is amazing and always good at making sure you understand what your options are and what's going on. My favorite thing is they allow overnight drop offs for morning appointments that make my life a breeze. They are flexible and very efficient.
Chris and Sarah made this easily the best automotive shop experience I've had. Very friendly, very informative. They made me feel welcome and comfortable from the start and went out of their way to help me get information on issues for a vehicle other than the one being serviced.
Thank you for everything Chris and Sarah, and thank you Damon for helping me get my motorcycle and truck home
I had AAA tow me here when I popped a tire on my truck. They weren't gonna be able to get it done by the end of the week because they had to order a tire. So what did they do? They strapped an old spare they had on at no extra charge so I could get to monroe and have the tire replaced that day! These guys are really amazing and I would recommend them highly!
We were on a road trip over the mountains and ended up with a tire leak. We stopped in to Wagley Creek hoping to not have to sit in traffic back to Monroe, and they got us in immediately. We were in and out in 30 minutes. The guys were super nice and professional. They saved us probably 2 hours out of our day, I would recommend that place to anyone!
Very kind, knowledgeable honest staff. They helped us out when my MIL's car ran out of oil & didn't charge us for the oil they put in. We then brought a different car and got several small things done for a just a few hundred dollars which was a great deal. I'm glad we found a reliable mechanic out here! ☺
I went to Wagley Creek for an oil leak in my new (used) car. I expected it to cost a fair amount to fix it. They called and told me it was a loose bolt. I went to pick it up. They did not charge me. They even refused to let me pay for their time. I will return to them for any other work I need done. Amazing customer service!
We were passing through with our rented RV a few weeks ago on the way to the Stevens Pass and had a tire losing air. We pulled in and the Wagley Creek folks made a quick repair, called an RV place for information, and got us back on our way in no time. We had no further issues and had a wonderful weekend in the Mountains. This was our first trip to Washington (from our home state of Maine) and the honest, hardworking, knowledgeable, and kind folks at Wagley Creek smoothed over any rough patch experiences. Thank you again!
Excellent service!
I identified the repair (leaky water pump) needed and passed it off to them to do the work. Communication about the repair was superb and delivered on time.
I notice that the staff has remained solidly consistent over the years, definitely a plus to keep dealing with the same techs.
I’ve used them before to replace a faulty fuel sensor, same experience.
I’ve shopped prices at other shops, these guys are spot on with average prices that other shops offer in the local area.
I have had three different cars serviced by Wagley Creek. Jeff, Amy and Ryan are dedicated to providing quality service but more importantly; in a world where honesty, honor and integrity are waning, the Wagley Creek people are committed to being honest and forthright with their customers. They will tell you ahead of time what service your vehicle requires and they will rate those needs by degrees of urgency and severity. They do not look for things to fix or even try to "fix" things that don't need "fixing". They make customer service priority one and will do all that they can to ensure that you don't spend any more than you need to for your vehicle to be safe and in good working order. They will make suggestions for future service but the decision is always yours before you pay a dime.
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